I See Lines Or Snow On My Screen; I Have Dead Or Stuck Pixels; I Have Bright Spots On My Screen; My Image Is Not Clear, There Are Lines, Double Images, Or Other Distortions - Smarttech Smart 6000 Series Master Troubleshooting Manual

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ASTER ROUBLESHOOTING
2.3.6. If using an AM30/OPS or other OPS, rocker off the panel, reseat the OPS, and
try turning the panel on again

2.4. I see lines or snow on my screen

2.4. I see lines or snow on my screen
2.4. 2.4. I see lines or snow on my screen I see lines or snow on my screen
2.4.1. If your Video cable is not directly connected, remove any intermediary devices in
line and connect directly from the panel to your source device
2.4.2. If you are using cables longer than 20 feet, try a shorter cable
2.4.3. Confirm the cable and source work by trying them into a different display
2.4.4. Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide
2.4.5. Try giving the cable a slight 'wiggle' at both the source and the panel to
determine if you have a bad connection. Should you find you have a bad
connection, try a second cable before assuming the panel is the issue
2.4.6. If using an AM30/OPS or other OPS, rocker off the panel, reseat the OPS, and
try turning the panel on again
2.5.

2.5. I have dead or stuck pixels

2.5. 2.5. I have dead or stuck pixels I have dead or stuck pixels I have dead or stuck pixels
2.5.1. Please refer to the following knowledge base article for more information on your
display
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2.6.

2.6. I have bright spots on my screen

2.6. 2.6. I have bright spots on my screen I have bright spots on my screen I have bright spots on my screen
2.6.1. This can be indicative of an issue with your LCD specifically, and SMART will
require pictures be provided in order to issue a replacement. Please take several
detailed pictures and contact SMART Support.

2.7. My image is not clear, there are lines, double images, or other distortions

2.7. 2.7. 2.7. My image is not clear, there are lines, double images, or other distortions My image is not clear, there are lines, double images, or other distortions My image is not clear, there are lines, double images, or other distortions
2.7.1. If your Video cable is not directly connected, remove any intermediary devices in
line and connect directly from the panel to your source device
2.7.2. If you are using cables longer than 20 feet, try a shorter cable
2.7.3. Confirm the cable and source work by trying them into a different display
2.7.4. Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide
2.7.5. Try giving the cable a slight 'wiggle' at both the source and the panel to
determine if you have a bad connection. Should you find you have a bad
connection, try a second cable before assuming the panel is the issue

2.8. The colors on my display are not correct

2.8. The colors on my display are not correct
2.8. 2.8. The colors on my display are not correct The colors on my display are not correct
2.8.1. Note that you will have a difference in any two displays that are side by side,
some less subtle than others. This is due to differences in component tolerances
and is not reserved to SMART products. Try using the On Screen Display settings
to adjust the picture first
2.8.2. In your On Screen Display, navigate to the Setup menu and perform a factory
reset. If this is a Skype for Business system, you will need to do a Lync Room
reset after this.
6 smarttech.com/kb/171103
G
UIDE FOR
G3/G4 Link - smarttech.com/kb/14850
G5 Link - smarttech.com/kb/171104
6000/8000 G3/G4/G5 I F P
NTERACTIVE LAT ANELS