HP Pavilion ze5600 Notebook PC HP Pavilion ze5500 Notebook PC HP Pavilion ze5400 Notebook PC HP Pavilion ze5300 Notebook PC HP Pavilion ze5200 Notebook PC HP Pavilion ze4600 Notebook PC HP Pavilion ze4500 Notebook PC HP Pavilion ze4400 Notebook PC...
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Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents Introduction... vii Product Information... 1-1 Features ... 1-8 Operation... 1-14 Specifications ... 1-18 Internal Design... 1-24 Removal and Replacement... 2-1 Disassembly Flowchart ... 2-3 Removing the Battery ... 2-4 Removing an SDRAM Module... 2-5 Removing the Wireless LAN Mini PCI Card ... 2-7 Removing the Hard Disk Drive...
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Figures Figure 1-1. Front View... 1-8 Figure 1-2. Back View ... 1-9 Figure 1-3. Bottom View... 1-10 Figure 1-4. Front View... 1-11 Figure 1-5. Back View ... 1-12 Figure 1-6. Bottom View... 1-13 Figure 1-7. Resetting the Notebook ... 1-17 Figure 1-8.
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Tables Table 1-1. Product Comparisons... 1-1 Table 1-2. Activating Power Modes ... 1-14 Table 1-3. Main Status Lights (front of notebook) ... 1-15 Table 1-4. Keyboard Status Lights... 1-15 Table 1-5. Fn Hot Keys ... 1-16 Table 1-6. Specifications... 1-18 Table 1-7.
Introduction This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs.
The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. HP Pavilion ze5600 Processor Intel® Celeron® (2.6-, 2.8-GHz) Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.
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HP Pavilion ze5400 and ze5300 Processor Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled.
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HP Pavilion ze4500 Processor AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz) Intel Celeron (2.4-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT...
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HP Pavilion ze4200 Processor Mobile Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz) Intel Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) AMD Athlon (1.47-, 1.53-, Memory Up to 512 MB SDRAM using 256-MB modules. At least 128 MB SDRAM preinstalled.
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HP nx9010 Processor Mobile Intel Pentium 4-D (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0- and 2.6-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT...
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HP nx9000 Processor AMD Athlon (1.8- or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix TFT Video ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP...
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Compaq Presario 2500 Processor Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz) Intel Celeron (2.6- and 2.8-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
Main status lights (left to right): power mode, hard disk activity, and battery Product Information Figure 1-1. Front View HP Pavilion ze4x00, HP nx9005 and nx9000, and Compaq Presario 2100 and 1100 Microphone option (not available) Infrared port (select models only)
Service Manual Figure 1-2. Back View HP Pavilion ze4x00 HP nx9005 and nx9000 21. Modem port (select models only) 22. PCMCIA card and CardBus slot and button 23. IEEE 1394 port (select models only) 24. Audio jacks (left to right): external microphone and audio out (headphones) 25.
30. SDRAM door 1-10 Product Information Figure 1-3. Bottom View HP Pavilion ze4x00, HP nx9005 and nx9000, and Compaq Presario 2100 and 1100 31. Reset button 32. Port replicator connect (select models only) 33. Mini PCI door (no user parts inside)
Infrared port (select models only) Service Manual Figure 1-4. Front View HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Wireless on-off button and indicator light (select models only) Audio mute button and audio mute light (select models only) 10.
HP Pavilion ze5x00, HP nx9010, and HP nx9008 15. AC adapter jack 16. Two universal Serial Bus (USB) ports 17. LAN port (select models only) 18. External keyboard/mouse port 19. Parallel port (LPT1): use this port for a parallel printer or other parallel device 20.
HP Pavilion ze5x00, HP nx9010, HP nx9008, 27. Hard disk drive 28. Battery latch 29. Mini PCI door (no user parts inside) 30. SDRAM door Service Manual Figure 1-6. Bottom View and Compaq Presario 2500 31. Port replicator connect (select models only) 32.
Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.
Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-3. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode.
Using Fn Hot Keys The combination of the key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold keys. Hot Key Effect Decreases the display brightness Fn+F1 Increases the display brightness Fn+F2 Toggles among the built-in display, an external display, and simultaneous display on both.
NOTE: To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, and then restart. Press the temporary boot device. Service Manual Figure 1-7. Resetting the Notebook when the HP logo appears, and then select the CD/DVD drive as Product Information 1-17...
The following tables list the specifications for the notebook and its accessories and are subject to change. For the latest versions, see the HP Notebook Web site Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in) Physical Attributes Size (15-inch display): 328 ×...
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Processor and Bus HP Pavilion ze4300: Architecture 1.8-, 2.0-, 2.2-, or 2.4-GHz Mobile Intel Pentium 4 processor-M with Intel Speed Step (continued) technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or- 1.8-, 2.0-, or 2.2-GHz Mobile Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus...
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1.44-MB floppy drive (certain models) 24x CD-ROM, 8x DVD, CD-RW, or CD-RW/DVD drive (or higher) At least 128 MB SDRAM preinstalled HP Pavilion ze5x00, ze4x00, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100: 2 slots for PC2100 DDR-266 SDRAM modules...
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Stereo sound via 2 built-in speakers Audio System 3D-enhanced audio Volume and mute buttons (certain models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded Keyboard and numeric keypad. Pointing Device 12 function 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support...
SPS-DRV HD 80 GB (4200 rpm) Power Options F4600-60901 AC-Adapter-Ultraslim Delta 75W s/PFC F4809-60901 Battery, Li ion 4.4AHr 1-22 Product Information Table 1-7. Accessories HP Pavilion HP Pavilion ze4600 ze5x00 ze4500 HP Pavilion ze4400 HP nx9010 ze4x00 ze4200 nx9008 HP nx9005...
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319468-051 France F4640-60977 Card, Mini PCI-802.11B 319468-002 worldwide Docking F4808-60901 Port Replicator Assy F4808-60902 Simple Port Replicator hp/Compaq Service Manual HP Pavilion HP Pavilion ze4600 ze5x00 ze4500 HP Pavilion ze4400 HP nx9010 ze4x00 ze4200 nx9008 HP nx9005 HP nx9000 Compaq...
Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-8 on page 1-25 lists the roles that these modules play in the notebook’s functional subsystems.
Table 1-8. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Processor CPU module Motherboard Memory Motherboard SDRAM module Battery Power Motherboard Switchboard PCA AC adapter Display Motherboard SDRAM module Display assembly Motherboard Hard disk Hard disk drive Floppy drive Motherboard Floppy drive...
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Port Replicator Motherboard PCMCIA Motherboard PCMCIA socket Wireless LAN Mini PCI Antenna PCAs (select IR PCA models only) Motherboard Modem Motherboard 1-26 Product Information Port replicator logic, port replicator connector (certain models) PCMCIA controller PCMCIA connector I/O controller, radio, radio frequency circuitry Transmit/receive antennas On/off switch, indicator light LAN circuitry, bus controller, LAN connector...
This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference Assembly, display (page 2-23) • Assembly, speaker (page 2-15) • Battery, main (page 2-4) •...
Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Service Manual Figure 2-1. Disassembly Flow Removal and Replacement...
Removing the Battery (User-Replaceable) Required Equipment None Removal Procedure Slide the battery’s release latch, and then pull the battery out of its compartment. Removal and Replacement Figure 2-2. Removing the Battery Service Manual...
The notebook has no system memory built into its motherboard, but has 2 slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. NOTE: HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100, HP nx9010, nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules.
NOTE: The SDRAM door on HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500 models is located in the rear left corner of the notebook bottom, as indicated in Figure 2-4. The procedure for removing the SDRAM door and modules is the same for all notebook models.
4. Press outward on the latches at the sides of the Mini PCI card to release it (the Mini PCI card pops up). 5. Carefully pull the Mini PCI card out of the connector. Figure 2-5. Removing the Mini PCI Card HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Service Manual...
NOTE: The Mini PCI Card door on HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models is located in the front center area of the notebook bottom, as indicated in Figure 2-6. The procedure for removing the Mini PCI door and card is the same for all notebook models.
Removing the Hard Disk Drive (User-Replaceable) Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software”, as shown on the next page. 1.
4. Remove the four M3.0×4.0mm screws from the hard disk drive and hard disk drive tray, and then lift the drive out of the tray. 5. Remove the connector bar from the hard disk drive. NOTE: Connector bar not used on HP Pavilion ze5x00 series Figure 2-8. Removing the Hard Disk Drive Tray 2-10...
3. Turn on or restart the notebook. 4. When the HP logo appears, press 5. Use the arrow keys to select the CD/DVD drive as the first boot device, and then press 6. When the dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size.
Replacing Small Parts The user can replace the following small parts. Part Replacement Procedure Rubber screw plugs, display Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the recess. (on display bezel) On the bottom of the notebook, loosen the screws that secure the Mini PCI door to the Door, Mini PCI...
Removing the Keyboard Cover Required Equipment • 1 Phillips screwdriver • Small flat-blade screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two M2.5×4.0mm hinge cover screws that secure the keyboard cover to the rear of the notebook.
Figure 2-9. Removing the Keyboard Cover NOTE: When removing the keyboard cover on HP Pavilion ze5300 and ze5200, HP nx9010, and Compaq Presario 2500 models, disconnect the speaker cable as indicated in Figure 2-10.
Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Series notebooks.
Removing the Keyboard Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the four M2.5×4.0mm screws that secure the keyboard to the top case. 4.
NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery.
Removing the Switchboard PCA NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery.
Removing the CD/DVD Drive NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery.
4. Place your index finger in the top case opening, and then push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive. Figure 2-15. Removing the CD/DVD Drive HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Service Manual Compaq Presario 2100 and 1100 Models...
NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: •...
Removing the Display Assembly (Authorized Service Providers Only) Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the two M2.5×6.0mm retaining screws from the notebook rear panel. 4.
Figure 2-17. Removing the Display Assembly 2-24 Removal and Replacement Service Manual...
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3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press 6. Select the option to update the display/LCD identification stored on the motherboard. •...
Removing the Top Case (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1.
9. Lift the top case off of the notebook and then disconnect the touch pad cable from the motherboard. Figure 2-18. Removing the Top Case HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Service Manual...
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: •...
Failure to follow this caution can result in damage to the notebook. Figure 2-19. Removing the Top Case Screws Service Manual HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Removal and Replacement 2-29...
5. Turn the notebook top side up with the rear panel facing forward. 6. Remove the two M2.5×7.0mm screws from the rear of the bottom case. Figure 2-20. Removing the Top Case Screws HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models 2-30 Removal and Replacement...
11. Lift the top case off of the notebook. Figure 2-21. Removing the Top Case Service Manual HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Removal and Replacement 2-31...
Removing the Floppy Drive (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1.
5. Remove the two M2.5×4.0mm screws that secure the floppy drive to the motherboard. 6. Remove the floppy drive. Figure 2-22. Removing the Floppy Drive HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Reassembly Notes CAUTION: Do not excessively bend or fold the floppy drive cable.
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment • 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: •...
Reassembly Notes CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. Service Manual HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Removal and Replacement 2-35...
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-9) Keyboard cover (page 2-13) •...
3. Disconnect the I/R PCA cable from the motherboard. 4. Remove the two M2.5×4.0mm screws that secure the I/R PCA to the bottom case. 5. Remove the I/R PCA. Reassembly Note CAUTION: Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance.
Removing the Audio PCA (Authorized Service Providers Only) NOTE: The following audio PCA removal instructions apply only to HP Pavilion ze5300 and ze5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery.
5. Remove the two M2.0×3.0mm flathead screws that secure the audio PCA shield to the bottom case. 6. Remove the audio PCA shield. 7. Remove the M2.0×3.0mm flathead screw that secures the audio PCA to the bottom case. 8. Remove the audio PCA. Figure 2-25.
Removing the Heat Sink (with Fan) (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 0 Phillips screwdriver Removal Procedure 1.
4. Lift up on the heat sink (with fan), and then disconnect the fan cable from the motherboard. Figure 2-26. Removing the Heat Sink (with Fan) HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and CAUTION: Do not spin the fan blades with your finger or you could damage the fan’s bearings.
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 0 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: •...
Install the heat sink screws in this order: 1. Install all 4 screws lightly. 2. Fully tighten the screws in the order stamped on the heat sink. Service Manual HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Removal and Replacement 2-43...
(Authorized Service Providers Only) Required Equipment Small flat-blade screwdriver NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery.
3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. Figure 2-28. Removing the CPU Module HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Reassembly Notes CAUTION: Each time you install a new CPU module, you must also replace the heat sink’s...
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NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HPnx9008, and Compaq Presario 2500 models. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-9) Keyboard cover (page 2-13) •...
Make sure the clip on the right side of the CPU module socket secures the locking arm. • Be sure to replace the thermal pad on the heat sink, as described in the reassembly notes on page 2-41. Service Manual HP Pavilion ze5x00, HP nx9010 and HPnx9008, and Compaq Presario 2500 Models Removal and Replacement 2-47...
Removing the RJ11/1394 Connector Module (Authorized Service Providers Only) NOTE: The following RJ11/1394 connector module removal instructions apply only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment Small flat-blade screwdriver Removal Procedure 1.
7. Remove the M2.5×6.0mm screw that secures the RJ11/1394 connector module to the bottom case. 8. Remove the RJ11/1394 connector module. Figure 2-30. Removing the RJ11/1394 Connector Module Service Manual HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Removal and Replacement 2-49...
2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press boot from the floppy disk.
7. Carefully lift the motherboard out of the bottom case. 8. If present, remove the modem port cover. Figure 2-31. Removing the Motherboard HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Service Manual Compaq Presario 2100 and 1100 Models...
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2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press to display the boot menu, and then choose Removable Device and boot from the floppy disk.
CAUTION: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. 3. Wireless models only: Remove the Mini PCI door, and then unplug the 2 antenna cables from the Mini PCI card. Do not remove the Mini PCI card at this time. 4.
7. Disconnect the modem board cable from the motherboard. 8. Disconnect the 1394 board cable from the motherboard. 9. Disconnect the fan cable from the motherboard and remove the fan. 10. Disconnect the audio board cable from the motherboard. Figure 2-33. Disconnecting the Motherboard Cables 2-54 Removal and Replacement Service Manual...
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11. Remove the four M5.0×10mm standoffs from the notebook rear panel (2 on each side of the parallel and external monitor connectors). 12. Remove the three M2.5×6.0mm screws that secure the CD/DVD drive rear alignment rail to the bottom case. 13.
Figure 2-34. Removing the Motherboard 2-56 Removal and Replacement Service Manual...
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USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press 6. Select the option to update the display/LCD identification stored on the motherboard. If you are replacing the CPU module, you must also replace the thermal pad on the heat sink (see page 2-41).
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This restores the old system data on the new motherboard. If you did not store system data, type bottom of the notebook—you might have to contact an HP support center to do this. 2-58 Removal and Replacement to update the display data stored on the motherboard.
9. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. Figure 2-35. Example of Serial Number Label Service Manual HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG TW711A1234 Made in Taiwan Removal and Replacement...
Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. CAUTION: Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.
3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. 6. Select Update, > Download New > OK. Follow the instructions that appear. Once the update process begins, do not interrupt it.
Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vii) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk.
Removing Other Components (Authorized Service Providers Only) Required Equipment • 0 and 1 Phillips screwdrivers • Small flat-blade screwdriver Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the assemblies, and then follow the additional steps listed in the table below. Component Removal Procedure Keyboard cover(page 2-13)
Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page 3-7) •...
Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process. The serial number label on the bottom of the notebook indicates the ASP support status for that model.
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1. Basic Troubleshooting Steps Service Manual Check the customer’s description of the problem and any supporting information.
Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior.
Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). –and– • Function Tests. Run tests that check the repaired function, such as those in e-Diagtools (page 3-18).
Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play. See the figure on page 1-24 and the table on page 1-25. Startup Does not boot on Check power source.
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Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from http://www.intel.com/...
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Symptom Call Center: Suggestions Battery does not charge Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Move notebook away from any nearby heat source.
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Symptom Call Center: Suggestions Display Dark display, no light Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 Try external monitor. White display Adjust display brightness. Erratic display Bright or missing pixels or See quality statement on page 5-3.
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Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any CD or Restart notebook.
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Special touch pad In Mouse Properties, select features not working Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Select button does not work Memory Out of memory error Make sure C drive has adequate free space. Delete temporary and unneeded files.
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Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vii) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. Modem General problems Check settings in Control Panel.
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Symptom Call Center: Suggestions LAN/network General problems Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down.
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Symptom Call Center: Suggestions PCMCIA General problems Restart notebook. Try card in another computer. If card requires an IRQ, make sure one is available. In Device Manager, refresh device list and check for conflicts. Download current drivers from card manufacturer’s Web site AC adapter Does not power noteboo Make sure AC adapter has correct...
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Symptom Call Center: Suggestions Notebook pauses or runs May be normal Windows behavior sluggishly (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press ctrl+alt+del application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up (you can hear...
1. Select Start > Turn Off Computer (Shut Down) or Restart. 2. When the HP logo appears, press The first time you run the program, you are prompted to select the language for the program. 3. When the menu appears, press 4.
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12. Optional: open the Support Ticket. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Select View to display the Support Ticket.
Power-On Self-Test NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press (Power-On Self-Test) messages. When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST. The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests.
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Beep Codes POST Description 1-2-1-4 Initialize PCI Bus Mastering devices 1-2-2-1 Initialize keyboard controller 1-2-2-3 BIOS ROM checksum 1-2-2-4 Initialize cache before memory Auto size 1-2-3-1 8254 timer initialization 1-2-3-3 8237 DMA controller initialization 1-2-4-1 Reset Programmable Interrupt Controller 1-3-1-1 Test DRAM refresh 1-3-1-3 Test 8742 Keyboard Controller (on motherboard)
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Beep Codes POST Description 2-3-2-4 Initialize Multi Processor APIC 2-3-3-1 Enable external and CPU caches 2-3-3-2 Set up System Management Mode (SMM) area 2-3-3-3 Display external L2 cache size 2-3-3-4 Load custom defaults (optional) 2-3-4-1 Display shadow-area message 2-3-4-3 Display possible high address for UMB recovery 2-4-1-1 Display error messages 2-4-1-3...
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Beep Codes POST Description 3-4-3-2 Prepare Boot 3-4-3-3 Initialize SMBIOS 3-4-3-4 Initialize PnP Option ROMs 3-4-4-1 Clear parity checkers 3-4-4-2 Display MultiBoot menu 3-4-4-3 Clear screen (optional) 3-4-4-4 Check virus and backup reminders 4-1-1-1 Try to boot with INT 19 4-1-1-2 Initialize POST Error Manager (PEM) 4-1-1-3...
The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make sure the hard disk type is correctly identified Stuck key on keyboard...
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Message Description 02F7: Fail-Safe Timer NMI ServerBIOS2 test error: Fail-safe timer takes too long Failed Address conflict for the specified device device Address Conflict Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device Allocation Error for: device CD-ROM drive identified CD ROM Drive Starting BIOS Setup...
Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 105) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to exercise PCMCIA functions (For details, see the Sycard Technology Web site http://wwwsycardcom/...
Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help Uninstalling the WMI Package 1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook. BIOS Setup Utility The BIOS Setup utility provides access to the notebook’s basic configuration settings It is independent of...
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: ! Press the LEFT and RIGHT arrow keys to move among menus ! Press the UP and DOWN arrow keys to move among parameters in a menu ! Press to move through values for the current parameter, or press a setting...
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System Devices Menu Description Video Display Device Sets whether the built-in display automatically switches to an external display, if one is detected Disables the internal pointing devices when an external pointing External Pointing Devices device is connected Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup Lets the notebook be turned on via the LAN port If this option is...
This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3) • Accessory replacement parts (page 4-11) • Part number reference (page 4-12) Service Manual Replaceable Parts Replaceable Parts...
317444-031 Cord, Pwr, US ABA (2w) 8120-6313 317444-001 Port Replicator Assy F4808-60901 317448-001 Simple Port Replicator F4808-60902 HP/Compaq Service Manual Table 4-2 Accessory Replaceable Parts HP Pavilion ze4x00, HP Pavilion nx9005, ze5x00, nx9010, Compaq nx9008 Evo N1050v Exchange Compaq Compaq...
Cord, Pwr, Europe ABB 8120-6314 (2w) Cord, Pwr, Japan 8120-6316 ABJ (2w) SPS-CORD AC PWR 8120-8373 2 WIRE-PRC 4-12 Replaceable Parts Table 4-3 Part Number Reference HP Pavilion ze4x00 HP Pavilion HP nx9005 ze5x00, nx9010, Compaq nx9008 Evo N1050v Compaq Compaq Presario...
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317443-071 SPS-KEYBOARD-DEN 317443-081 SPS-KEYBOARD-NO 317443-091 SPS-KEYBOARD-SWE 317443-101 SPS-KEYBOARD-SWI 317443-111 SPS-KEYBOARD-FC 317443-121 SPS-KEYBOARD-PT 317443-131 SPS-KEYBOARD-TK 317443-141 Service Manual HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq Compaq Compaq Presario Presario...
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ABJ (2w) SPS-CORD AC PWR 317444-AA1 2 WIRE-PRC SPS-CORD AC PWR 317444-AB1 2 WIRE-TAI SPS-CORD AC PWR 317444-AD1 2 WIRE-KO 4-14 Replaceable Parts HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000...
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319427-001 319428-001 Cover, Keyboard–1F Pavilion 319429-001 SPS-COVER KEYBOARD EVO 319430-001 Cover, Keyboard–1F Compaq Kit, door–PCMCIA 319431-001 4-16 Replaceable Parts HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq Compaq Compaq...
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CPU, P4 19 GHz 319459-001 Northwood uFCPGA CPU, P4 20 GHz 319460-001 Northwood uFCPGA SPS-PROC P4 22 GHz 319461-001 SPS-PROC P4 24 GHz 319462-001 Service Manual HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v...
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319489-001 SPS-COVER MEM/MINI PC 3F 319490-001 SPS-FAN 3F SMALL 319492-001 SPS-HEATSINK 3F W/2 FANS 319493-001 SPS-CABLE KIT 3F 4-18 Replaceable Parts HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq...
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SPS-PROC 24 GHz 323223-001 533 MHz FSB AC-Adapter-Ultraslim F4600-60901 Delta 75W s/PFC Cover, mem or F4640-60901 Mini PCI–1F w/ labels Service Manual HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000...
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F4640-60929 SPS-KEYBOARD-TK F4640-60930 Keybd, UK F4640-60931 Keybd, US ENGLISH F4640-60932 F4640-60933 PCA, switchboard w/cable–1F F4640-60934 CD-ROM Assy–24X 4-20 Replaceable Parts HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq Compaq...
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F4640-60978 France F4640-69080 Case, bottom assy– F4640-60980 W2K/XPPro F4640-69081 Case, bottom assy– F4640-60981 XPHome Thermal pad, set F4640-60984 Service Manual HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq Compaq...
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SXGA+–Pavilion KE F5761-60913 Label, Name set–KE F5771-60901 Display 141-inch XGA– F5771-69001 (Compaq) F5771-60902 Display 150-inch XGA– F5771-69002 (Compaq) 4-22 Replaceable Parts HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq...
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Description Part Number Description F5771-60903 Display 150-inch F5771-69003 SXGA+(Compaq) F5771-60904 Cover, Keyboard–1F Compaq F5781-12004 CD, Rec XP Home UK Service Manual HP Pavilion ze4x00 HP Pavilion HP nx9005 HP Pavilion ze5x00, ze4200 nx9010, Compaq nx9008 Evo N1050v HP nx9000 Compaq...
This chapter includes the following reference information: • Password removal policy • Display quality statement Service Manual Reference Information Reference Information...
TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.
Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: Bright dots (a) • Dark dots (a) • • • Mechanical Imperfections: Discoloration Polarizer bubbles, dents (b) Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size)
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed These notes are available online at the Partnership Web site (see page vii). Service Manual Reference Information...