Running The Supportassist Diagnostics; System Diagnostic Lights - Dell Vostro 7500 Service Manual

• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance

Running the SupportAssist diagnostics

Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow in the lower-right corner to go to the page listing.
The items that are detected are listed.
5. Select the device from the left cluster to run tests to run a diagnostic test on a specific device.
6. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

System diagnostic lights

Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
• Power adapter is connected, and the battery is fully charged.
• Computer is running on battery, and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 21. LED codes
Diagnostic light codes
1,1
1,2
1,3
1,4
1, 5
1, 6
1, 7
1, 8
1, 9
86 Troubleshooting
Check.
Problem description
TPM Detection Failure
Unrecoverable SPI Flash Failure
Short in hinge cable tripped OCP1
Short in hinge cable tripped OCP2
EC unable to program i-Fuse
Generic catch-all for ungraceful EC code flow errors
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