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INSTRUCTIONS MUST BE KEPT AFTER INSTALLATION
FOR FUTURE MAINTENANCE
Suite Ins��� n Guide
Important Safety Informa� on
Always read this manual � st before a� emp� g to install or use this
� eplace. For your safety, always comply with all warnings and safety
Instruc��� contained in this manual to prevent personal injury or property
damage.
Please Note: Once your European Home product has been installed
and switched to the ON pos��� the � e will instantly �� . This is
normal opera� g procedure, simply indic�� g that there is power
running to the � e and NOT a fault.
SERIAL NUMBER LABEL
English
01/06/2020-SUITES
1
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Summary of Contents for European Home Compton 2
- Page 1 Instruc��� contained in this manual to prevent personal injury or property damage. Please Note: Once your European Home product has been installed and switched to the ON pos��� the � e will instantly �� . This is normal opera� g procedure, simply indic�� g that there is power running to the �...
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Page 2: Table Of Contents
Contents Introduc��� Electrical Safety Important Instruc�� s Installa� on Method E-Touch & App Interface Product Opera�� 9/10 Technical Spec�� a�� Log Set Guidance Problem Solving Chart 12/15 16/24 10. E-tab & App Pairing 11. Warranty This guide is designed to aid in the inst��� o n and con� nued performance of this product. -
Page 3: Electrical Safety
ELECTRICAL SAFETY: When using electrical appliances, basic pre�� ons should always be followed to reduce the risk of � re, electric shock, and injury to persons, including the following: ① Read all instruc� ons before using this electric �� place. ②... - Page 4 ⑬ Do not insert or allow foreign objects to enter any ven�� � n or exhaust opening as this may cause an electric shock or � e, or damage to the heater. ⑭ To prevent a possible � e, do not block air intakes or exhaust in any manner.
- Page 5 INSTALLATION REQUIREMENTS: Review and consider all the following condi� ns before installa� n: Ensure in���� on does not allow the electric� replace to be in direct contact with building vapor barrier or insul� on and meets all local building code. A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not ess��...
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Page 6: Installa� On Method
INSTALLATION METHOD: This product has been designed to be installed onto a plaster board, drywalled, or exis� ng masonry chimney breast. Please seek advice from a professional, with reference to the structural integrity of the installa� on site. PLEASE NOTE: The screws and wall plugs provided are only suitable for a solid wall �... - Page 7 Once the Wall mount Bracket is securely in posi�� , L�� n d hook the product onto the wall bracket, slo�� g the wall bracket into the x3 slots in the rear of the product (See Fig:5) ensuring to keep the product level. Once the product is secured to the wall, Connect the power supply to the product—...
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Page 8: E-Touch & App Interface
E-Touch & App Interface: The Appliance is operated using the E-Touch App Control. The App Control can be used on either OS or Android opera�� systems. To obtain the App please visit either the Apple App Store Or Google Play and follow the on screen instru� ons. Screen shot taken from Apple App Store. -
Page 9: Product Opera
Product Opera�� The appliance is operated by the e-touch App. The main standby power switch to the suite product is located to the right of the heater outlet, and is marked with a light bulb image (Fig 7). To �� ate the product, this switch must be switch to the “ON”... - Page 10 Compton 1000 ���� �� MODEL HEIGHT WIDTH DEPTH 20 1/8" 59" 14" COMPTON 511mm 1500mm 355mm 1000 BOXED WEIGHT UNBOXED WEIGHT 47KG (104 lbs) 36.55KG (81 lbs)
- Page 11 Compton 2 ���� � on: MODEL HEIGHT WIDTH DEPTH 20 1/4" 44 1/8" 12 3/16" COMPTON 2 514mm 1120mm 310mm BOXED WEIGHT UNBOXED WEIGHT 36KG (79 lbs) 25.55KG (56 lbs)
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Page 12: Log Set Guidance
E700 Log Set X 1 (5 Logs) Compton 1000 E1000 Log Set X 1 (6 Logs) E700 X 1 Log Layout—Applicable with Compton 2 E1000 X 1 Log Layout—Applicable with Compton 1000 Please Note: The images shown are suggested Log layouts, the log sets... - Page 13 Troublesho���� o w Chart: Problem Possible Cause Solu� on Ribbons are��� c ally connected to Spray some an� -sta� spray beneath glass. the tray. Check the correct aperture has been Insta��� a�� w restricted. adhered to when installing— Recommended clearance is 4"(100mm) Flames not working correctly Blower clogged.
- Page 14 Problem Possible Cause Solution Fan unbalanced. Adjust fan to stop catching on the case. If problem persists replacement fan unit maybe required. Please see EH YouTube video. Adjust fan to stop catching on the Fan catching on housing. case. Please see EH YouTube video. Noisy Heater Fan clogged.
- Page 15 Problem Possible Cause Solu� on Double check switches are turned to Rocker switch has not been turned to the ‘ON’ pos� on. the ‘ON’ pos� on. Remote needs pairing. See separate Remote/App not paired. pairing instru� ons for guide. Fire not turning on. Replace fuse.
- Page 16 Problem Possible Cause Solu� on Timer has been accidentally set. Double check � mer se�� gs. Heater coming on randomly Replace PCB. See EH YouTube video. Thermostat faulty. LED dropped down. LED needs to be re-stuck into place. LED streaking Log pos�...
- Page 17 E-Tab Controller Volume control Power bu� on—Press and hold for 3 seconds to turn ON/OFF...
- Page 18 The e-touch app can be used with both smart phone and tablet devices. U���� the e -touch app will allow complete controllability of your European Home product. To download the e-touch app please follow the below steps. PLEASE NOTE: e-tab control systems already come with e-touch app installed PLEASE NOTE: Once fully charged, the ba�...
- Page 19 Please note: To enable the 5) Once the e-touch App e-touch app to find/ discover your has discovered your European Home product, the product, the above screen smart will appear. phone or tablet must be no more 6) To connect your �� place than a foot away from the product).
- Page 20 A) ON & OFF key—Single press to turn product on or o� . B) Setup/Seven day programable�� er keys—Used to navigate�� er op�� s C) Heat high/heat low keys—Single press to select 750 or 1.5KW of heat output. D) Dimmer keys—Single press to increase or decrease the brightness of� ame e� ect. E) Temperature control keys—Single press to increase or decrease temperature when se��...
- Page 21 Programming the seven da��� : To access the program the 7 day programmable � mer please follow the below steps. 1. Click the ‘TIME SET’ bu� on on the home screen, and the above image will appear. 2. Click the ‘WEEK MODE’ bu� on and the � mer summary screen will appear, see over page.
- Page 22 Timer Summary Screen: 52°F A) Timer group—click to add one or more � ming groups or weeks B) On � me—Click to set a � me for the heater to switch on (ON) C) O� ��—Click to set a �� for the heater to switch � (OFF) D) Target Gear—Click to set the heater to switch on Heat low or High E) Target temperature—Click to set what temperature you would like the program to reach be- fore the thermostat is ac�...
- Page 23 Programming the 7 da��� r con� nued To set a �� g program please follow the below steps: 1. Select the � me on which you would like the heater to ��� e. 2. Select the � me on which you would like the heater to de-��� e. 3.
- Page 24 4. Select the gear setting or power on which power you would like the heater to ��� e on (heat low—1kw) or (heat high—2kw). 5. Select on which day or days you would like your �ing program to ac�� e or repeat.
- Page 25 Changing units of temperature: On the app home screen, in the top �� corner you will see the se�� g icon. Press to open. You will then see the ‘Unit of temperature’ �� n. Press to open the selec� on panel. You will then be able to select your preferred unit of temperature.
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Page 26: Warranty
TWO (2) YEARS from the date of original retail purchase. If a defect exists, European Home will, at its op� on, either (1) repair the product at no charge, using new or refurbished re-placement parts or (2) exchange the product with one which is new or which has been manufactured from new or serviceable used parts and is at least func�...
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