VTech DS6121 User Manual page 57

Troubleshooting
Problem Suggestion
The system does not •
receive caller ID or
the system does not
•
display caller ID during
•
call waiting.
•
•
Caller ID entries do not •
match the numbers I
need to dial.
•
The answering system •
does not answer after
the number of rings
•
which I programmed
it.
•
•
Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company.
The caller may not be calling from an area which supports caller ID.
Both you and the caller's telephone companies must use equipment which are compatible
with caller ID service.
Caller ID data may not be displayed on your phone if you answer a call at or before the second ring.
This would also apply to an answering device that answers the call at or before the second ring.
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
Although the call log entries you receive have 10 digits, (the area code plus the seven-digit
number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven
digits, or a 1 plus the area code plus the seven digits. You can change the number of digits
that you dial from the call log.
While reviewing the call log, press # repeatedly to display these dialing options for local and
long distance numbers before dialing or saving the telephone number.
Make sure the answering system is on. When the answering system is on, the red light on the
ANS ON/OFF key should be lit.
If toll saver is activated, the number of rings changes to two when there are new messages
recorded (page 31).
If the memory is full or if the answering system is off, the system will answer after ten rings.
In some cases, the answering system will be affected by the ringing system used by the local
telephone company.
www.vtechphones.com 53