Troubleshooting - Telstra Priority Assist Phone Setup Manual

Troubleshooting

Issue What to check
A blank display
Make sure the power adapter is plugged
into a 240V powerpoint and the other end
is plugged into the base of phone.
Make sure the power point is switched on.
Low Signal Strength Check the antenna is screwed correctly
(3G or 4G) onto the phone. Ensure the antenna is in the
upright position. Move the phone to another
area in your premises and/or closer to a
window until more signal bars appear.
Screen displaying SIM card
Check the SIM card has not been removed
with X from the device. Reset the SIM card and
ensure it is placed the correct way up.
No dial tone Place the phone back on the hook and pick it
up again. Check that the cable between the
Handset and main unit is connected.
Call volume is too low Ensure the ringer is set to an adequate
volume level by increasing the volume using
– +
Mute Handsfree the (- Vol +) button.
VOL
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If this works, then...
The screen will display.
Signal Strength bar should
increase.
3G or 4G icon should now
be seen in place of SIM
card (with cross) icon.
Dial tone should be
restored.
Volume should increase.
Issue What to check
Ringer tone volume
Scroll through Menu options to Settings.
is too low Select Ringer Volume. Use Up arrow to
increase volume.
Phone is beeping
The phone is using its internal batteries.
intermittently and display Ensure the phone is connected to a 240V
shows 'Battery Low'
power point and that it is switched on.
(i.e. no power to the unit
and the internal battery
pack is running low)
Display is showing This appears when the phone is not
'Line Fault Call 132200'
connected to a working phone socket and is
operating in mobile mode. You can press the
Hide button to clear this temporarily, however
we recommend that you contact Telstra if you
suspect there is a line fault.
Need Support?
If you're still having technical issues, please call Telstra on 13 22 00.
If this works, then...
Volume should increase.
Beeping should stop and
display should clear once
mains power is restored.
Display will clear and
return back to the home
screen.
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