Chapter 4: Maintaining The Tricon System; Troubleshooting; Contact Information; By Phone - Neptune TRICON E Installation And Maintenance Manual

If you find that your TRICON
following guidelines to try to determine the source of the problem.

Troubleshooting

If the TRICON appears to be operating, but electronic flow indication does not agree with
mechanical register indication, try the troubleshooting steps in the following table.
Verify that the...
TRICON and register match the meter size and type.
Register turns smoothly when installed on the TRICON.
TRICON is wired and powered properly.
Compatibility and proper calibration of equipment to
which the TRICON is connected.

Contact Information

Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M. Central Standard Time, by telephone or email.

By Phone

To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
1 if you have a Technical Support Personal Identification Number (PIN).
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2 if you do not have a Technical Support PIN.
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3. Enter the six-digit PIN and press #.
4. Select one of the following options.
2 for Technical Support.
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3 for maintenance contracts or renewals.
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4 for Return Material Authorization (RMA) for Canadian Accounts.
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TRICON ® E/E2/E3 Installation and Maintenance Guide
Chapter 4: Maintaining the TRICON
®
system is not operating as expected when installed, use the
Table 12 – Troubleshooting the TRICON
Replace the TRICON or the register with the appropriate
type to match the meter.
Replace the register or have it repaired to correct
problems with excessive torque.
Correct the wiring or power problem.
Adjust and calibrate the equipment as required.
®
System
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If not, then...
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