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Smartphone operating system not updated
We support below smartphones and operating systems. Check to see if you have the latest
operating system running on your smartphone.
Android smartphone that runs on Android 6.0 and higher
iPhone that runs on iOS 10.0 and higher
Toothbrush is turned off
Turn on your toothbrush by either removing it from the charger or pressing the mode button. The
lights on the handle will illuminate to tell you that your toothbrush is turned on.
Bluetooth is turned off
Check to see if Bluetooth is turned on before opening the Sonicare For Kids App. If not, go to
settings on your smartphone to turn on Bluetooth. on your smartphone.
Bluetooth is not pairing
Try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of
your Android device or iPhone:
Clear Bluetooth cache on Android
1. Go to Settings
2. Select 'Application Manager'
3. Press 'More' or the 3 dots in the upper right corner
4. Select 'Show system apps'
5. Select 'Bluetooth' or 'Bluetooth share'
6. Select Storage
7. Tap 'Clear Cache'
8. Restart your phone
9. Try to connect again following the steps on the Sonicare for Kids App
Clear Bluetooth cache on iOS
1. Go to 'Settings'
2. Select 'Bluetooth'
3. Make sure that Bluetooth is on
4. Under 'my devices' tap the 'info icon' next to the toothbrush
5. Select 'Forget this device'
6. Try to connect again following the steps on the Sonicare for Kids App
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