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T
88
ROUBLESHOOTING
T
ROUBLESHOOTING
The imagePRESS Server is a server for copiers, and is generally part of a configuration that
has connectivity to the copier and workstations or computers. Problems may occur in one of
three areas:
• Inside the imagePRESS Server
• In the interface between the imagePRESS Server and the copier
• In the interface between the imagePRESS Server and the workstations or computers to
which it is connected
This chapter identifies the source of common problems that may occur with the imagePRESS
Server and suggests ways of correcting them. This chapter does not attempt to provide
troubleshooting information for attached computers such as Windows or Mac OS computers,
copieres, or extensive networks. Refer problems in these areas to the appropriate service
departments and network administrators.
If network administrators need to troubleshoot job errors that occur with Command
WorkStation, refer them to Configuration and Setup for more information, including how to
use the Job Error Report feature to collect error information to send to EFI Technical
Support.
When performing the service procedures described in this chapter, follow the precautions
listed in
page
10.
Preliminary on-site checkout
Most problems with the imagePRESS Server are caused by loose board or cable connections.
This section describes the quick checks that you can do to locate and fix obvious problems.
It describes how to eliminate any problems with external connections to the back of the
imagePRESS Server, and then addresses checking internal board and cable connections.
Check external and internal connections before replacing any components.
Verify that the network is functioning, no unauthorized software or hardware is
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:
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installed on the imagePRESS Server, and no problems have occurred with a particular print
job or application. The on-site administrator can help you verify these issues.
For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.
To troubleshoot problems that present specific symptoms, see
"imagePRESS Server error
messages and condition" on page
95. Locate symptoms listed in the table to help you
determine possible causes and steps to remedy them.
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