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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance's complete
model and serial numbers and the purchase date. (See page
2.)
This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Air conditioner
will not run
POSSIBLE
CAUSE
Unit is not plugged into a live
circuit.
A household fuse has blown a
circuit.
The local power has failed.
The unit is not turned on.
SOLUTION
Plug unit into a live circuit with proper
voltage.
Replace fuse or reset circuit breaker. A
circuit breaker has tripped.
Wait for power to be restored.
Select an ON/MODE setting using
either the remote control or the control
panel.
The Remote Control is not
working.
Replace the batteries in the Remote
Control. If this does not work, call for
service on your Remote Control.
The temperature is not set
Set the temperature to a setting cooler
correctly.
than the room temperature.
Unit blows
A time-delay fuse is not being
Replace fuse with a time-delay fuse of
household
fuses
used.
the correct capacity.
or trips circuit
breaker
An extension cord is being used.
Do not use an extension cord to run
your air conditioner.
Unit is not plugged into a
Plug unit into a separate circuit with the
separate circuit.
proper voltage.
The unit was just turned off and
After turning unit off, wait at least
on again.
three minutes before restarting it.
Unit turns on and
The air fitter is dirty.
Clean the air filter. (See page 14.)
off, or does
not
cool room
The coils (evaporator [inside]
Clean the coils. (See pages 15-l 6.)
and condenser [outside]) are
dirty.
There is excessive moisture or
heat in the room.
It will take longer for the unit to cool a
room when there is excess moisture
or heat (open cooking vessels,
shower etc.).
The fan speed setting is too low.
Press a higher fan speed on the remote
control or press the FAN SPEED pad on
the control panel.
The temperature is not set
Set the temperature to a setting cooler
correctly.
than the room temperature.
17
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