VTech t2351 User Manual page 38

Troubleshooting
Problem Suggestion
• Press the CHAN button while on a call until the interference has been eliminated
My calls fade or cut in
and out while I'm using • Other electronic products can cause interference with your cordless phone Try installing your
my handset phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static on
your phone while the microwave is running Do not install this phone in the same outlet or near
the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will get better reception not installed in a
low area
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company (charges may apply )
My caller ID isn't • Caller ID is a subscription service You must subscribe to this service for this feature to work on
working your phone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller's telephone companies must use caller ID compatible equipment
My answering • Make sure system is turned ON (the Answer ON/OFF LED is illuminated )
machine is not • Make sure the announce only feature is set to OFF
recording messages
I cannot hear recorded Using the base volume control, raise the volume to a comfortable listening level
messages
3 ADDITIONAL INFO www.vtechphones.com