Solving Software Problems - IBM 2196 User Manual

Solving software problems

Table 2: Software problems
If the problem is:
Clock loses time
Computer doesn't go into
standby or automatically
power off when the set
time has elapsed.
Note: If any of these problems continue after taking the actions listed, see "HelpWare
support and services" on page 2-1 for information on obtaining service.
Here's what to do:
The most common cause for the clock losing time is related
to application programs, not a hardware failure. If you
experience this problem, do the following:
1. From the Windows desktop, click on the IBM Update
Connector icon to obtain the latest software updates
for your computer.
2. If you have the Norton AntiVirus program installed,
click on the LiveUpdate icon to obtain the latest
version of the Norton AntiVirus program.
3. For assistance with updating application programs that
were not included with your personal computer,
contact the software manufacturer.
1. Make sure you don't touch the mouse or keyboard, and
don't start a program that involves using the hard disk,
such as File Manager or a Windows 98 screen saver.
These activities make the timer start over.
2. If the computer does not automatically turn off, make
sure the Power Management mode is enabled, then
check the set time parameter. For instructions on using
Setup, see "Entering Setup" on page 6-4.
3. Allow a few minutes more than the specified time.
Windows 98 periodically accesses the hard disk for
memory swapping and this activity resets the Standby
timer. Windows 98 might access the hard disk for a
short time after you last touched your computer.
4. Close any open communications programs. Programs
which are running may not allow the system to enter
standby.
Diagnosing and recovering from problems 10-13