Smarttech Smart 6000 Series Master Troubleshooting Manual page 4

M T
ASTER ROUBLESHOOTING
3.6. I have issues with Echo ......................................................................................................... 11
4. Touch and Inking .............................................................................................................. 12
4.1. I am getting a 'Limited Functionality' message .............................................................. 12
4.2. There is no ink/touch ............................................................................................................ 12
4.3. There is ink/touch but it is intermittent ............................................................................ 13
4.4. Finger works but pen doesn't ............................................................................................ 13
4.5. Touch does not work in one corner or other parts of the screen ............................. 14
4.6. The ink drops as I write ........................................................................................................ 14
4.7. When inking the colors are not showing correctly ....................................................... 15
4.8. The ink or touch is not accurate to the pen or finger ................................................... 15
4.9. Ink is lagging behind the pen or finger ............................................................................ 15
4.10. My letters are connecting together when I write ...................................................... 16
4.11. Touch not working properly in Multi Window (6075, 6065-V2, 8075, and 8065-
V2 Only) .............................................................................................................................................. 16
4.12. When touching the one display in a dual display configuration it controls the
wrong Display .................................................................................................................................... 16
4.13. Touch works but stops reacting isn't when I try to calibrate .................................. 16
4.14. Can't write in Microsoft Office Programs ..................................................................... 16
4.15. Toolbar is not opening when I pick up the pen ......................................................... 16
4.16. Toolbar opens when I don't hold a pen ....................................................................... 17
4.17. I'm getting unexpected or unwanted ink .................................................................... 17
5. Room Control and RS232 ................................................................................................18
5.1. No communication ................................................................................................................ 18
5.2. Communication established but commands not working ........................................... 18
5.3. Commands are working intermittently or are ignored ................................................. 18
6. Sleeping, Waking, Standby ............................................................................................. 20
6.1. The display turns off when it shouldn't ........................................................................... 20
6.2. The display turns on when it shouldn't ........................................................................... 20
6.3. Display not waking from being Touched ........................................................................ 20
6.4. Display not waking from Room Control connection .................................................... 20
6.5. Display not waking when the PC is manipulated (Started up, keyboard/mouse
used) 21
6.6. Display not waking from a Power Button press ............................................................. 21
6.7. Display not waking when someone walks into the Room ........................................... 21
6.8. Display not waking up on the expected input ............................................................... 21
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UIDE FOR
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NTERACTIVE LAT ANELS