Technical Service; If Something Goes Wrong; Warranty Information; Returning Merchandise - Watlow Ramping and Profiling Microprocessor-Based Control SERIES 1500 User Manual

Technical Reference

Technical Service

If Something Goes Wrong

The Series designed for long life and durable service. If,
1500 is a
thing should go wrong, call Watlow
neer. We'll help you with the problem right on the phone.

Warranty Information

The Watlow Series 1500 is warranted to be free of defects in material and workman-
ship for
18 months after delivery to the first purchaser for use, providing that the unit
has not been misapplied.
Watlow cannot guarantee against failure, since Watlow has no control over use, and
sometimes misuse. Wat!ow's obligations hereunder, at Watlow's option, are limited
to replacement, repair, or refund of purchase
nation
prove to be defective within the warranty period specified. This warranty does
not apply to damage resulting from transportation, alteration, misuse or abuse.

Returning Merchandise

1.
Call Watlow Customer Service, 507/454-5300, for a Return Material Authorlzatlon
(RMA) number before returning any item for repair. We need this information:
Ship-to-address
.
Contact name
.
Ship via
l
Name and
phone number of person returning the material
l
Symptoms and/or special instructions
l
Prior approval and an RMA number, from the Customer Serivce Department, is
2.
needed when returning any unused product for credit. Make sure the RMA
number is on the outside
Freight Prepaid basis.
3. After we receive your return, we will examine it to determine the cause for your
action.
In cases of manufacturing defect, we will enter a repair order, replacement order
4.
for material.
or issue credit
returned stock controls and accessories.
5. If the unit is unrepairable, we will return it to you with a letter of explanation.
Repair costs will not exceed 5 0 percent of the original cost.
Technical Service, Appendix
at
507-454-5300, and ask for an application engi-
price,
on any parts which
Bill-to-address
l
Phone number
l
P.O. number
l
of the carton, and on all paperwork returned. Ship on a
20 percent restocking charge is applied for all
A
however, some-
upon exami-
WATLOW
Series 1500 User's Manual
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