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Troubleshooting
Problem
The robot does not start
cleaning when I press the
start/stop button.
The robot does not
respond when I press one
of the buttons.
The warning indicator
flashes quickly. At the
same time, you receive a
push notification in the
app telling you more
about the issue.
4 Lift out the rechargeable battery and disconnect it.
5 Take the robot and the rechargeable battery to a collection point for
electrical and electronic waste.
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Possible cause
The rechargeable battery is
empty.
The robot is in deep sleep
mode.
The robot's rechargeable
battery is empty'.
One or both wheels are stuck. Remove the fluff, hair, thread or wire that
One or both side brushes are
stuck.
The top cover is not present
or is not closed properly.
The bumper is stuck.
Solution
Charge the rechargeable battery (see
chapter 'Preparing for use').
Press the start/stop button for one second
to reactivate the robot.When you press the
start/stop button briefly again, the robot
starts cleaning. If the rechargeable battery
is empty, the robot does not respond. In
that case, place the robot on the plugged-
in docking station.
Place the robot on the plugged-in docking
station. After a few seconds, the robot
beeps and the display lights up.
is caught around the wheel suspension.
Clean the side brushes (see 'Cleaning the
robot').
When the top cover is not present or is not
closed properly, the robot does not work.
Place the top cover on the robot properly.
Lift the robot so that its bumper comes
free. Place the robot at some distance
from the obstacle and press the start/stop
button briefly to make the robot resume
cleaning.
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