Maytag MVWB835DW Service Manual page 13

FOR SERVICE TECHNICIAN'S USE ONLY
Troubleshooting Guide (cont.) NOTE: Always check for error codes first (pgs. 8–10).
Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.
For detailed troubleshooting procedures, refer to "Troubleshooting Tests" beginning on page 14.
Problem
Won't Agitate
Won't Spin
Won't Drain
Cycle Time
Longer Than
Expected
PAGE 12
Possible Cause
Water covering the impeller?
Is lid lock showing open
during the cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Is lid lock showing open
during the cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Drain hose installation.
Standpipe position.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Oversuds.
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
Checks & Tests
See TEST #6: Water Level, page 19.
See TEST #8: Lid Lock, page 20.
Check harness connections between main control
and drive system.
See TEST #3a: Drive System – Shifter, page 15.
See TEST #3b: Drive System – Motor, page 16.
See TEST #1: Main Control (ACU), page 14.
See TEST #8: Lid Lock, page 20.
Check harness connections between main control
and drive system.
See TEST #3a: Drive System – Shifter, page 15.
See TEST #3b: Drive System – Motor, page 16.
See TEST #1: Main Control (ACU), page 14.
Check for proper drain hose installation. Make sure
it is not inserted more than 4.5" (114 mm). Make sure
drain hose is not sealed into drain pipe, and that there
is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8'
(2.4 m) above the floor.
Check drain hose for obstructions.
Check tub sump under impeller plate & basket
for obstructions.
Check harness connections betwen main control
and drain pump.
See TEST #7: Drain Pump, page 19.
See TEST #1: Main Control (ACU), page 14.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure
it is not inserted more than 4.5" (114 mm). Make sure
drain hose is not sealed into drain pipe, and that there
is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8'
(2.4 m) above the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for items between
tub and basket.
Basket should not bounce up and down more than once
when pushed.
DO NOT REMOVE OR DESTROY