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Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and not properly functioning anymore. Clean the power button and
the area around it with a damp cloth to make sure it is free of debris.
Outlet is not working
Try another appliance in the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Charging components are not interchangeable.
If none of these possible solutions solved the issue, please contact us for further assistance.
I cannot connect My Philips Sonicare for
Kids Toothbrush with the Sonicare App
Are you not able to connect your Philips Sonicare For Kids Toothbrush to the Sonicare App?
You might want to use this instruction video or causes and solutions to solve this issue yourself.
Sonicare For Kids App
The Philips Sonicare For Kids Toothbrush can only connect to the Sonicare For Kids App. Install
and use the Sonicare For Kids App, not the Sonicare App. If you are using the Sonicafe For Kids
App, make sure that you have the latest version of the app installed on your smartphone.
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