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Canon imagePRESS Server F200 Installation And Service Manual

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Canon imagePRESS Server F200
Installation and Service Guide
Replacement parts and specifications
are subject to change. For a current
parts list,
contact your authorized service/
support center.
A guide for service technicians
45127865
08 May 2014

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Summary of Contents for Canon imagePRESS Server F200

  • Page 1 Canon imagePRESS Server F200 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/ support center. 45127865 08 May 2014...
  • Page 2 © 2014 Electronics For Imaging This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    ONTENTS ONTENTS ONTENTS NTRODUCTION Document conventions About the imagePRESS Server How the imagePRESS Server operates Preparing for hardware installation or service procedures Precautions Creating an electrostatic discharge (ESD) safe environment Tools you will need NSTALLING ARDWARE Installation sequence Checking the customer site Copier readiness Setting customer expectations Unpacking the imagePRESS Server...
  • Page 4 ONTENTS PRESS S SING THE IMAGE ERVER Using the imagePRESS Server control panel Buttons Activity light imagePRESS Server Functions menu Network status LEDs Starting, shutting down, restarting, and rebooting EPLACING PARTS Overview imagePRESS Server overview diagrams Accessing internal components Shutting down the system Opening the imagePRESS Server Removing and replacing boards Copier interface board...
  • Page 5 ONTENTS DVD drive Restoring and verifying functionality after service YSTEM OFTWARE NSTALLATION Before installing system software Using the Fiery System Installer Back up with Fiery System Installer Restore with Fiery System Installer Restore with bootable media Platform Utilities Changing the factory default language Installing system software System updates About backing up and restoring the imagePRESS Server and the system configuration...
  • Page 6 ONTENTS Networking and connectivity Safety and emissions compliance Safety approvals EMI/EMC approvals NDEX...
  • Page 7 IST OF IGURES IST OF IST OF IGURES IGURES Space requirement for the imagePRESS Server IGURE Straight-through and Ethernet crossover cables IGURE imagePRESS Server control panel IGURE Front and connector panel IGURE Internal side view IGURE Exploded view of components IGURE Power and data cable connections IGURE...
  • Page 8 IST OF IGURES Removing/replacing the hard disk drive bracket IGURE Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE component sled with switch bank assembly IGURE Removing/replacing the component sled from the chassis IGURE Removing/replacing the switch bank assembly IGURE Removing/replacing the DVD drive IGURE...

  • Page 9: Introduction

    NTRODUCTION NTRODUCTION This document includes information about servicing the imagePRESS Server. In this document, the Canon imagePRESS Server F200 is referred to as “the imagePRESS Server.” Document conventions The NOTE format highlights important messages and additional information. The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or injury.

  • Page 10: How The Imagepress Server Operates

    NTRODUCTION How the imagePRESS Server operates The imagePRESS Server enables the customer to use the copier as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the imagePRESS Server from networked Windows computers, Mac OS computers, and UNIX workstations running TCP/IP.
  • Page 11 NTRODUCTION • When connecting or disconnecting the power cord: – Only use the power cord that shipped with the imagePRESS Server or an appropriate replacement power cord available from an authorized provider. – Always disconnect the power cord from the imagePRESS Server connector panel before opening the unit and servicing internal components.

  • Page 12: Creating An Electrostatic Discharge (Esd) Safe Environment

    NTRODUCTION • Unless you are the network administrator, never assign an IP address in imagePRESS Server Network Setup. In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP environment, enter only the IP address that has been assigned by the network administrator. Only the network administrator should assign an IP address to a network device.

  • Page 13: Tools You Will Need

    NTRODUCTION Tools you will need To install or service the imagePRESS Server, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver • #0, #1, and #2 Phillips head screwdrivers • Needlenose pliers •...

  • Page 14: Installing Hardware

    NSTALLING ARDWARE NSTALLING ARDWARE Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage. The following procedure should take place: • Preparing for hardware installation or service procedures (see page •...

  • Page 15: Checking The Customer Site

    NSTALLING ARDWARE 4 Connect the interface cables (see page 19). • Copier interface cable • Network cable (upper RJ-45) • Ethernet crossover cable (lower RJ-45) 5 (Optional) If the imagePRESS Server requires a static IP address (for example, in a non-DHCP network environment), work with the network administrator to configure it (see page 20).

  • Page 16: Setting Customer Expectations

    NSTALLING ARDWARE Power • Is a dedicated, grounded electrical outlet for the imagePRESS Server available near the copier? Locate the grounded electrical outlet that will supply power to the imagePRESS Server. Do not run the imagePRESS Server and the copier on the same circuit. If the customer has provided one, use a surge suppressor for the imagePRESS Server.

  • Page 17: Unpacking The Imagepress Server

    NSTALLING ARDWARE Unpacking the imagePRESS Server The imagePRESS Server is assembled and shipped from the factory with all necessary cables (except the network cable) and documentation. • Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the system.

  • Page 18: Connecting The Imagepress Server

    NSTALLING ARDWARE Connecting the imagePRESS Server You are now ready to make the following connections: • Monitor, keyboard, and mouse • Power cable connection • Network cable connection • Copier interface cable connection • Ethernet crossover cable connection For more information on connecting cables, see page Connecting the monitor, keyboard, mouse, and power Before using the imagePRESS Server, connect the monitor, keyboard, mouse, and power to...

  • Page 19: Connecting To The Copier And The Network

    NSTALLING ARDWARE Connecting to the copier and the network Connect the imagePRESS Server to the copier and the network to enable print and network connectivity. O CONNECT TO THE COPIER 1 Make sure that the imagePRESS Server and the copier are powered off. 2 Connect one end of the copier interface cable to the imagePRESS Server.

  • Page 20: Configuring A Static Ip Address For The Imagepress Server

    NSTALLING ARDWARE 3 Connect the network cable to the upper RJ-45 network port on the back of the imagePRESS Server. The imagePRESS Server provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 21: Completing Installation And Starting Up

    NSTALLING ARDWARE Completing installation and starting up To finish the installation of the imagePRESS Server at the customer site, make sure to do the following: 1 Make sure that the copier is powered on. 2 Power on the imagePRESS Server (see page 25).

  • Page 22: Using The Image Press Server

    PRESS S SING THE IMAGE ERVER PRESS S SING THE IMAGE ERVER The following user interfaces are available for the imagePRESS Server: • The control panel on the front of the imagePRESS Server. • The copier touch panel. • The Fiery Advanced Controller Interface. Using the imagePRESS Server control panel The control panel on the front of the imagePRESS Server allows you to do the following: •...

  • Page 23: Buttons

    PRESS S SING THE IMAGE ERVER Buttons Line selection Use the four line selection buttons on the right side of the control panel to buttons select the command displayed on the corresponding line of the LCD display. Up and Down Use to scroll to different screens in multi-screen lists or prompts.

  • Page 24: Imagepress Server Functions Menu

    PRESS S SING THE IMAGE ERVER imagePRESS Server Functions menu The following options are available from the imagePRESS Server Functions menu: • Allows you to transfer any options stored in the hard disk drive of the MB Replacement: imagePRESS Server into a new motherboard. The MB Replacement option appears only when you insert the motherboard replacement dongle into a USB port.

  • Page 25: Starting, Shutting Down, Restarting, And Rebooting

    PRESS S SING THE IMAGE ERVER Starting, shutting down, restarting, and rebooting The customer will generally leave the imagePRESS Server on all of the time. Remember that when the imagePRESS Server is powered off, network access to the copier is interrupted. Power off the imagePRESS Server when you need to service it and before you remove or attach any cables to it.
  • Page 26 PRESS S SING THE IMAGE ERVER PRESS S O SHUT DOWN RESTART OR REBOOT FROM THE IMAGE ERVER CONTROL PANEL Notify the network administrator before you remove the imagePRESS Server from the network. 1 Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs. If Printing appears on the control panel, the imagePRESS Server is processing.
  • Page 27 PRESS S SING THE IMAGE ERVER O RESTART FROM THE COPIER TOUCH PANEL Notify the site administrator before you remove the imagePRESS Server from the network. 1 Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs. If Printing appears on the control panel, the imagePRESS Server is processing.

  • Page 28: Replacing Parts

    EPLACING PARTS EPLACING PARTS Generally, the imagePRESS Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 29: Imagepress Server Overview Diagrams

    EPLACING PARTS imagePRESS Server overview diagrams 1 Control panel 2 DVD drive 3 Eject button 4 Power button 5 Reset button Use the reset button only if the system is unresponsive to keyboard or mouse actions. 6 USB port 7 USB port 8 Power connector 9 Power switch |: Power On...

  • Page 30: Figure 5: Internal Side View

    EPLACING PARTS 1 Power supply 2 Motherboard 3 Network port 4 Monitor (VGA) port 5 USB ports and Ethernet crossover port 6 USB ports 7 Copier interface board 8 CPU cooling assembly 9 DIMM slots 10 DVD drive 11 Removable drive 12 Hard disk drive in bracket 13 Front fan Internal side view...

  • Page 31: Figure 6: Exploded View Of Components

    EPLACING PARTS 1 Top panel plug 9 UIB cable 17 DIMMs 2 Top panel 10 Hard disk drive bracket 18 Battery 3 User interface board (UIB) 11 Hard disk drive 19 CPU 4 Component sled 12 Side panel (left) 20 Motherboard 5 Switch bank assembly 13 Hard disk drive data cables 21 Fan...

  • Page 32: Figure 7: Power And Data Cable Connections

    EPLACING PARTS Power supply, DIMMs, and See the connection label attached inside the chassis. copier interface are not shown. Cable key From 1. Power supply cable Power supply a. Motherboard power connector (ATX24P_1) b. CPU power connector (J24) c. DVD drive power connector (combined with data) d.

  • Page 33: Accessing Internal Components

    EPLACING PARTS Accessing internal components Shut down and open the imagePRESS Server when you need to inspect or service internal components. For more information on how to shut down the imagePRESS Server, see page Shutting down the system You can shut down the imagePRESS Server from the imagePRESS Server control panel. When shutting down the imagePRESS Server, do the following: •...
  • Page 34 EPLACING PARTS PRESS S O SHUT DOWN FROM THE IMAGE ERVER CONTROL PANEL Notify the network administrator before you remove the imagePRESS Server from the network. 1 Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs. If Printing appears on the copier touch panel, the imagePRESS Server is processing.

  • Page 35: Opening The Imagepress Server

    EPLACING PARTS Opening the imagePRESS Server To service internal components, open the imagePRESS Server as described in the following procedure. • Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le VERTISSEMENT poids du système.

  • Page 36: Figure 8: Removing/Replacing The Side Panels

    EPLACING PARTS O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1 Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 37: Figure 9: Removing/Replacing The Front Panel

    EPLACING PARTS O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1 Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 38: Figure 10: Removing/Replacing The Top Panel

    EPLACING PARTS O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1 Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
  • Page 39 EPLACING PARTS 5 To replace the top panel, route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector USB_A. 6 Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.

  • Page 40: Removing And Replacing Boards

    EPLACING PARTS Removing and replacing boards This section includes procedures for removing and replacing the following boards: • Copier interface board • User interface board • Motherboard The imagePRESS Server is shipped from the factory with a standard board configuration. If optional components have been installed, see the documentation that accompanies the particular option kit.

  • Page 41: User Interface Board Assembly

    EPLACING PARTS 5 Place the copier interface board in an antistatic bag. O REPLACE THE COPIER INTERFACE BOARD 1 Seat the copier interface board in the mother connector, and then secure it to the chassis with the board mounting bracket screw that you removed earlier. The copier interface board edge connector is keyed to fit in the motherboard connector only when properly oriented.

  • Page 42: Figure 12: Diagram Of The User Interface Board (Front And Back)

    EPLACING PARTS The UIB cable is routed from a connector on the back of the user interface board to connector USB_A on the motherboard (see Figure on page 48). Activity lights (LEDs) Up button pad Menu button pad Line selection button pads Down button pad Display window...

  • Page 43: Figure 13: Removing/Replacing The User Interface Board

    EPLACING PARTS O REMOVE THE USER INTERFACE BOARD 1 Shut down and open the imagePRESS Server (see page 33). To access the UIB, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 44: Figure 14: Removing/Replacing The Uib Buttons

    EPLACING PARTS O REPLACE THE USER INTERFACE BOARD 1 If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the new UIB. The UIB buttons attach directly to the front of the UIB and extend through channels in the top panel.

  • Page 45: Motherboard

    EPLACING PARTS Motherboard If you are removing the motherboard in order to replace it with a new motherboard, review the troubleshooting and motherboard cautions on page The CPU mounted on the motherboard controls the image data transferred to and from the copier interface.

  • Page 46: Motherboard Replacement Overview

    EPLACING PARTS Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Each page reference includes more information for each task. page 68 Replace the hard disk drive. page 84 Reinstall system software. Yes. Problem solved? Reassemble system and verify functionality. page 68 Reinstall old hard disk drive.

  • Page 47: Removing The Motherboard

    EPLACING PARTS Removing the motherboard The motherboard attaches to the side of the chassis, below the power supply. Before you remove the motherboard, you must remove the following: • The left panel • All boards installed on the motherboard • All cables connected to the motherboard (including the motherboard power cable, CPU power cable, front panel fan cable, hard disk drive data cable, DVD drive power and data combination cable, power button cable, reset button cable, speaker cable, front panel USB port cables, and UIB cable)

  • Page 48: Figure 15: Motherboard

    EPLACING PARTS 1 Network port 2 Monitor (VGA) port 3 Ethernet crossover port/USB ports (x2) 4 USB ports (x2) 5 CPU power (J24) 6 Motherboard power (ATX24P_1) 7 CPU, heatsink, CPU fan 8 Battery (BT2) 9 Copier interface board (PCI-E X16) 10 DIMM 2 11 DIMM 1 12 DIMM 4...
  • Page 49 EPLACING PARTS O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 Shut down and open the imagePRESS Server (see pages and 35). To access the motherboard, you must remove the left side panel. 2 Remove all boards installed in slots on the motherboard. Note the location of the slot where each board resides so that you can reinstall the board in the same slot later.
  • Page 50 EPLACING PARTS O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1 Remove the hard disk drive bracket, with hard disk drive attached (see page 69).

  • Page 51: Replacing The Motherboard

    EPLACING PARTS Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation. Troubleshooting cautions •...
  • Page 52 EPLACING PARTS Motherboard cautions If you have exhausted all other troubleshooting remedies and determined that you need to install a new motherboard, be sure to observe the following cautions: • Do not transfer the BIOS chip from the old motherboard onto the new motherboard. BIOS chips are not interchangeable.
  • Page 53 EPLACING PARTS O REPLACE THE MOTHERBOARD 1 If you are installing a new motherboard, do the following: • Unpack the new motherboard. • Open the load plate covering the CPU socket (see page 60) and remove the protective plastic cover on the CPU socket on the new motherboard. Later, you will transfer the protective plastic cover to the CPU socket of the old motherboard to protect the circuitry.
  • Page 54 EPLACING PARTS O REPLACE BOARDS CABLES AND COMPONENTS 1 Replace the hard disk drive bracket, with hard disk drive attached (see page 71). You removed the hard disk drive bracket to provide clearance for removing the motherboard. 2 Replace the following cables (see page 48 for the connector locations).

  • Page 55: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    EPLACING PARTS Verifying new motherboard installation, and transferring options and BIOS information After you install a new motherboard and reassemble the system, do the following: • Verify all functionality by using the motherboard replacement dongle to enter Service Mode. (Service Mode is not indicated on the monitor or LCD, but is entered once you power on with a new motherboard installed and the motherboard replacement dongle installed on a USB port.) Service Mode is a temporary state that allows you to make sure that the motherboard...
  • Page 56 EPLACING PARTS 3 Remove all USB devices (except for the keyboard and mouse) that may be currently connected to any other USB port. Reconnect other dongles and USB devices only after you verify that the imagePRESS Server starts up successfully in Service Mode. 4 Power on the imagePRESS Server and allow it to boot without interruption.

  • Page 57: Replacing Parts On The Motherboard

    EPLACING PARTS 4 On the imagePRESS Server control panel, select MB Replacement. The control panel displays “Reading dongle...”, then displays the number of licenses left to apply to the transfer. 5 Select Yes to confirm the license transfer. The control panel displays “Applying” to indicate the transfer of options and the backup BIOS from the hard disk drive to the BIOS chip on the replacement motherboard.

  • Page 58: Cpu

    EPLACING PARTS 6 Reassemble the imagePRESS Server and verify its functionality (see page 78). The CPU is installed in a socket on the motherboard. Before you remove the CPU from its socket, remove the motherboard from the chassis (see page 47), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the imagePRESS Server (see...
  • Page 59 EPLACING PARTS If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover on the CPU socket. Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry.

  • Page 60: Figure 17: Removing/Replacing The Cpu

    EPLACING PARTS O REMOVE AND REPLACE THE 1 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2 Open the load plate. 3 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.
  • Page 61 EPLACING PARTS O REPLACE THE COOLING ASSEMBLY Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink. When installing the thermal compound square, make sure to remove the plastic backing on both sides of the square.

  • Page 62: Battery

    EPLACING PARTS Battery The battery on the motherboard is located at BT2. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CR2032 or equivalent). There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer.

  • Page 63: Jumpers

    EPLACING PARTS 4 Wait two minutes to allow the motherboard electrical components to fully discharge. 5 To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces front. 6 Press the battery down into the socket until it snaps into place. Make sure that the battery is securely installed in the socket.

  • Page 64: Fan

    EPLACING PARTS A fan mounted inside the imagePRESS Server chassis draws air into the imagePRESS Server to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the imagePRESS Server. If you do not hear the fan, there may be a faulty power connection.

  • Page 65: Power Supply

    EPLACING PARTS Power supply For more information on the power supply, see “Specifications” on page 104. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty. O REMOVE THE POWER SUPPLY 1 Shut down, and then open the imagePRESS Server (see pages and 35).

  • Page 66: Figure 20: Removing/Replacing The Power Supply

    EPLACING PARTS Screw Power supply cables Power supply Chassis support beam Connector panel Screw (1 of 4) Removing/replacing the power supply IGURE...
  • Page 67 EPLACING PARTS O REPLACE THE POWER SUPPLY 1 Support the power supply inside the chassis and align the mounting holes. 2 Attach the power supply to the chassis with the five screws that you removed earlier (see Figure 20 on page 66).

  • Page 68: Hard Disk Drive

    EPLACING PARTS Hard disk drive The factory-installed hard disk drive is formatted and loaded with system software, network drivers, and printer fonts. The hard disk drive is also used to store spooled print jobs. Available space on the hard disk drive is displayed in Command WorkStation. If you replace the hard disk drive with a new one, you must install system software as described on page...

  • Page 69: Figure 21: Removing/Replacing The Hard Disk Drive Bracket

    EPLACING PARTS • A compatible version of the user software for the networked computers that will print to the imagePRESS Server. O REMOVE THE HARD DISK DRIVE 1 If you are removing the hard disk drive in order to install a new drive, give the site administrator the opportunity to print the Job Log and save any custom simulations.

  • Page 70: Figure 22: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    EPLACING PARTS 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Screw (1 of 4) Hard disk drive Hard disk drive bracket Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE 8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.
  • Page 71 EPLACING PARTS O REPLACE THE HARD DISK DRIVE Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the imagePRESS Server needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 55).

  • Page 72: Switch Bank Assembly

    EPLACING PARTS Switch bank assembly The switch bank assembly attaches to the component sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page Guide latch...

  • Page 73: Figure 24: Removing/Replacing The Component Sled From The Chassis

    EPLACING PARTS O REMOVE THE SWITCH BANK ASSEMBLY 1 Shut down, and then open the imagePRESS Server (see pages and 35). To remove the switch bank assembly, you must remove the left, right, and front panels. 2 Disconnect the following cables: •...

  • Page 74: Figure 25: Removing/Replacing The Switch Bank Assembly

    EPLACING PARTS 6 Remove the switch bank assembly from the component sled. • Remove the three screws that attach the switch bank assembly to the component sled. • Pull the switch bank assembly straight out of the component sled. Component sled Switch bank assembly Screw (1 of 3) Removing/replacing the switch bank assembly...
  • Page 75 EPLACING PARTS O REPLACE THE SWITCH BANK ASSEMBLY 1 If it is not already attached, attach the DVD drive to the switch bank assembly (see page 77). 2 Install the switch bank assembly in the component sled (see Figure 25). If you are replacing the switch bank assembly with a new one, discard the cable extensions that may be provided with the new switch bank assembly.

  • Page 76: Dvd Drive

    EPLACING PARTS DVD drive The DVD drive is attached to the switch bank assembly. The DVD drive is used to install system software onto the hard disk drive and archive data onto writable media. O REMOVE THE DRIVE 1 Shut down, and then open the imagePRESS Server (see pages and 35).

  • Page 77: Figure 26: Removing/Replacing The Dvd Drive

    EPLACING PARTS 5 Remove the DVD drive from the switch bank assembly. DVD drive Some switch bank assemblies have a metal post in this location that is used in place of the screw. Screw (1 of 4) Switch bank assembly Removing/replacing the DVD drive IGURE O REPLACE THE...

  • Page 78: Restoring And Verifying Functionality After Service

    EPLACING PARTS Restoring and verifying functionality after service Before you leave the customer site, make sure that you complete the following steps. If you cannot complete a step, determine the reason and correct the problem before continuing. For more information, see Troubleshooting page PRESS S...

  • Page 79: System Software Installation

    YSTEM OFTWARE NSTALLATION YSTEM OFTWARE NSTALLATION The imagePRESS Server ships with pre-installed system software on the hard disk drive. If you must reinstall system software when servicing the imagePRESS Server, use the latest System Software and User Software DVDs. Before installing system software Consider the following settings and features before you install system software.
  • Page 80 YSTEM OFTWARE NSTALLATION • All fonts on the hard disk drive are deleted when you install system Fonts: software. Resident fonts are reinstalled when you reinstall system software. Any customer- supplied fonts must be reinstalled by the network administrator using Command WorkStation.

  • Page 81: Using The Fiery System Installer

    YSTEM OFTWARE NSTALLATION Using the Fiery System Installer You can create the system backup or restore from the backup using the Fiery System Installer provided with the System Software 1 DVD. It is recommended to create the system backups periodically. You can perform following tasks from the Fiery System Installer;...

  • Page 82: Restore With Fiery System Installer

    YSTEM OFTWARE NSTALLATION • Specify the name of the backup file. The Fiery System Installer creates a folder with the name containing the file name and a time stamp to help you distinguish the bakcup images. The default file name is the server name. The installer automatically generates the time stamp.

  • Page 83: Restore With Bootable Media

    YSTEM OFTWARE NSTALLATION 5 When a message appears indicating that all the data will be erased, click Continue to proceed the restore. Restore with bootable media Use the following procedure when you restore the system without using the System Software 1 DVD, or when the imagePRESS Server does not boot from the built-in HDD.

  • Page 84: Changing The Factory Default Language

    YSTEM OFTWARE NSTALLATION • Perform advanced backup management operations Allows the Administrator to: – Load backup settings from a USB drive to apply to system backup images. – Save or restore backup history files. – Search for backup images created on a replaced system to be applied to the current one. •...
  • Page 85 YSTEM OFTWARE NSTALLATION For more information, see Configuration and Setup, which is part of the user documentation set. 2 If you have not done so already, allow the network administrator the opportunity to print the Job Log and save any custom simulation and output profiles. Also, print the following (if possible): •...
  • Page 86 YSTEM OFTWARE NSTALLATION If the message “Check power and cable” displays on the monitor, verify that the copier interface cable is connected correctly to the copier and the imagePRESS Server, and that the copier is on. 12 If a monitor, mouse, and keyboard are present: The Log On to Windows dialog box appears on the monitor under the Administrator account.

  • Page 87: System Updates

    YSTEM OFTWARE NSTALLATION System updates Advise the network administrator at the customer site that the System Updates feature available through the Start menu on FACI-enabled systems allows customers to schedule and accept installation of certain imagePRESS Server software updates from a secure site on the Internet.

  • Page 88: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING The imagePRESS Server is a server for copiers, and is generally part of a configuration that has connectivity to the copier and workstations or computers. Problems may occur in one of three areas: • Inside the imagePRESS Server •...

  • Page 89: Checking External Connections

    ROUBLESHOOTING Checking external connections Before removing the side and front panels of the imagePRESS Server to check internal components, eliminate the most obvious sources of problems. Make sure that: • All interface cables to the system are plugged into the proper connectors (see page 33).

  • Page 90: Inspecting The System

    ROUBLESHOOTING Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Verifying the system” on page 90 A comprehensive inspection allows you to verify that each hardware component is properly installed and configured, and helps you avoid replacing expensive components unnecessarily.
  • Page 91 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references • Motherboard, including components and traces, appears Motherboard (with the motherboard replacement undamaged, and no foreign objects are evident. dongle), page • CPU is present, well-seated, and appears undamaged. When replacing the motherboard, MPORTANT carefully review the cautions on...
  • Page 92 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references Fan is: Front panel fan, page 64 • Properly positioned (not backwards) • Installed in the correct connector The fan, fan cable, cable connector, and mating connector are not visibly damaged.

  • Page 93: Normal Startup Sequence

    ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references Each cable required is: UIB cable, page 41 • Present Hard disk drive data cable, page 68 • The correct type Copier interface cable, page 40 • Installed in the correct connector DVD drive power and data combination cable, page 76 •...

  • Page 94: Error Messages And Conditions

    ROUBLESHOOTING Error messages and conditions To address specific error messages or conditions, see “imagePRESS Server error messages and condition” on page 95. Use the table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem. Do not replace the hard disk drive and the motherboard at the same time.
  • Page 95 ROUBLESHOOTING imagePRESS Server error messages and condition ABLE Symptom Possible cause Suggested action Beep codes during Startup 1 beep No error. The imagePRESS Server None is starting up normally. 1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector beeps, followed by 3 beeps, or faulty DIMMs...
  • Page 96 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) imagePRESS Server is • UIB cable is not connected to the 1 Recheck all cables and connections. getting power, but the motherboard, the user interface board, 2 Use a different UIB cable. control panel is black.
  • Page 97 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) The following screen and Possibly one of the following: 1 Recheck all cables and connections. Activity light appear as 2 Reboot the imagePRESS Server. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3 If the problem persists, verify that the DIMMs are installed.
  • Page 98 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) Activity light status Possibly one of the following: 1 If you suspect that the problem may be caused by a print job, try printing a different job. progresses from solid green • Problem with system software to solid red.
  • Page 99 ROUBLESHOOTING Symptom Possible cause Suggested action DVD drive DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of the imagePRESS Server. responding, cannot be • A disk is stuck in the DVD drive located, or the disk will 2 If the problem persists, check the cable connections to the •...
  • Page 100 ROUBLESHOOTING Symptom Possible cause Suggested action System performance (continued) The imagePRESS Server Possibly one of the following: 1 Set the time and date in the BIOS: hangs during the user • Power off the imagePRESS Server and remove the User •...
  • Page 101 ROUBLESHOOTING Symptom Possible cause Suggested action Network (continued) Unable to connect to Possibly one of the following: 1 If the problem persists, have the network administrator check Network Setup. To configure a static IP address (if the network, or the green •...
  • Page 102 ROUBLESHOOTING Symptom Possible cause Suggested action Printing Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test Page to make sure that the copier does not need servicing or adjusting. Test Page fails to print.
  • Page 103 ROUBLESHOOTING Symptom Possible cause Suggested action Printing (continued) A print job stalls or stops Possibly one of the following: 1 Cancel the imagePRESS Server print job. after one or a few pages. 2 If this fails to clear the problem, reboot the imagePRESS •...

  • Page 104: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of the imagePRESS Server features, specifications, and safety certifications. Hardware features • Intel Core i5-2400 quad core 3.1GHz CPU (up to 3.4 GHz with Turbo Boost enabled) • Memory: 4GB (2 x 2GB) •...

  • Page 105: Safety And Emissions Compliance

    PECIFICATIONS Safety and emissions compliance The imagePRESS Server has been certified to meet or surpass the following government standards: Safety approvals • CB-scheme IEC 60950-1Amd1 (2nd edition) • UL 60950-1:2007 (TUV NRTL) • CAN/CSA-22.2 #60950-1-07 (TUV NRTL) • GS mark by TUV, EN60950-1:2006+A11+A1+A12 (2nd edition) certificate and critical component part list EMI/EMC approvals •...

  • Page 106: Index

    NDEX NDEX Numerics changing the server’s default language 14 checklist for service calls 15 10BaseT/100BaseTX/1000BaseT 20 clearing the CMOS 63 clock 99 AC connector 89 closing the system 78 activity light 23 CMOS 63 AppleTalk 9 troubleshooting start up problems 95 color profiles 80 Command WorkStation 9 battery 62...
  • Page 107 NDEX removing from the power supply 65 Fiery Scan 9 damage, reporting 17 Fiery System Installer 79 DHCP network environment 20 Fiery.1 password 56 diagnostics, Ethernet address 100 Font list DIMMs definition 80 configuration 10 printing prior to HDD replacement 69 removing 57 printing prior to system software installation replacing 57...
  • Page 108 NDEX language, changing the default 14 power LCD 11 AC cable 89 line selection buttons 22 AC connector 89 Logon Information password 56 CPU fan 59 DVD drive 77 front panel fan 64 magnetic tools 13 HDD 71 magnetic warning 13 power and reset cables 32 master installer 16 precautions 16...
  • Page 109 NDEX system software troubleshooting problems during installation do not install after installing a new motherboard 52 installing 84 verifying functionality 78 system updates 87 verifying new motherboard installation 55 video board terminology 28 connector 40 thermal compound 53 description 40 tools required for service/installation 13 removing 40 transferring options (motherboard replacement)

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