VTech ia5865 User Manual page 49

Troubleshooting
Problem
The answering system
does not answer after
the correct number of
rings
The announcement
message is not clear
The answering system
does not record
message
The messages on the
answering system are
incomplete
46
Suggestion
• Make sure the answering system is on When the answering system is on, the red light on the
ANSWER ON/OFF key should be lit
• If Toll Saver is activated, the number of rings changes to two when there are new messages
waiting (see page 31)
• If the memory is full or if the answering system is off, the system will answer after ten rings
• In some cases, the answering system may be affected by the ringing system used by the local
telephone company
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base
• Make sure there is no background noise (television, music, traffic, etc.) when recording.
• Make sure the answering system is on
• If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes
• If the caller pauses for more than seven seconds, the system stops recording and disconnects
the call
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call
• If the caller's voice is very soft, the system may stop recording and disconnect the call
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