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Steelcase 9 Series Troubleshooting Manual
Steelcase 9 Series Troubleshooting Manual

Steelcase 9 Series Troubleshooting Manual

Adjustables
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SERIES 9 TABLES: HOW THEY WORK
Each Lifting Column contains an individual motorized lift mechanism.
The Control Box contains a power transformer. This converts high voltage AC current from the wall
outlet (120v or 240v) to low voltage 18v DC current which powers the Lifting Columns.
Only the main power cable carries high voltage. All other cables are Low Voltage.
The Control Box contains a mini-computer, with embedded software controllers.
The Control Box controls all aspects of table motion and synchronizes motion of the individual
Lifting Columns.
The Control Box will shut down the entire table if a fault is detected. For example, if one Lifting
Column is binding or trapped, it will draw significantly more current than the other Lifting
Column, and the Control Box will shut down the entire table to prevent further damage.
The Controller is the user-interface to the table, and directs all table movements
via the up-down buttons and preset buttons.
Preset data is stored in the Controller itself, not the control box.
If you have a problem, question, or request, call
your local dealer, or Steelcase Line 1 at
888.STEELCASE (888.783.3522)
for immediate action by people who want to help you.
(Outside the U.S.A., Canada, Mexico, Puerto Rico,
and the U.S. Virgin Islands, call: 1.616.247.2500)
Or visit our website: www.steelcase.com
©
2015 Steelcase Inc.
Grand Rapids, MI 49501
U.S.A.
Printed in U.S.A.
Series 9 Adjustables Troubleshooting Guide
CABLE MANAGER
LOW VOLTAGE CABLE
CONTROL BOX
POWER CABLE
CONTROLLER
LIFTING COLUMN
FOOT
Page 1 of 7
939500155 Rev C

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Summary of Contents for Steelcase 9 Series

  • Page 1 LOW VOLTAGE CABLE LIFTING COLUMN FOOT If you have a problem, question, or request, call your local dealer, or Steelcase Line 1 at 888.STEELCASE (888.783.3522) for immediate action by people who want to help you. (Outside the U.S.A., Canada, Mexico, Puerto Rico, and the U.S.
  • Page 2: Troubleshooting Steps

    READ THE ASSEMBLY DIRECTIONS AND USER GUIDE! ® The assembly directions and user guide are available as free public downloads at Steelcase.com. Many times, problems can be the result of improper assembly. Were the assembly directions followed in the assembly of your table? If you are absolutely certain that the table was assembled correctly, then work through the following troubleshooting steps.
  • Page 3 COMMON PROCEDURES ® POWER-SAVING CONTROL BOX: The Control Box automatically powers down into”Standby” mode after approximately 10 seconds of inactivity. During “Standby” mode, the Control Box consumes 0.1 watt of power. With the Control Box in “Standby” mode, the table can lose power without affecting the synchronization of the Lifting Columns. However, if the Control Box is still active, and not in “Standby”...
  • Page 4 TROUBLESHOOTING: CAUSES AND SOLUTIONS ® PROBLEM POTENTIAL CAUSE POTENTIAL SOLUTION No power to table No power at wall outlet Check outlet with other device; Check circuit breakers/fuses/wiring Power Cable not plugged Confirm proper cable engagement into wall outlet into wall outlet Power Cable not plugged Check that Power Cable is fully-seated into Control Box into Control Box.
  • Page 5: Obtaining Replacement Parts

    Digital Controller Try initializing the Control Box (see Common Procedures). PROBLEM ILLUSTRATIONS OBTAINING REPLACEMENT PARTS Contact your local Steelcase dealer to help identify Fig. 2 - Damaged pins in the Fig. 3 - Frayed/damaged Low Voltage Fig. 1 - Power Cable not fully seated...
  • Page 6: Error Code Listing

    ERROR CODE LISTING ® ® Error codes are only available with the 3-Preset Programmable with Digital Display Controller. ERROR STATES NAME DESCRIPTION POTENTIAL CAUSE SOLUTION/TROUBLESHOOTING Initialize the Control Box (see Common Procedures) Position lost The table has unknown position Position error and needs to be initialized.
  • Page 7 ERROR CODE LISTING (cont.) ® Error codes are only available with the 3-Preset Programmable with Digital Display Controller. DIAGNOSTIC NAME DESCRIPTION POTENTIAL CAUSE SOLUTION/TROUBLESHOOTING ERROR E23, E24, E25 Port/Channel 1, Port/Channel 1, 2, 3 are detected Disconnection Check Low Voltage Cable connections and integrity 2, 3, missing missing respectively Change Low Voltage Cable or Lifting Column...