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IDENTIFICATION
10 Troubleshooting
Troubleshooting
Problem
Device does not turn on.
Laser comes on but device does not
decode barcode.
The device is on but does not react on
any keystroke.
Bluetooth is not working.
Wi-Fi is not working.
Barcode reading ability has degraded.
Nothing happens when the scan key is
pushed.
ID smartSCANNDY
•
Make sure the battery is charged.
Make sure the battery is inserted correctly.
•
Take off the battery cover and the battery – take a paperclip or similar.
•
Press and hold the small black button and connect the device with a
power supply (or connected USB cable).
•
Ensure the device is configured to read the type of code being scanned.
Ensure the code is not defaced. Try to read another barcode.
•
•
Move the device closer to or further from the code. This depends on your
barcode size.
Take off the battery cover and reinsert the battery.
•
•
Ensure that the device is in the correct Bluetooth Mode (HID or SPP).
•
Ensure that you are paired correct to your host.
Renew your pairing with your host system.
•
•
Ensured that the device is in the correct Wi-Fi Mode (Wi-Fi or Wi-Fi
Batch)
Ensure that your Wi-Fi configuration (in Config.ini file) is correct (SSID,
•
Key, Crypto, Host, Port, DHCP, etc.)
Move the device closer to your access point.
•
•
Maybe the scan window has become dirty. Please clean your scan
window with a soft cloth with water.
Make sure your device is powered on (green LED on the left must be on).
•
•
Ensure that your keys are correctly configured.
10 Troubleshooting
Possible Solution
Page 20 of 24
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