HP Elite C1030 Chromebook Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Elite C1030 Chromebook
  6. Maintenance and service manual

HP Elite C1030 Chromebook Maintenance And Service Manual

Hide thumbs Also See for Elite C1030 Chromebook:
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading

Related Manuals for HP Elite C1030 Chromebook

Summary of Contents for HP Elite C1030 Chromebook

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, Chrome OS, Chromebook, Chromecast, bound by the terms of the HP End User License To access the latest user guides, go to Google, and Google Drive are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................4 Right ..................................4 Left ..................................5 Display ..................................6 Keyboard area ................................ 7 Touchpad ............................. 7 Fingerprint reader ..........................8 Special keys ............................9 Bottom ................................... 9 Labels ................................... 10 3 Illustrated parts catalog ..........................
  • Page 6 Current BIOS steps ............................... 47 Nonvolatile memory usage ..........................49 Questions and answers ............................51 Using HP Sure Start (select products only) ......................52 9 Power cord set requirements ........................53 Requirements for all countries ..........................53 Requirements for specific countries and regions ....................53...
  • Page 7 10 Recycling ..............................55 Index ................................56...
  • Page 8 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP Elite c1030 Chromebook Processors 10th Generation Intel® Core™ processors Intel Core i7-10610U (1.8 GHz [turbo up to 4.9 GHz], 4 cores, 8 MB L3 cache, 15 W) Intel Core i5-10310U (1.7 GHz [turbo up to 4.4 GHz], 4 cores, 6 MB L3 cache, 15 W) Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2 cores, 4 MB L3 cache, 15 W)
  • Page 10 Multitouch gestures enabled Taps enabled as default HP USI Pen (select products only) Power requirements Battery 4 cell, 50.97 Whr, long life, HP Fast Charge AC adapter, USB Type-C, nPFC, straight 65 W 45 W Power cord Chapter 1 Product description...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Security Nano security lock slot Fingerprint sensor Google® Titan C Operating system Google Chrome™ 64 Serviceability End user replaceable parts AC adapter...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 13: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Cables, adapters, or both (purchased separately) might be required. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 14: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description – and – The camera privacy switch is off. ● Blinking amber: The battery has an error. Off: The battery is not charging. ● Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being...

  • Page 15: Keyboard Area

    Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera light On (white): The camera is in use. On (amber): The camera is turned off by the switch. Off: The camera is turned off by the software.

  • Page 16: Fingerprint Reader

    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

  • Page 17: Special Keys

    Table 2-5 Fingerprint reader and its description Component Description Fingerprint reader (select products only) Allows a fingerprint to unlock the device instead of a password logon. Swipe down across the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 18: Labels

    Table 2-7 Bottom component and description Components Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 19 Table 2-8 Service label components Component HP product name Model number Warranty period Product ID Serial number Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer.

  • Page 20: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 21 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Only complete hinge-up display assemblies are offered as spare parts. Antiglare, SVA, 400 nits M11036-001 BrightView, UWVA, 400 nits M11037-001 Antiglare, SVA, 1000 nits, privacy M11038-001 Top cover with keyboard No WWAN, nonprivacy...

  • Page 22: Miscellaneous Parts

    Miscellaneous Kit (includes fan connector protective tape, WWAN protective tape,WLAN protective M10735-001 tape, touchpad protective tape, solid-state drive shielding, RMA shielding, solid-state drive absorber, SIM tray, and USB door) Screw Kit M21369-001 HP USB-C/A Universal Dock with cable L64087-001 HP USB-C-to-RJ-45 adapter 855560-001 HP USB-C-to-USB-A hub 916838-001...
  • Page 23 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Backpack 679923-001 HP USB Travel Mouse 757770-001 Power cord (C5, 1.0 m) Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden)
  • Page 24 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Chapter 3 Illustrated parts catalog...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 26: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 27: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 28: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 29: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 30: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.

  • Page 31: Battery

    Remove the three Torx T5 2.0 × 7.0 screws (1) and the two Torx T5 M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool to release the top of the cover from the computer (1). Remove the bottom cover from the computer (2).
  • Page 32 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 33: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, value M11042-002 128 GB, PCIe, value M11040-002 Solid-state drive cover (included in the Miscellaneous Kit) M10735-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly...

  • Page 34: Speakers

    Table 5-4 Touchpad description and part number Description Spare part number Touchpad M10725-001 Touchpad cable (included in Cable Kit) M10736-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22).
  • Page 35 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22). Remove the battery (see Battery on page 23). Remove the speakers: (Models with WWAN) Disconnect the speaker cable from the system board (1). Disconnect the antenna cables from the WWAN module (2).

  • Page 36: Fingerprint Sensor Board

    Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Fingerprint sensor board To remove the fingerprint sensor board, use this procedure and illustration. Table 5-6 Fingerprint sensor board description and part number Description Spare part number Fingerprint sensor board M10726-001 Fingerprint sensor bracket (available in the Bracket Kit)

  • Page 37: Heat Sink With Fans

    Remove the fingerprint sensor board from the computer (4). Reverse this procedure to install the fingerprint sensor board. Heat sink with fans To remove the heat sink with fans, use these procedures and illustrations. Table 5-7 Heat sink with fans descriptions and part numbers Description Spare part number Heat sink with fans...

  • Page 38: Sensor (Ir) Board

    In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.0 screws (3), and then remove the heat sink from the computer (4). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 39: System Board

    Table 5-8 Sensor board description and part number Description Spare part number Sensor (IR) board M10722-001 Sensor board cable (included in Cable Kit) M10736-001 Before removing the sensor board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22).

  • Page 40: Intel Core I5-10310U Processor And 16 Gb Of System Memory (Models With Wwan) M25773-001

    Table 5-9 System board descriptions and part numbers (continued) Description Spare part number Intel Core i5-10310U processor and 16 GB of system memory (models with WWAN) M25773-001 Intel Core i5-10310U processor and 8 GB of system memory (models with WWAN) M25774-001 Intel Core i5-10310U processor and 16 GB of system memory (models without WWAN) M10745-001...
  • Page 41 Remove the seven Phillips M2.0 × 2.0 screws that secure the system board to the computer. Remove the insert from the SIM card slot (1). Component replacement procedures...

  • Page 42: Display Assembly

    Lift the front and right side of the system board (2), and then pull the board up and to the right away from the connectors to remove it (3). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 5-10 Display assembly descriptions and part numbers Description...

  • Page 43: Usb Door

    Lift the tape and disconnect the right display cable from the system board (5). Remove the six Phillips M2.0 × 4.5 screws (1) that secure the display to the computer. Open the computer to open the hinges, and then separate the computer from the display (2). Reverse this procedure to replace the display assembly.

  • Page 44: Volume Button

    Table 5-11 USB door description and part number Description Spare part number USB door, left M00444-001 USB door, right M00445-001 Before removing the USB door, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22).

  • Page 45: Power Button

    Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the bottom cover (Bottom cover on page 22). Remove the battery (see Battery on page 23). Remove the system board (see System board on page 31). Remove the volume button: Use tweezers to release the right (1) and left (2) sides of the button.

  • Page 46: Lock Bracket

    Remove the power button from the computer (3). Reverse this procedure to install the power button. Lock bracket To remove the lock bracket, use this procedure and illustration. Table 5-14 Lock bracket description and part number Description Spare part number Lock bracket (available in the Bracket Kit) M16097-001 Before removing the lock bracket, follow these steps:...

  • Page 47: Kill Switch Button

    Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Kill switch button To remove the kill switch button, use this procedure and illustration. Table 5-15 Kill switch button description and part number Description Spare part number Kill switch button (available in the Button Kit) M11033-001...

  • Page 48: Keyboard With Top Cover

    Remove the button from the computer (3). Reverse this procedure to install the kill switch button. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 49 Table 5-17 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number French Canada -DB1 Northern Africa -FP1 Turkey -141 France...

  • Page 50: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive For detailed information about creating a backup, go to http://www.support.google.com Resetting...

  • Page 51: Installing The Chromebook Recovery Utility

    NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this ●...

  • Page 52: Setting Up Your Computer After A Reset Or Recovery

    NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete. NOTE: If an error message is displayed, you might need to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card.

  • Page 53: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Computer specifications Metric U.S.

  • Page 54: 34.3 Cm (13.5 In) Display Specifications

    34.3 cm (13.5 in) display specifications This section provides specifications for your display. Table 7-2 Display specifications Metric U.S. Active diagonal size 34.3 cm 13.5 in Resolution 1920 × 1200 Surface treatment Antiglare BrightView Brightness 1000 nits (privacy panels) 400 nits (nonprivacy panels) Viewing angle UWVA Backlight...

  • Page 55: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 56 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 57: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 58 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 59: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 60: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 61: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 62 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 63 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 64 17, 18 removal 29 removal 37 Chromebook Recovery Utility, spare part numbers 29 spare part numbers 37 installing 43 HP Sure Start 47, 52 power cord components requirements for all countries bottom 9 illustrated parts catalog 12 display 6...
  • Page 65 removal and replacement transporting guidelines 17, 21 procedures 22 traveling with the computer 10 solid-state drive 25 removing personal data from volatile USB board system memory 47 illustrated 12 resetting 42 spare part number 12 USB door Screw Kit, spare part number 14 removal 35 sensor board spare part numbers 35...

Table of Contents