Telstra 13450 User Manual
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Telstra 13450 User Manual

Telstra 13450 User Manual

Dect6.0 telephone with answering machine
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TELSTRA 13450 DECT6.0
TELEPHONE WITH ANSWERING
MACHINE

USER GUIDE

This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this User
Guide.

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Summary of Contents for Telstra 13450

  • Page 1: User Guide

    TELSTRA 13450 DECT6.0 TELEPHONE WITH ANSWERING MACHINE USER GUIDE This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section of this User...
  • Page 2 By saying certain voice commands to the pendant (if you have purchased Telstra 13450 with pendant), you can hear information such as the date or time, or call photo speed dial numbers, or even review the call list, answering machine, messages or reminders.
  • Page 3 Telstra 13450 cordless handset • Telstra 13450 charger with charger adaptor • 1 NiMH rechargeable battery If you have purchased Telstra 13450 with pendant, you will also have the following items: • Telstra 13450 Pendant • Telstra 13450 Pendant charger with power adaptor •...

  • Page 4: Table Of Contents

    IN THIS GUIDE Important safety instructions Getting stared Location Setting up Installation options Re-chargeable battery low warning Re-chargeable battery performance Date and time Getting to know your phone Handset buttons Telephone base buttons Pendant overview (only for model with pendant) Handset and telephone base display Navigating the menus Handset menu layout...
  • Page 5 Use Calling Number Display to automatically set date and time Quiet mode Happy message (only for model with pendant) Voice command (only for model with pendant) Telstra Network Services* Calling Number Display Memory match Call list display screen message Missed call indicator...
  • Page 6 Review the call list Save a call list entry to the phonebook Flashing message indicator (FMI) Telstra home messages 101 ® or messageBank ® Call waiting 3-Way chat Answering machine Announcement Record your own announcement Answer on/off Call screening Number of rings...
  • Page 7 Safety Cleaning Environmental How many telephones can you have? Customer service & Product warranty...

  • Page 8: Important Safety Instructions

    The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. Telstra will not be held liable for damage arising from such noncompliance. Use only the AC power adaptors supplied with this product. Please contact TecHelp on 1300 369 193 for replacement adaptors.

  • Page 9: Getting Stared

    GETTING STARED LOCATION Place your Telstra 13450 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your Telstra 13450 works by sending radio signals between the base and handset/pendant.
  • Page 10 Insert one end of the telephone line cord into the base station and the other end of the telephone line cord into a telephone wall jack. If you have DSL high speed internet service, a DSL ilter (not included) is required. Connect the corded handset to the telephone base with the supplied coiled handset cord.
  • Page 11 Handset battery installation Slide open the battery compartment cover to it the NiMH battery into the handset. Plug the battery connector securely into the socket. Place the supplied rechargeable battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Slide the battery compartment cover towards the center of the handset until it clicks into place.
  • Page 12 Cordless handset charger installation Plug the power cable into the charger base. Mains power wall socket Plug the other end into the a mains power wall socket. Place the handset in the handset charger to charge. Note: Ensure power cord is fed through slot on base so unit sits lush with the desk.
  • Page 13 Pendant charger installation (only for model with pendant) Plug the pendant charger power adapter cable into the charger base, then route the cable through the slot. Plug the other end into the a mains power wall socket. Mains power wall socket Pendant charger power adapter...
  • Page 14 Pendant attachment Pendant lanyard: Pinch the end of the loop string into the slot on the top of the pendant. Insert the long end of the lanyard into the loop string. Fasten the loop string. Pendant belt clip: Put the pendant into the belt clip until it clicks in place. When you use the pendant belt clip, remove the pendant lanyard if it is attached to the pendant.
  • Page 15 Telephone base backup battery installation Install the three AAA non-rechargeable batteries so that your telephone can still operate in the event of a mains power failure. Press the large tab on the backup battery compartment cover. Then pull to open. Place three AAA batteries into the compartment, matching the polarity engravings.

  • Page 16: Installation Options

    INSTALLATION OPTIONS Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate.
  • Page 17 Rotate the wall mount bracket and lock it into wall mount position. Route the telephone line cord and power adaptor cord through the slot on the bottom of the telephone base. Bundle the telephone line cord and the power adaptor cord with twist ties.
  • Page 18 Place the handset in the telephone base. Rotate the top of the display up or down to adjust the screen angle for maximum visibility. Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below.
  • Page 19 Lift the handset and place it aside. Hold down the switch hook to the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 180 degrees. Push the handset tab down into the groove so it clicks into position.
  • Page 20 Plug the other end of the telephone line cord into a telephone wall jack or a DSL ilter. Plug the large end of the power adaptor into a mains power wall socket. Mains power wall socket Telephone Telephone wall jack line cord Telephone base power adapter...

  • Page 21: Re-Chargeable Battery Low Warning

    . If you hear a dial tone, the installation is successful. WARNING Do not place your Telstra 13450 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged.

  • Page 22: Date And Time

    ADSL ilter may cause problems with this product and your Broadband service. DATE AND TIME If you have subscribed to Telstra’s Calling Number Display service, the date and time are set automatically with each incoming call. The date and time is recorded with each answering machine message you receive. If you have not subscribed to Telstra’s Calling Number Display Service you can set the...

  • Page 23: Getting To Know Your Phone

    GETTING TO KNOW YOUR PHONE HANDSET BUTTONS INCOMING CALL LIGHT • Flashes when there is an incoming call/ the base is paging the handset. CHARGE LIGHT • On when the handset is charging. DIR/UP • Press to review the phonebook when in idle. •...
  • Page 24 Press to enter numbers or characters/*/#. Press any key to answer an incoming call. • ® • key in idle mode: Press and hold to access Telstra Home Message 101 ® MessageBank • Press to switch between upper case and lower case while entering characters.

  • Page 25: Telephone Base Buttons

    • Press to delete a character or digit while entering names or numbers. • Press to delete the playing message/announcement/reminder. SPEAKER/ • Press to make or answer a call using the speakerphone. • Press to switch between the handset speakerphone and the handset earpiece during a call.
  • Page 26 Press to enter numbers or characters/*/#. • Press any key to answer an incoming call. ® • key in idle mode: Press and hold to access Telstra Home Message 101 ® MessageBank • Press to switch between upper case and lower case while entering characters.
  • Page 27 • Press and hold during a call to answer call waiting. • Press and hold to start a 3-Way-Chat. AUDIO ASSIST • Press to enhance the clarity and loudness of the caller’s voice during a call. PAGE • Press to page all handsets and pendants when idle. ANS ON/OFF LIGHT •...
  • Page 28 • Press to scroll up while in menus or lists. • Press to move the cursor to the right while entering or modifying names/ numbers. MENU • Press to enter the menu. LEFT SOFT KEY/ RIGHT SOFT KEY • Press to select a menu item displayed above the key. DELETE/X •...

  • Page 29: Pendant Overview (Only For Model With Pendant)

    PENDANT OVERVIEW (ONLY FOR MODEL WITH PENDANT) TALK ON • Answer or end a call. PENDTANT LIGHT • On steady when the pendant is in use. • Flashes quickly when there is an incoming call. • Flashes twice every three seconds when any other telephone system device is in use.

  • Page 30: Handset And Telephone Base Display

    VOICE • Press to use the voice command feature. HANDSET AND TELEPHONE BASE DISPLAY Display icons Description: Icons can be on (visible), or Flashing or Off (not visible) Battery is low; place handset in charger to recharge. Full battery power level. 2/3 battery power level.

  • Page 31: Navigating The Menus

    NAVIGATING THE MENUS Your Telstra 13450 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset Press in idle mode to enter the main menu.

  • Page 32: Telephone Base Menu Layout

    Time format Date format Setttings Reset 12-HR MM/DD/YY Talking Digit Reset? 24-HR DD/MM/YY Clr voicemail Rename handset CID time sync Flash time To enter the main menu of the telephone base Press in idle mode to enter the main menu. to scroll through menu items listed below, then press SELECT to Press select the highlighted item.

  • Page 33: Keystroke Table

    Annc Time format Date format Settings Reset Caller ID Set all 12-HR MM/DD/YY Talking Digit Reset? On/Off 24-HR DD/MM/YY Clear voicemail Base Rename base Pendant CID time sync (pendant Flash time model Registration only) KEYSTROKE TABLE Dialing Characters by number of key presses &...

  • Page 34: Using The Phone

    USING THE PHONE MAKE, ANSWER OR END A CALL Using the telephone base To make a call at the telephone base: Lift the corded handset, or press When you hear a dial tone, dial the number. To answer a call at the telephone base: Lift the corded handset, or press or any dialing key.

  • Page 35: Audio Assist

    Telephone base speakerphone: When the corded handset is on a call, press to switch between the telephone base speakerphone and the corded handset. AUDIO ASSIST Use the audio assist feature to enhance the clarity and loudness of your caller’s voice on the cordless or corded handset earpiece when you are listening to a message or an announcement.

  • Page 36: Temporary Ringer Silencing

    Press again to resume the conversation. To mute a call at the telephone base: During a call, press MUTE. Press UNMUTE to resume the conversation. TEMPORARY RINGER SILENCING When the telephone is ringing, you can temporarily silence the ringer of the handset or the telephone base without disconnecting the call.

  • Page 37: Transfer A Call

    To access a number from the call list while on a call: Press MENU Scroll to press on the cordless handset or on the Caller ID log, then SELECT telephone base. on the cordless handset or CALL on Scroll to the desired entry, then press the telephone base to dial.

  • Page 38: Page Handset

    PAGE HANDSET This feature helps you ind misplaced handsets and pendants. To start the paging tone: Press PAGE on the right side of the telephone base and its screen displays • Paging all devices. All idle handsets and pendants ring and the handsets screens display ** Paging ** .
  • Page 39 To answer the intercom call on the destination handset, press or any dialing key. -OR- To answer the intercom call at the telephone base, press or any dialing key, or lift the corded handset. -OR- To answer the intercom call on a pendant, press To end the intercom call on either handset, one party presses , or places the , or places the...

  • Page 40: Phonebook

    PHONEBOOK The phonebook stores up to 100 entries, which are shared by all devices. ADD A PHONEBOOK ENTRY Press when idle. MENU Scroll to Phonebook, then press on the cordless handset or SELECT on the telephone base. Scroll to Add contact, then press on the cordless handset or SELECT on the telephone base.

  • Page 41: Delete A Phonebook Entry

    Edit the name, then press on the cordless handset or SAVE on the telephone base. DELETE A PHONEBOOK ENTRY To delete the displayed phonebook entry, press DELETE. Then press on the cordless handset or YES on the telephone base to conirm. You cannot retrieve a deleted entry.

  • Page 42: Photo Speed Dial

    PHOTO SPEED DIAL The telephone system has four photo speed dial locations, where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. You must set the speed dial numbers to the corresponding locations before using them.

  • Page 43: Reminder

    REMINDER ABOUT THE REMINDER The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly basis. Once you set the reminder, the system will alert you at the reminder time by sending an alert tone on the base or handset.

  • Page 44: Review Reminders

    REVIEW REMINDERS When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: Press when idle.

  • Page 45: Phone Settings

    PHONE SETTINGS USING THE MENU You can use the menu of the telephone base or a cordless handset to change the telephone settings. Press MENU when idle. Press until the screen displays the desired feature menu. on the cordless handset or SELECT on the telephone base to enter Press that menu.

  • Page 46: Set Date And Time

    Scroll to sample each ringer tone. on the cordless handset or SELECT on the telephone base. Press SET DATE AND TIME The answering machine announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows.

  • Page 47: Clear Voicemail Indicators

    Press to choose the volume level, then press on the cordless handset or SET on the telephone base. CLEAR VOICEMAIL INDICATORS Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off the indicators, New voicemail and .

  • Page 48: Use Calling Number Display To Automatically Set Date And Time

    USE CALLING NUMBER DISPLAY TO AUTOMATICALLY SET DATE AND TIME If you subscribe to a Calling Number Display service, the date and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. Press MENU when idle.

  • Page 49: Voice Command (Only For Model With Pendant)

    VOICE COMMAND (ONLY FOR MODEL WITH PENDANT) You can turn the pendant voice command feature (see pages 62-63) on or off. Press MENU when idle. Scroll to Pendant, then press on the cordless handset or SELECT on the telephone base. Scroll to Voice command, then press on the cordless handset or SELECT on the telephone base.

  • Page 50: Telstra Network Services

    CALLING NUMBER DISPLAY If you have subscribed to Telstra’s Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call. If your caller’s name is stored in the phonebook and a number match is found, you will see the caller’s name on the display instead.

  • Page 51: Call List Display Screen Message

    IMPORTANT To use Telstra’s Calling Number Display you must irst subscribe to the service from Telstra. For more information on Telstra Network Services call Telstra on 13 22 00. To ensure the caller’s name is displayed, make sure you have stored the full telephone number, including the area code, in the phonebook.

  • Page 52: Save A Call List Entry To The Phonebook

    FLASHING MESSAGE INDICATOR (FMI) The Telstra 13450 is designed to provide visual indication when a new message is left in your Telstra Home Messages 101 ® or MessageBank ® service. To arrange connection of the Flashing Message Indicator service, simply call Telstra on 13 22 00.

  • Page 53: Telstra Home Messages 101 ® Or Messagebank

    TELSTRA HOME MESSAGES 101 OR MESSAGEBANK You can get messages from your Telstra ixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message.

  • Page 54: Answering Machine

    ANSWERING MACHINE The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length depending on the message length set (see Message recording time on page 57). The total storage capacity for the outgoing message, messages and memos is approximately 30 minutes.

  • Page 55: Call Screening

    To set answer on/off with a cordless handset: Press when idle. or to scroll to Answering sys, then press Press or to scroll to Answer ON/OFF, then press Press or to scroll to On or Off, then press Press To set answer on/off with the telephone base: Press ANS •...

  • Page 56: Remote Access Code

    To set number of rings with the telephone base: when idle, then press SELECT to select Answering system. Press to scroll to Ans sys setup, then press SELECT. Press to scroll to # of rings, then press SELECT. Press to scroll to selectt 6, 5, 4, 3 or 2, then press SAVE. Press REMOTE ACCESS CODE A two-digit security code is required to access the answering machine remotely...

  • Page 57: Message Recording Time

    MESSAGE RECORDING TIME You can set the recording time allowed for incoming messages. The message length is three minutes by default. To set message recording time with a cordless handset: Press when idle. Press or to scroll to Answering sys, then press or to scroll to Ans sys setup, then press Press Press...

  • Page 58: Message Capacity

    Using the answering machine and voicemail together: You can also use your telephone answering machine and voicemail together by setting your built-in answering machine to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 59: Call Intercept

    CALL INTERCEPT If you want to talk to the caller whose message is being recorded, press a cordless handset, or on the telephone base, or lift the corded handset from the telephone base. TEMPORARILY TURN OFF THE MESSAGE ALERT TONE If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages.

  • Page 60: Delete All Old Messages

    Options during playback: /VOL to adjust the message playback volume. /VOL or • Press • Press to skip to the next message. SKIP • Press to repeat the message. Press twice to hear the REPEAT REPEAT previous message. Press X/DELETE to delete the playing message. •...

  • Page 61: Remote Access

    To record a memo with the telephone base: when idle, then press SELECT to select Answering system. Press Scroll to Record memo, then press SELECT. The system announces, “Record after the tone. Press SAVE when you are done.” After the tone, speak towards the microphone. Press SAVE when done.

  • Page 62: Pendant Voice Command (Only For Model With Pendant)

    PENDANT VOICE COMMAND (ONLY FOR MODEL WITH PENDANT) ABOUT VOICE COMMAND By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders.

  • Page 63: Answering Machine Messages

    ANSWERING MACHINE MESSAGES Press VOICE and say “Review messages.” During the playback, press VOICE and say one of the following commands “What can I say?” - To hear a list of voice commands. “Skip message.” - To skip to the next message. “Repeat message.”...

  • Page 64: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • If there are backup batteries in the telephone base, make sure they are correctly installed. • Make sure you plug the battery connector securely into the cordless handset. Make sure you plug the telephone line cord securely and irmly into the •...
  • Page 65 dialing, or dial from another room with less background noise. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). • If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work.
  • Page 66 The pendant battery does not accept charge while in the pendant charger (pendant model only). • If the pendant is in the pendant charger and the pendant status light is not on, refer to The charge light is off on page 68. •...
  • Page 67 • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely. • Make sure the backup batteries are correctly installed if necessary. •...
  • Page 68 The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Reset the telephone base. Unplug the electrical power. Remove the handset battery. Wait for 15 seconds then plug the power cord back in, and reinstall the backup batteries.
  • Page 69 The answering machine does not answer after the correct number of rings. ANS ON should show on the • Make sure that the answering machine is on. cordless handset and light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored.
  • Page 70 Wait for the handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having dificulties using your Telstra 13450. • • if you need a replacement battery or mains power lead.

  • Page 71: General Information

    Disconnect telephone line from base when replacing back-up batteries. Please note Telstra accepts no responsibility for damage caused to your Telstra 13450 handset by using any other type of battery. Never dispose of batteries in a ire. There is a serious risk of explosion and/or •...

  • Page 72: Cleaning

    Your Telstra 13450 has a REN of 1.0. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone...

  • Page 73: Customer Service & Product Warranty

    If you are trying to access a Telstra Network Service and require assistance speciically related to the network service or would like to subscribe to the service, contact Telstra on 13 22 00 for residential or 13 20 00 for business. Voluntary Product Warranty...
  • Page 74 For your records Date of purchase: _______________________________ Place of purchase: _______________________________ Serial number: _______________________________ For Voluntary Product Warranty purposes proof of purchase is required so please keep your receipt. The beneits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded.
  • Page 75 FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR Version A EMAIL: TCPSUPPORT_AU@VTECH.COM 91-006723-010-100...

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