VTech t2351 User Manual page 37

Troubleshooting
Problem Suggestion
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
using my phone still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
My handset does not • Make sure you have the ringer activated Refer to the section(s) on ringer selection in this user's
ring when I receive a manual
call • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in
• You may be too far from the base unit
• Charge the battery in the handset for at least 16 hours For optimum daily performance, return
the handset to its base when not in use
• You may have too many extension phones on your telephone line to allow all of them to ring Try
unplugging some of the other phones
• The layout of your home or office might be limiting the operating range. Try moving the base to
another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local service
Contact your local telephone company (charges may apply )
• Test a working phone at the phone jack If another phone has the same problem, the problem is
the phone jack Contact your local telephone company (charges may apply )
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
• Your line cord might be malfunctioning Try installing a new line cord
www.vtechphones.com ADDITIONAL INFO 3