Dell EMC G7 7590 Service Manual
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Dell EMC G7 7590 Service Manual

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Dell G7 7590
Service Manual
Regulatory Model: P82F
Regulatory Type: P82F001

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Summary of Contents for Dell EMC G7 7590

  • Page 1 Dell G7 7590 Service Manual Regulatory Model: P82F Regulatory Type: P82F001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer..................... 8 Before you begin ...................................8 2 After working inside your computer....................9 3 Safety instructions........................10 Electrostatic discharge—ESD protection.........................10 ESD field service kit ................................11 Transporting sensitive components...........................12 4 Recommended tools........................13 5 Screw list...........................14 6 Removing the base cover......................16 Procedure....................................16 7 Replacing the base cover......................
  • Page 4 13 Replacing the hard drive......................34 Procedure (Applicable only on computers shipped with 4-cell battery)..............34 Post-requisites..................................35 14 Removing the coin-cell battery....................36 Prerequisites..................................36 Procedure..................................... 36 15 Replacing the coin-cell battery....................38 Procedure..................................... 38 Post-requisites..................................38 16 Removing the speakers......................39 Prerequisites..................................39 Procedure.....................................
  • Page 5 Procedure.....................................56 25 Replacing the graphics-card fan....................57 Procedure..................................... 57 Post-requisites..................................57 26 Removing the processor fan...................... 58 Prerequisites..................................58 Procedure.....................................58 27 Replacing the processor fan...................... 59 Procedure.....................................59 Post-requisites..................................59 28 Removing the heat sink......................60 Prerequisites..................................60 Procedure.....................................60 29 Replacing the heat sink......................62 Procedure.....................................
  • Page 6 Post-requisites..................................74 36 Removing the system board...................... 75 Prerequisites..................................75 Procedure..................................... 75 37 Replacing the system board....................... 78 Procedure .................................... 78 Post-requisites..................................80 Entering the Service Tag in the BIOS setup program....................80 38 Removing the power button with fingerprint reader..............81 Prerequisites..................................
  • Page 7 System setup options................................. 95 Clearing CMOS settings..............................99 Clearing BIOS (System Setup) and System passwords....................99 46 Troubleshooting........................100 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................100 Running the ePSA diagnostics........................... 100 System diagnostic lights..............................100 Flashing BIOS (USB key)..............................101 Flashing the BIOS................................101 Enabling Intel Optane memory............................

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >...

  • Page 9: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer.

  • Page 11: Esd Field Service Kit

    • Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.

  • Page 12: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 13: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 14: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 15 Component Secured to Screw type Quantity Screw image Touchpad Palm-rest assembly M1.6x2 Touchpad bracket Palm-rest assembly M2x3 Wireless-card bracket System board M2x4 Screw list...

  • Page 16: Removing The Base Cover

    Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 17 NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 5. Using the pull tab, disconnect the battery cable from the system board. Removing the base cover...
  • Page 18 6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 19: Replacing The Base Cover

    Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 20 3. Replace the seven screws (M2x7) that secure the base cover to the palm-rest assembly. 4. Tighten the two captive screws that secure the base cover to the palm-rest assembly. Replacing the base cover...
  • Page 21 Replacing the base cover...

  • Page 22: Removing The Battery

    Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 23: Procedure For Removing The Battery For Computers Shipped With Hard Drive

    Procedure for removing the battery for computers shipped with hard drive 1. Using the pull tab, disconnect the battery cable from the system board, if applicable. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest assembly. 3.
  • Page 24 Removing the battery...

  • Page 25: Replacing The Battery

    Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 26: Post-Requisites

    Post-requisites Replace the base cover. Replacing the battery...

  • Page 27: Removing The Memory Modules

    Removing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 28 Removing the memory modules...

  • Page 29: Replacing The Memory Modules

    Replacing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 30: Post-Requisites

    Post-requisites Replace the base cover. Replacing the memory modules...

  • Page 31: Removing The Hard Drive

    Removing the hard drive If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your...
  • Page 32 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. Removing the hard drive...
  • Page 33 Removing the hard drive...

  • Page 34: Replacing The Hard Drive

    Replacing the hard drive Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 35: Post-Requisites

    4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. 5. Replace the three screws (M2x4) that secure the hard-drive assembly to the palm-rest assembly. 6. Slide the hard-drive cable into the connector on the system board and close the latch to secure the hard-drive cable. Post-requisites 1.

  • Page 36: Removing The Coin-Cell Battery

    Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 37 Removing the coin-cell battery...

  • Page 38: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 39: Removing The Speakers

    Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 40: Replacing The Speakers

    Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 41: Removing The Touchpad

    Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 42 Removing the touchpad...

  • Page 43: Replacing The Touchpad

    Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 44: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the touchpad...

  • Page 45: Removing The Solid-State Drive/Intel Optane

    Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 46 Removing the solid-state drive/Intel Optane...

  • Page 47: Replacing The Solid-State Drive/Intel Optane

    Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 48 4. Align the notch on the solid-state drive/Intel Optane memory module with the tab on the solid-state drive slot. 5. Slide the solid-state drive/Intel Optane memory module firmly into the solid-state drive slot at an angle. 6. Press the other end of the solid-state drive/Intel Optane memory module and replace the screw (M2x3) that secures the solid-state drive to the palm rest.

  • Page 49: Procedure

    Procedure 1. Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot. 2. Slide the solid-state drive/Intel Optane firmly into the solid-state drive slot at an angle. NOTE: Ensure that the solid-state drive is firmly seated. 3.
  • Page 50 4. Align the screw holes on the solid-state drive/Intel Optane shield with the screw holes on the palm-rest assembly. 5. Replace the two screws (M2x4) that secure that solid-state drive shield/Intel Optane shield to the palm-rest assembly. Replacing the solid-state drive/Intel Optane...

  • Page 51: Post-Requisites

    Post-requisites Replace the base cover. Replacing the solid-state drive/Intel Optane...

  • Page 52: Removing The Wireless Card

    Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 53 Removing the wireless card...

  • Page 54: Replacing The Wireless Card

    Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 55: Post-Requisites

    Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 56: Removing The Graphics-Card Fan

    Removing the graphics-card fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 57: Replacing The Graphics-Card Fan

    Replacing the graphics-card fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 58: Removing The Processor Fan

    Removing the processor fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 59: Replacing The Processor Fan

    Replacing the processor fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 60: Removing The Heat Sink

    Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 61 Removing the heat sink...

  • Page 62: Replacing The Heat Sink

    Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 63: Removing The Power-Adapter Port

    Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 64: Procedure

    Procedure 1. Remove the screw (M2x4) that secures the power-adapter port bracket to the palm-rest assembly. 2. Lift the power-adapter port bracket from the palm-rest assembly. 3. Disconnect the power-adapter port cable from the system board. 4. Lift the power-adapter port, along with its cable, off the palm-rest assembly. Removing the power-adapter port...

  • Page 65: Replacing The Power-Adapter Port

    Replacing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 66: Post-Requisites

    3. Align the screw hole on the power-adapter bracket with the screw hole on the palm-rest assembly. 4. Replace the screw (M2x4) that secures the power-adapter port bracket to the palm-rest assembly. Post-requisites Replace the base cover. Replacing the power-adapter port...

  • Page 67: Removing The I/O Board

    Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 68: Replacing The I/O Board

    Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 69: Removing The Display Assembly

    Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 70 CAUTION: Exercise care when flipping the computer. 4. Flip the computer over. 5. Pry the hinge cover from the palm-rest assembly and lift it off the palm-rest assembly. 6. Remove the eight screws (M2x4) that secure the left and right hinges to the palm-rest assembly. Removing the display assembly...
  • Page 71 7. Slide the display assembly to front and release it from the tabs on the palm-rest assembly. 8. Release the display cable from the slot on the palm-rest assembly. 9. Lift the display assembly off the palm-rest assembly. Removing the display assembly...

  • Page 72: Replacing The Display Assembly

    Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 73 CAUTION: Exercise care when flipping the computer. 5. Flip the computer over. 6. Slide the display cable into the connector on the system board and close the latch to secure the cable. 7. Adhere the tape that secures the display cable to the system board. 8.

  • Page 74: Post-Requisites

    Post-requisites 1. Replace the heat sink 2. Replace the processor fan. 3. Replace the graphics-card fan. 4. Replace the wireless card. 5. Replace the base cover. Replacing the display assembly...

  • Page 75: Removing The System Board

    Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 76 14. Remove the seven screws (M2x2.5) that secure the system board to palm-rest assembly. 15. Lift the system board off the palm-rest assembly. Removing the system board...
  • Page 77 Removing the system board...

  • Page 78: Replacing The System Board

    Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 79 9. Connect the keyboard cable to the connector on the system board and close the latch to secure the cable. 10. Connect the speaker cable to the system board. 11. Align the screw holes on the USB Type-C port bracket with the screw holes on the system board. 12.

  • Page 80: Post-Requisites

    Post-requisites 1. Replace the touchpad. 2. Replace the coin-cell battery. 3. Replace the heat sink 4. Replace the processor fan. 5. Replace the graphics-card fan. 6. Replace the wireless card. 7. Replace the solid-state drive/Intel Optane memory module. 8. Replace the speakers. 9.

  • Page 81: Removing The Power Button With Fingerprint Reader

    Removing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 82 Removing the power button with fingerprint reader...

  • Page 83: Replacing The Power Button With Fingerprint Reader

    Replacing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 84 3. Replace the heat sink. 4. Replace the processor fan. 5. Replace the graphics-card fan. 6. Replace the wireless card. 7. Replace the solid-state drive/Intel Optane. 8. Replace the memory modules. 9. Replace the battery. 10. Replace the base cover. Replacing the power button with fingerprint reader...

  • Page 85: Removing The Keyboard

    Removing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 86 4. Lift the keyboard, along with its cable, off the palm-rest assembly. Removing the keyboard...

  • Page 87: Replacing The Keyboard

    Replacing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 88: Post-Requisites

    Post-requisites 1. Replace the power button with fingerprint reader. 2. Replace the system board. 3. Replace the display assembly. 4. Replace the board. 5. Replace the hard drive (optional). 6. Replace the touchpad. 7. Replace the coin-cell battery. 8. Replace the power-adapter port.

  • Page 89: Removing The Palm Rest

    Removing the palm rest NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 90 Removing the palm rest...

  • Page 91: Replacing The Palm Rest

    Replacing the palm rest NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 92 9. Replace the coin-cell battery. 10. Replace the heat sink 11. Replace the processor fan. 12. Replace the graphics-card fan. 13. Replace the wireless card. 14. Replace the solid-state drive/Intel Optane memory module. 15. Replace the speakers. 16. Replace the memory modules.

  • Page 93: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed.

  • Page 94: System Setup

    System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

  • Page 95: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) •...
  • Page 96 General-System Information M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer. LOM MAC Address Displays the LOM MAC address of the computer. Video Controller Displays the video controller type of the computer.
  • Page 97 System Configuration Miscellaneous Devices Enable or disable various onboard devices. Table 5. System setup options—Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 6. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password.
  • Page 98 Intel Software Guard Extensions Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled.

  • Page 99: Clearing Cmos Settings

    Table 10. System setup options—Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch. Wireless Device Enable Enable or disable internal wireless devices. Table 11. System setup options—Maintenance menu Maintenance Service Tag Display the system’s Service Tag. Asset Tag Create a system Asset Tag.

  • Page 100: Troubleshooting

    Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: •...

  • Page 101: Flashing Bios (Usb Key)

    Table 14. LED codes Diagnostic light codes Problem description Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure Coin-cell battery failure PCI, video card/chip failure Recovery image not found...

  • Page 102: Enabling Intel Optane Memory

    8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2.
  • Page 103 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer. Troubleshooting...

  • Page 104: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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