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Troubleshooting
My Philips Sonicare only operates for a few
brushings?
If the handle of your electric Philips Sonicare toothbrush does not function properly, there might
be a simple solution. Resolve it yourself with this tip.
Charge for 24 hours
Place the handle in the charger and charge for 24 hours before turning it back on. If the handle
still does not hold a charge, contact customer service.
My kid brushed without using the Sonicare
For Kids app.
Kids will be kids. And they might not always brush their teeth using the Philips Sonicare For
Kids app. Discover how to store their brushing data in the app.
The Philips Sonicare for Kids updates automatically
When you start brushing with the app again, the stored data will update automatically but only to
the profile currently being used. Make sure the correct profile is used so the brushings are stored
in the right place. If two kids are sharing the handle the data is stored in the profile currently in
use
My Philips Sonicare toothbrush makes a loud
noise
If your Philips Sonicare toothbrush makes a loud noise when you switch it on, there might be a
very simple solution.
Remove the plastic travel cap
You may have forgotten to remove the transparent plastic travel cap from the brush head before
turning the toothbrush on.
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Related Manuals for Philips Sonicare
Summary of Contents for Philips Sonicare
- Page 1 If two kids are sharing the handle the data is stored in the profile currently in My Philips Sonicare toothbrush makes a loud noise If your Philips Sonicare toothbrush makes a loud noise when you switch it on, there might be a very simple solution. Remove the plastic travel cap You may have forgotten to remove the transparent plastic travel cap from the brush head before turning the toothbrush on.
- Page 2 Use this video to try and solve this issue yourself. Electric brushing The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing.
- Page 3 The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare Toothbrushes come with different types of chargers.
- Page 4 The Philips Sonicare For Kids Toothbrush can only connect to the Sonicare For Kids App. Install and use the Sonicare For Kids App, not the Sonicare App. If you are using the Sonicafe For Kids App, make sure that you have the latest version of the app installed on your smartphone.
- Page 5 Bluetooth is turned off Check to see if Bluetooth is turned on before opening the Sonicare For Kids App. If not, go to settings on your smartphone to turn on Bluetooth. on your smartphone.
- Page 6 Other Bluetooth devices are interfering Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. Try connecting your toothbrush again.
Need help?
Do you have a question about the Sonicare and is the answer not in the manual?
Questions and answers
Sonicare HX 999B resetting bushing stats before session over.
Why does my new Sonicare toothbrush tell me I have the wrong charging station in use? I’m using the one that came with, but it will not charge the unit at all