M
T
ASTER
ROUBLESHOOTING
4.15.3. If you are blocking the black plastic Pen cone on the tip of the pen you may not
get the toolbar
4.16.
4.16.
Toolbar opens when I don't hold a pen
Toolbar opens when I don't hold a pen
4.16.
4.16.
Toolbar opens when I don't hold a pen
Toolbar opens when I don't hold a pen
4.16.1. Because these are IR based cameras, they can be subject to interference from
other IR sources. This includes the pens being sensed incorrectly. Remove any
potential IR sources from the room, or move the panel to a different space to
verify
4.16.2. If you have two or more panels on the same wall or close to each other on a
perpendicular wall it is possible that they are interfering with each other. The
panels should be angled and offset in such a fashion as to not remain in each
other's line of sight
4.16.3. If you have a highly polished floor, glass walls, or other potential reflective
surfaces close to the IFP, it may cause unwanted triggering of the toolbar
4.17.
4.17.
4.17.
4.17.
I'm getting unexpected or unwanted ink
I'm getting unexpected or unwanted ink
I'm getting unexpected or unwanted ink
I'm getting unexpected or unwanted ink
4.17.1. Make sure your sleeve cuff or other clothing is not contacting the board as you
write
4.17.2. Watch for dragging your pinky finger as you write
4.17.3. Make sure there are no strong light sources directly over the display
4.17.4. Look for any external Infrared sources that could be contacting the board,
including but not limited to plasma displays, IR audio systems, direct sunlight,
laser pointers/IR remote controls, etc...
17 smarttech.com/kb/171103
G
6000/8000 G3/G4/G5 I
UIDE FOR
F
P
NTERACTIVE
LAT
ANELS
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