Terms And Conditions - Whitehall BestCare WH3376-WSF Installation, Operation And Maintenance Manual

Instructions for Operation and Care of BestCare Ligature-Resistant Faucets

Terms and Conditions

Prices: Prices of the Company's Products are subject to change without notice. Quotations are
conditioned upon acceptance within 30 days unless otherwise stated and are subject to correction for
typographic or clerical errors. Sales order confirmation will be considered accepted by Buyer if objection is
not submitted in writing to Whitehall Customer Service within (1) one week of receipt. The sales order
confirmation is the governing document. All prices exclude sales, use, occupation, license, excise and
other taxes in respect to manufacture or delivery. Unless a proper exemption certificate is furnished to the
Company, all such taxes shall be paid by the Buyer to Company at the time of payment.
Term and Conditions of Payment: Terms of payment are Net 30 from date of invoice. Past due
accounts will be subject to a 2% per month service charge from the date of the invoice. If any proceedings
be instructed by or against Buyer under any bankruptcy or insolvency law, or if Buyer shall fail to make
timely payment on this or any other order, or if, in the Company's judgment, Buyers financial situation
justifies such action, the Company may, at its election, require payment in advance or cancel the order as
to any unshipped item and require payment of its reasonable cancellation charges. If Buyer delays
completion of manufacture, the Company may elect to require payment according to percentage of
completion. Equipment held for Buyer shall be at Buyer's risk and expense. In all cases, regardless of
partial payment, title to the Products shall remain in the Company until payment for the Products (including
any notes given therefore) has been made in full. Should legal action be necessary to enforce payment of
an unpaid invoice, the Buyer will assume full responsibility for any court costs and reasonable attorney
fees. All orders are subject to credit check and approval prior to shipment. Minimum invoice amount
$100.00.
Return Goods Authorization: No materials shall be returned without a Return Goods Authorization
(RGA) from Whitehall Customer Service. Returns must reference the RGA number and be shipped freight
prepaid or the shipment will not be accepted. Credit issued for the return will apply only to future shipments
and will be subject to a 35% handling charge. Any cost associated with restoring product to saleable
condition will be deducted from the credit and any outgoing freight charges paid by Whitehall. Non-stock
and custom fabrications are non-returnable. RGA credit will not be issued for less than $100.00 unless
material is proven defective.
Delivery: Shipments are F.O.B. Factory, Industry, California or other designated shipping point
determined by Whitehall. FFA (full freight allowed) may be earned on all shipments over $15,000.00
net; FFA applies to single shipments only. Any shipment or delivery dates quoted by the Company
are estimated. The Company shall be obligated to use reasonable efforts to meet such dates. The
Company will in no event be liable for any delays in delivery or failure to give notice of delay, or for
any other failure to perform hereunder due to causes beyond the reasonable control of the Company. Such
causes shall include, but not be limited to acts of God, the elements, acts or omissions of manufacturers or
suppliers of the Products or parts thereof, acts or omissions of Buyer or civil and military authorities, fires,
labor disputes or any other inability to obtain the Products, parts thereof, or necessary power, labor,
materials or supplies. The Company will be entitled to refuse to make, or to delay any shipments of the
Products if Buyer shall fail to pay when due any payment owed by it to the Company, whether under this or
any other contract between the Company and Buyer. Shipments are normally sent prepay or charge. A
surcharge of $8.00 handling will be added to each small parcel package shipment.
Claims and Shortages: F.O.B. factory shipments are the full responsibility of the Buyer. Losses or
damages must be reported to the carrier immediately. Whitehall will file freight claims on FFA orders if the
Buyer complies with the following within (5) five days of receipt of shipment; inspect shipment immediately,
have delivering carrier inspect shipment, file inspection report with carrier, and send a copy to Whitehall.
No claim for failure to receive shipment or shortage will be honored unless Whitehall is notified immediately
upon receipt of invoice or within five working days of receipt of shipment, whichever is sooner.
Specifications: Approved submittals must be provided to Whitehall in writing before an order will be
considered accepted. All products are subject to change without notice. Unless stated in the purchase
order, material will be furnished per the design in effect at the time the order is filled. Field dimensions must
be submitted in writing and are the full responsibility of the Buyer. Changes in specifications or
cancellations must be submitted in writing to Whitehall for review, the Buyer will be subject to charges
incurred due to the extent of the change or cancellation. Non-stock and custom fabrications are not
subject to cancellation.
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WHITEHALL MANUFACTURING • P .O. BOX 3527 • City of Industry, CA 91744-0527 U.S.A
Phone (800) 782-7706 • (626) 968-6681 • Fax (626) 855-4862 • Web: www.whitehallmfg.com