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If you need service or assistance,
we suggest you follow these
four steps:
1
l
Before calling for assistance.. .
3
l
If you need service"'. . .
Performance
problems
often result from
little things you can find and fix yourself
with-
out tools of any kind.
Whirlpool
has a
nationwide
net-
If nothing
operates:
l
Is the cooktop
correctly
wired
into a live
circuit
with the proper
voltage?
(See Instal-
lation
Instructions.)
fY=
vice
Companies.
~ TmH-CARE
TECH-CARE service
l
Have you checked
the main fuse or circuit-
breaker
box?
.A
technicians
are
It surface
units will not operate:
l
Have you checked
the main fuse or circuit-
breaker
box?
l
Are surface
units plugged
in all the way?
l
Do the control
knobs turn?
FRANCHISED
SERVICE
trained
to fulfill the
product
warranty
and
provide
after-
warranty
service,
anywhere
in the
United
States. To locate
TECH-CARE service
in your
area,
call
our COOL-LINE
service
assistance
telephone
number
(see Step 2) or look in your
telephone
directory
Yellow Pages under:
If surface
unit control
knob or knobs
will not
turn:
l
Did you push in before
trying to turn?
It cooking
results aren't
what you expect:
l
Is the cooktop
level?
l
Are you using
pans
recommended
in the
Cooking
Guide?
l
Are the pans the size called
for in the recipe?
l
Are you following
a tested
recipe
from a
reliable
source?
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-
SERVICE
8 REPAIR
MAJOR-
REPAIRING
8 PARTS
OR
WHIRLPOOLAPPL~ANCES
WHIRLPOOLAPPLIANCES
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FRANCHISED rECH CARESERVICE
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XYZSERVICE CO
'71 Maplr
999 9999
123 Maple
999-9999
OR
WASHING
MACHINES.DRYERS
8 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH
CARESERVICE
l
Do the cooking
utensils
have
smooth,
flat
bottoms?
l
Do the cooking
utensils
fit the surface
unit
being
used?
See the Cooking
Gulde
for more information
on cooking
problems
and how to solve them.
4
l
If you have a problem"'. . .
2
l
If you need assistance:i'. . .
Call the Whlrlpool
COOL-LINE
p service
as-
slstance
telephone
number.
Dial free from:
Contlnental
U.S. . . . . . . . . (800) 253-l
301
Mlchlgan
. . . . . . . . . . . . . . . (800) 632-2243
Alaska
81 Hawall
. . . . . . . . (800) 253- 1121
and talk with one of our trained
Consultants,
The Consultant
can instruct you in how to ob-
tain
satisfactory
operation
from your
appli-
ance
or, if service
is necessary,
recommend
a
qualified
service
company
in your area,
Call our COOL-LINE service
assistance
tele-
phone
number
(see Step 2) and talk with one
of our Consultants,
or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, MI 49022
If you must call or write, please
provide:
model
number,
serial number,
date of purchase,
and
a complete
description
of the problem.
This
information
is needed
in order
to better
re-
spond
to your request
for assistance.
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