Dell EMC Inspiron 14 5000 Service Manual
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Dell EMC Inspiron 14 5000 Service Manual

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Inspiron 14 5000
Service Manual
Regulatory Model: P64G
Regulatory Type: P64G002

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Summary of Contents for Dell EMC Inspiron 14 5000

  • Page 1 Inspiron 14 5000 Service Manual Regulatory Model: P64G Regulatory Type: P64G002...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 8 Before you begin ...................................8 Safety instructions.................................8 Recommended tools................................9 2 After working inside your computer....................10 3 Removing the battery........................11 Procedure....................................11 4 Replacing the battery........................12 Procedure....................................12 5 Replacing the optical drive......................13 Prerequisites..................................13 Procedure....................................13 6 Removing the optical drive......................
  • Page 4 Post-requisites..................................22 13 Removing the hard drive......................23 Prerequisites..................................23 Procedure..................................... 23 14 Replacing the hard drive......................25 Procedure..................................... 25 Post-requisites..................................25 15 Removing the memory modules....................26 Prerequisites..................................26 Procedure..................................... 26 16 Replacing the memory modules....................27 Procedure..................................... 27 Post-requisites..................................27 17 Removing the wireless card......................28 Prerequisites..................................28 Procedure.....................................
  • Page 5 Post-requisites..................................38 25 Removing the I/O board......................39 Prerequisites..................................39 Procedure..................................... 39 26 Replacing the I/O board......................41 Procedure....................................41 Post-requisites..................................41 27 Removing the system board.......................42 Prerequisites..................................42 Procedure..................................... 42 28 Replacing the system board...................... 45 Procedure..................................... 45 Post-requisites..................................45 29 Removing the power-adapter port..................... 46 Prerequisites..................................
  • Page 6 Post-requisites..................................56 37 Removing the palm-rest assembly....................57 Prerequisites..................................57 Procedure..................................... 57 38 Replacing the palm-rest assembly....................59 Procedure.....................................59 Post-requisites..................................59 39 Removing the display bezel....................... 60 Prerequisites..................................60 Procedure.....................................60 40 Replacing the display bezel....................... 62 Procedure..................................... 62 Post-requisites..................................62 41 Removing the camera........................ 63 Prerequisites..................................63 Procedure.....................................
  • Page 7 Post-requisites..................................74 49 Removing the display back-cover and antenna assembly.............. 75 Prerequisites..................................75 Procedure..................................... 75 50 Replacing the display back-cover and antenna assembly.............. 77 Procedure..................................... 77 Post-requisites..................................77 51 Flashing the BIOS........................78 52 Getting help and contacting Dell....................79 Contents...

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Before you begin • Safety instructions • Recommended tools Before you begin 1. Save and close all open files and exit all open applications. 2.

  • Page 9: Recommended Tools

    disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: •...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Removing The Battery

    Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 12: Replacing The Battery

    Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 13: Replacing The Optical Drive

    Replacing the optical drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 14 1. optical-drive bezel 2. optical drive 3. optical-drive bracket 4. screws (2) Replacing the optical drive...

  • Page 15: Removing The Optical Drive

    Removing the optical drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 16: Removing The Keyboard

    Removing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 17 NOTE: The keyboard-backlight cable is present only if the laptop is shipped with a backlit keyboard. 1. keyboard-backlight cable 2. latch 3. keyboard cable 4. keyboard 5. palm-rest assembly 5. Lift the keyboard, along with the cables, off the palm-rest assembly. Removing the keyboard...

  • Page 18: Replacing The Keyboard

    Replacing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 19: Removing The Base Cover

    Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 20: Replacing The Base Cover

    Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 21: Removing The Coin-Cell Battery

    Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 22: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 23: Removing The Hard Drive

    Removing the hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 24 a. hard-drive assembly b. hard-drive interposer 5. Remove the screws that secure the hard-drive bracket to the hard drive and lift the hard drive off the hard-drive bracket. a. hard drive b. hard-drive bracket c. screws (4) Removing the hard drive...

  • Page 25: Replacing The Hard Drive

    Replacing the hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 26: Removing The Memory Modules

    Removing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 27: Replacing The Memory Modules

    Replacing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 28: Removing The Wireless Card

    Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 29: Replacing The Wireless Card

    Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 30: Removing The Computer Base

    Removing the computer base NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 31 a. screws (13) b. computer base 5. Using a plastic scribe, pry up the computer base from the palm-rest assembly, starting from the area around the display hinges. 6. Lift the computer base off the palm-rest assembly. a. palm-rest assembly b.
  • Page 32 a. computer base b. optical-drive interposer c. optical-drive cable Removing the computer base...

  • Page 33: Replacing The Computer Base

    Replacing the computer base NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 34: Removing The Optical-Drive Interposer

    Removing the optical-drive interposer NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 35: Replacing The Optical-Drive Interposer

    Replacing the optical-drive interposer NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 36: Removing The Heat-Sink Assembly

    Removing the heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 37 1. screws (3) 2. fan cable 3. heat-sink assembly 4. captive screws (3) 5. system board Removing the heat-sink assembly...

  • Page 38: Replacing The Heat-Sink Assembly

    Replacing the heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 39: Removing The I/O Board

    Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 40 3. latch 4. screw Removing the I/O board...

  • Page 41: Replacing The I/O Board

    Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 42: Removing The System Board

    Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 43 a. power-button board cable b. palm-rest assembly c. touch-pad cable 3. Close the display and turn the computer over. 4. Lift the latch and disconnect the display cable from the system board. 5. Disconnect the speaker cable from the system board. 6.
  • Page 44 3. speaker cable 4. system board 5. palm-rest assembly 6. tape 8. Lift the system board off the palm-rest assembly and carefully turn the system board over. a. system board b. palm-rest assembly 9. Disconnect the power-adapter port cable from the system board. 10.

  • Page 45: Replacing The System Board

    Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 46: Removing The Power-Adapter Port

    Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 47 1. screw 2. power-adapter port 3. power-adapter port cable 4. palm-rest assembly Removing the power-adapter port...

  • Page 48: Replacing The Power-Adapter Port

    Replacing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 49: Removing The Power-Button Board

    Removing the power-button board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 50 1. screw 2. power-button board 3. tape 4. power-button board cable Removing the power-button board...

  • Page 51: Replacing The Power-Button Board

    Replacing the power-button board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 52: Removing The Speakers

    Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 53: Replacing The Speakers

    Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 54: Removing The Display Assembly

    Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 55 c. antenna cables (2) 3. Turn the computer over and open the display at an angle of 90 degrees. 4. Turn the computer over and place it on the edge of the table in a position that allows access to the screws on the display hinges. 5.

  • Page 56: Replacing The Display Assembly

    Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 57: Removing The Palm-Rest Assembly

    Removing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 58 1. palm-rest assembly Removing the palm-rest assembly...

  • Page 59: Replacing The Palm-Rest Assembly

    Replacing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 60: Removing The Display Bezel

    Removing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 61 a. display bezel b. display panel 2. Lift the display bezel off the display assembly. Removing the display bezel...

  • Page 62: Replacing The Display Bezel

    Replacing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 63: Removing The Camera

    Removing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 64 1. plastic scribe 2. camera cable 3. camera 4. display back-cover Removing the camera...

  • Page 65: Replacing The Camera

    Replacing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 66: Removing The Display Panel

    Removing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 67 a. screws (4) b. display panel c. display-back cover 3. Peel the tape that secures the display cable to the display panel. 4. Lift the latch and disconnect the display cable from the display panel. 5. Lift the display panel off the display back-cover. 1.

  • Page 68: Replacing The Display Panel

    Replacing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 69: Removing The Display Hinges

    Removing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 70 a. screws (12) b. display hinges (2) c. display back-cover Removing the display hinges...

  • Page 71: Replacing The Display Hinges

    Replacing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 72: Removing The Display Cable

    Removing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 73 1. display cable 2. display back-cover 3. camera cable 4. tape Removing the display cable...

  • Page 74: Replacing The Display Cable

    Replacing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 75: Removing The Display Back-Cover And Antenna Assembly

    Removing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 76 1. display back-cover and antenna assembly. Removing the display back-cover and antenna assembly...

  • Page 77: Replacing The Display Back-Cover And Antenna Assembly

    Replacing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 78: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 79: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1 Help + Tips app...

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