Troubleshooting - Invacare SoftAir EXCELLENCE User Manual

Troubleshooting

This section provides basic troubleshooting support for the SoftAIR Excellence mattress system.
Alarm/ Fault
Control Unit does not
operate; no display
lights illuminate
Alarm LED
+ audible alarm
Alarm LED
+ audible alarm
12
Cause Solution
The Control Unit may
1. Check the Control Unit is connected to mains power outlet
not be attached to a
power source
2. Check the Control Unit is switched on.
A fuse may need
3. Check the mains plug fuse (3 AMP) then check both
replacing in the
Control Unit
Initial failure 1. Reset the alarm – turn off Power and press the Alarm Mute
2. Check the handle is intact, ensuring all four sealing
3. Check all air hoses along the inside of the mattress – each
4. Check all cells, pipes and hoses for any air leakage.
5. Switch on Power.
Pressure too low 1. Reset the alarm – turn off Power and press the Alarm Mute
2. Check the handle is intact, ensuring all four sealing
3. Check all air hoses along the inside of the mattress – each
4. Check all cells, pipes and hoses for any air leakage.
5. Check that the air filter cover is correctly secured and the
6. Switch on Power.
with the correct voltage.
Control Unit fuses (1 AMP) – fuses can be released using a
screwdriver to push and turn.
Do not try to open the Control Unit. Opening the unit
could cause personal injury or equipment damage.
Ensure the replacement of fuses is carried out in
accordance with local legislation.
button.
connectors are firmly fitted to the Control Unit and the air
hoses. Check the CPR tag is attached and both sealing
connectors are firmly secure.
should be firmly connected. Check each air cell is securely
attached to its connecting air pipe.
button.
connectors are firmly fitted to the Control Unit and the air
hoses. Check the CPR tag is attached and both sealing
connectors are firmly secure.
should be firmly connected. Check each air cell is securely
attached to its connecting air pipe.
air filter is clean.