SMA SHP 100-20 Operating Manual page 68

12 Troubleshooting
Event number
7348
7349
7350
7353
7619
7702
7703
68 SHP-20-BE-en-12
Message, cause and corrective measures
Incorrect file format
The configuration file is not of the required format or is damaged.
Corrective measures:
• Ensure that the selected configuration file is of the required format and is
not damaged.
• Retry import.
Incorrect login rights for configuration file
The user group logged in does not have the user rights necessary to be able
to import a configuration.
Corrective measures:
• Log in as Installer.
• Import configuration file again.
Transfer of a configuration file has started
The configuration file is being transferred.
Update time zone database
The inverter is updating the time zone database.
Communication fault with meter unit > Check communication to meter
The inverter is not receiving any data from the energy meter.
Corrective measures:
• Ensure that the energy meter is correctly integrated into the same network
as the inverter (see energy meter manual).
Self-diagnosis > Interference device
The cause must be determined by the Service.
Corrective measures:
• Contact the Service.
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Operating manual