Calling For Help; Monthly Check-In Call - Philips Lifeline User Manual

Calling for Help

What happens if I make a Help Call and the Lifeline Response Center
can't hear me?
The Personal Response Associate will probably be able to hear you
through the highly sensitive microphone. However, if you cannot be heard
or if you cannot speak, Lifeline will place another call to your home. If no
one answers, help will be sent quickly.
Do I use the Lifeline Help Button to speak with Lifeline?
No, the Lifeline Help Button is not a microphone. You do not speak into
it. Rather, the button sends a signal to the phone, which then calls Lifeline.
You should speak into the handset or in the direction of the phone base
or the optional Voice Extension.
What happens if I press my Lifeline Help Button and can't hear the
Personal Response Associate?
Stay where you are. The Personal Response Associate will probably be
able to hear you, but if not, he or she will place another call to your home.
If no one answers, help will be sent quickly.

Monthly Check-in Call

Do I have to check in on a particular day or time?
No, you can check in at any time that is convenient for you. Many people
find it helpful to select the date of their birthday to make their check-in
call. For example, if your birthday is January 8th, you might make your
check-in call on the 8th of every month.
How will I remember when it is time for the monthly check-in?
Your Lifeline Cordless Phone will remind you. If you have gone 32
consecutive days without pressing your Lifeline Help Button, the yellow
Reset button on the phone will start blinking, and both the phone base
and the handset will display: "Time to Test Your Lifeline."
Frequently Asked Questions
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