Sleeping, Waking, Standby; The Display Turns Off When It Shouldn't; The Display Turns On When It Shouldn't; Display Not Waking From Being Touched - Smarttech Smart 6000 Series Master Troubleshooting Manual

M T
ASTER ROUBLESHOOTING

6. Sleeping, Waking, Standby

Please refer to the Power States explanation guide for more information about how the Power
States of the display work. It can be found here:
Understanding the Sleep/Awake/Standby Power States of G5 Displays:
6.1. The d 6.1. 6.1. 6.1.

The display turns off when it shouldn't

The d The d isplay turns off when it shouldn't isplay turns off when it shouldn't isplay turns off when it shouldn't
6.1.1. Check that all cable connections are fully engaged
6.1.2. Look for something blocking the proximity sensors. On G4 panels they are in the
side bezels, near the top. On the G5 displays they are on the bottom bezel, right
hand corner
6.1.3. If you have recently updated your Scaler firmware on G5 ensure you set the
model correctly, this is found in the factory menu. Refer to your Scaler instruction
set.
6.1.4. Test the proximity sensors by using the proximity visualization diagnostic tool in
SMART Product Drivers
6.2.

6.2. The display turns on when it shouldn't

6.2. 6.2. The display turns on when it shouldn't The display turns on when it shouldn't The display turns on when it shouldn't
6.2.1. Check that the Proximity Re-enable timer is set long enough to allow you to exit
the room. This is found in the On Screen Display menu. It can also be disabled in
the menu.
6.2.2. If you have any lights, or forced air ductwork directly over or underneath the
panel it could cause issues
6.2.3. If your room has glass walls it may be affected by people outside of the room
6.2.4. The proximity detection can extend up to 5m from the display, ensure your
distance expectations are set accordingly
6.2.5. Other sources of IR can trigger things, things like Plasma Displays, some IR
based audio systems, and alarm systems can all be suspect but are not limited too

6.3. Display not waking from being Touched

6.3. 6.3. 6.3. Display not waking from being Touched Display not waking from being Touched Display not waking from being Touched
6.3.1. Make sure that your press is longer than a second, and that you make good, full
contact with your finger
6.3.2. If you are using a G5 display with a Scaler Firmware version earlier than 1.1.0.6
you will not have Wake on Touch functionality. This is found in the On Screen
Display under 'About'
6.3.3. If you have a bright light falling on the panel it may just not see the touch at all,
and it's suggestable to move to a different location or restrain the light source
6.4.

6.4. Display not waking from Room Control connection

6.4. 6.4. Display not waking from Room Control connection Display not waking from Room Control connection Display not waking from Room Control connection
6.4.1. Ensure the 'On' command is being sent, otherwise please refer to section 5
Room Control troubleshooting section
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