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Yealink CP960 Manual
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Yealink CP960 Manual

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Summary of Contents for Yealink CP960

  • Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this doc- ument for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no...
  • Page 3 We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and com- ments to DocsFeedback@yealink.com. Technical Support Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
  • Page 4 GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be down-...
  • Page 5 Control Center and Notification Center Idle Screen The Home Screen The DSS Key Screen Calls Screen Icons in the Status Bar CP960 Line Key Icons Navigating Menus and Fields Entering Information Using the Onscreen Keyboard English (UK) Input Method Google Pinyin Input Method...
  • Page 6 Yealink CP960 User Guide Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb (DND) Enabling DND Disabling DND Ending Calls Redialing a Call Automatically Call Muting and Unmuting Keep Mute Holding and Resuming Calls Holding a Call Resuming a Held Call...
  • Page 7 Table of Contents Setting a Paging List Key Setting a Paging Group Sending Pages by a Paging List Key Deleting a Paging Group Receiving Multicast Paging Managing a Paging Call Advanced Call Features Using Call Completion Call Pickup Picking up a Call Directly Picking up a Group Call Directly Picking up a Call with a Directed Pickup Key Picking up a Call with a Group Pickup Key...
  • Page 8 Yealink CP960 User Guide State Indicator of the Intercom key Placing an Intercom Call Picking up an Incoming Call of the Target Extension Answering an Intercom Call Voice Mail Setting the Voice Mail Code Leaving Voice Mails Listening to Voice Mails...
  • Page 9 Table of Contents Deleting All Call Records Disabling History Record System Applications Recorder Recording Audio Playing a Recorded Call Pause/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback Copying Recorded Audio to USB Flash Drive Copying All Recorded Audio to USB Flash Drive Renaming the Recording Deleting a Recording Deleting All Recordings...
  • Page 10 Viewing CPW90 Information Finding the CPW90 Charging the CPW90 CPW90 LED Instructions CPW90 Working Frequency Using CP960 Star Connection Feature State Indicator of CP960 Star Connection Configuring the Master Phone Setting Up a Star Connection Group Sending Broadcast from Master Phone...
  • Page 11 Table of Contents Removing a Slave Phone Dissolving a Star Connection Group Finding a Slave Phone Stop Finding a Slave Phone Configuring the Slave Phone Joining a Star Connection Group Quitting a Star Connection Group Finding a Master Phone Stop Finding a Master Phone Connecting a Mobile Phone Using Bluetooth Activating the Bluetooth Mode Pairing and Connecting the Bluetooth-enabled Mobile Phone...
  • Page 12 You can view more types of documents to make the phone to perform more functions. The following types of related documents are available on each support page on Yealink support page: Release Notes, which details bug fixes and feature enhancements when an update is released.
  • Page 13 Before you use your phone, take some time to get familiar with its features and user interface. Topics Hardware Overview Screen and Icons Navigating Menus and Fields Entering Information Hardware Overview Understanding the phone hardware helps you easily use the phone's features. Topics CP960 Hardware Mute Touch Key LED Indicators CP960 Hardware...
  • Page 14 Allows you to connect the phone to the wired network. USB Ports Allow you to connect an optional USB flash drive or CPW90 charging cradle. Allows you to connect a PC and turn CP960 into an external speaker and microphone for Micro USB Port your PC.
  • Page 15 Idle Screen Calls Screen Icons in the Status Bar CP960 Line Key Icons Control Center and Notification Center Control center or notification center allows you to access common features or view important notifications quickly. You cannot enter the control center and notification center when calling, ringing or in a call.
  • Page 16 Yealink CP960 User Guide Name Description Time and date Display the phone’s time and date. • Indicate the number of the connected wireless microphones. • Tap to enter the wireless microphone settings screen. Backlight Slider Drag the slider to adjust the screen brightness quickly.
  • Page 17 Getting Started Name Description Tap the desired notification message to view the details. Notification Center Swipe left or right to delete a specific notification. Tap clear to delete all notifications. Swipe up from the bottom of the screen or tap the Home touch key to exit this screen. Idle Screen Your phone supports two idle screens by default.
  • Page 18 Yealink CP960 User Guide Name Description Time Displays the phone's time. Digital Clock Widget Displays the phone’s time and date. Wallpaper Shows the specified wallpaper, which can be customized. Settings Tap to access phone settings and features. Browser Tap to present and explore content on the World Wide Web.
  • Page 19 Getting Started Line Keys Calls Screen All of your active and held calls are displayed on the calls screen. When there is an active call and a held call, the calls screen is shown as below: Icons in the Status Bar The icons in the status bar help you easily get the current phone status, such as call and message status.
  • Page 20 Yealink CP960 User Guide CP960 Line Key Icons By viewing the line key icons, you can easily get the function of the line key. Icon indicator (associated with line key features): Icons Description Icons Description Hold Voice Mail Forward Direct Pickup...
  • Page 21 Getting Started Icons Description Icons Description Callout Talking Intercom failed state Call forward is enabled on this line Navigating Menus and Fields You can use different gestures on the touch screen to perform various operations. Procedure 1. To operate your phone using gestures, follow these tips: Gesture Action Touch an item on the screen with your finger, and then lift your finger.
  • Page 22 Yealink CP960 User Guide Using the Onscreen Keyboard The phone supports two kinds of input methods: English (UK) and Google Pinyin for the onscreen keyboard. You can enter information into text fields using the touch screen. When you use the onscreen keyboard, the following things you need to know:...
  • Page 23 Getting Started Item Description • Long tap a key then slide to choose one of the options to enter an alternate character. • Tap to delete the entered characters one by one. 2 Delete Key • Long tap to delete two or more characters. Next Key Tap to go to the next field.
  • Page 24 Yealink CP960 User Guide Item Description Send Tap to dial out the number. Go Key Tap to browse the web page. • Tap to enter spaces. Space Key • Long tap to change the input method. Tap to switch to the lowercase input mode.
  • Page 25 Getting Started When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as shown below by default: Using the Dial Pad You can use the dial pad to enter data. The dial pad only provides digit keys, # key and * key. You can tap to switch to the onscreen keyboard.
  • Page 26 Call Features Call Features You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a con- ference call and perform other basic call features. Topics Placing Calls Answering Calls Disabling Call Waiting Silencing or Rejecting Incoming Calls Ending Calls Redialing a Call Automatically...
  • Page 27 Yealink CP960 User Guide Note Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone Send number after a period of time without selecting Placing Multiple Calls When you are in a call, you can hold your current call and place a new call.
  • Page 28 Call Features 5. (Optional.) Enter the string that will appear on the phone screen in the Label field. 6. Tap Tips Edit By default, you can drag the line key to the field to set it. When the phone is idle, tap the Recall key to quickly redial the last incoming number. Redialing a Number The phone keeps a record of all the placed calls.
  • Page 29 Yealink CP960 User Guide group. 4. Tap the desired contact. If the selected contact has multiple numbers, tap the desired number to dial out. Related Topic Searching for Contacts Placing an Anonymous Call You can hide your name and number when you place a call. As a result, the callee receives an anonymous call without caller identity.
  • Page 30 Call Features Related Topic Rejecting Anonymous Calls Answering Calls When you receive a call, you can choose to answer it manually or automatically. Topics Answering a Call Answering a Call When in a Call Answering a Call Automatically Answering a Call When you receive an incoming call, the phone rings and the screen displays the information of the incoming call.
  • Page 31 Yealink CP960 User Guide Related Topic Disabling Call Waiting Answering a Call Automatically Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your phone is idle. You can also enable auto answer mute to mute the local microphone when an incoming call is answered automatically.
  • Page 32 Call Features Silencing or Rejecting Incoming Calls When you receive an incoming call, you can choose to silence or reject the call instead of answering. Topics Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb (DND) Silencing a Call You can silence a call to stop your phone from ringing.
  • Page 33 Yealink CP960 User Guide If you want to receive incoming calls from the specific numbers when DND is enabled, you can ask your system admin- istrator to set DND Authorized Numbers. Note Check with your system administrator to find out if the DND feature is available on your phone.
  • Page 34 Call Features Redialing a Call Automatically You can set the phone to redial a phone number automatically when you call a contact and the contact’s line is unavail- able. Procedure 1. Navigate to Settings > Features > Auto Redial. 2. Turn on Auto Redial. 3.
  • Page 35 Yealink CP960 User Guide Keep Mute In a meeting room, if incoming calls are answered automatically on your phone, callers may hear your discussion with your colleagues. You can keep the phone in mute to prevent this unintended situation. The mute state of your phone persists across calls. The phone stays in the mute state until you unmute the microphone manually or until the phone restarts.
  • Page 36 Call Features Resuming a Held Call You can view and resume a held call on the phone. Procedure 1. Tap More > Resume or If multiple calls are placed on hold, select the desired call first. Note Previous call Next call When you have multiple calls on the phone and the current call is active, you can tap or swipe left to swap to the held call.
  • Page 37 Yealink CP960 User Guide 1. When the phone is ringing, tap 2. Enter the number you want to forward the incoming call to. 3. Tap Forward. The phone prompts a call forward message. Forwarding Incoming Calls with a Forward Key When the phone receives an incoming call, you can easily tap the Forward key to forward the incoming call to a spe- cific contact.
  • Page 38 Call Features Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer Performing a Blind Transfer You can transfer a call to another contact immediately without consulting with her/him first. Topics Performing a Blind Transfer Performing a Blind Transfer You can enter the number, or select a contact from directory or history to perform a blind transfer. Procedure 1.
  • Page 39 Local Conference Network Conference Local Conference The CP960 phone supports up to five parties (including yourself) in a conference call. There are three ways to create a conference: Initiating a conference by dialing multiple numbers. Initiating a conference by inviting participants.
  • Page 40 Call Features Topics Initiating a Conference by Dialing Multiple Numbers Initiating a Conference by Inviting Participants Merging Multiple Calls into a Conference Call Creating a Hybrid UC Conference Holding/Resuming a Conference Call Muting/Unmuting a Conference Call Splitting a Conference Call Managing the Conference Participants Enabling/Disabling the DND Mode for a Conference Call Initiating a Conference by Dialing Multiple Numbers...
  • Page 41 Yealink CP960 User Guide 3. Do one of the following: Enter the number of the second party, and then tap Invite. Repeat the step above until you add all intended parties. Tap  , tap the desired contact to dial out.
  • Page 42 Call Features Creating a Hybrid UC Conference You can merge the calls on your IP phones, the PC and connected mobile phone into a hybrid UC conference. There are many ways to create a hybrid UC conference, the following shows an example. Before You Begin Make sure you have an active PC audio and connected a mobile phone to your phone.
  • Page 43 Yealink CP960 User Guide Related Topics Managing the Conference Participants Managing the Conference Participants Managing the Conference Participants Holding/Resuming a Conference Call When you place a conference call on hold, both other participants are placed on hold. Other participants cannot hear each other until you resume the held conference call.
  • Page 44 Call Features Enabling/Disabling the DND Mode for a Conference Call You can enable the DND mode for a conference call, as a result, the conference call will not be disturbed by the incom- ing calls. Procedure 1. Tap DND to enable the DND mode. 2.
  • Page 45 Yealink CP960 User Guide The conference is set up after the intended parties answer the call. Note The Procedures for setting up a network conference call on specific servers may be different from the introduction above. Contact your system administrator for more information.
  • Page 46 Call Features Recording a Conference You can record conference calls in the same way as other calls. All conference participants are recorded while record- ing. The following lists exceptions: If one of the participants holds the conference call, only that participant is recorded. When a conference call is placed on hold, recording of the conference is paused.
  • Page 47 The phone supports the following 31 channels: 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging mech- anism) can be regarded as listening to channel 0. It is the default channel.
  • Page 48 Call Features Sending Pages by a Paging List Key Setting a Paging Group Sending a Paging by a Multicast Paging Key Deleting a Paging Group Setting a Multicast Paging Key You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen.
  • Page 49 Yealink CP960 User Guide Related Topic Setting a Multicast Paging Key Setting a Paging List Key You can set a Paging List key to easily access the paging groups on the idle screen. Procedure 1. Navigate to Settings > Features > Dsskey.
  • Page 50 Call Features 3. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field. 4. Enter the string that will display on the phone screen in the Label field. 5. Enter the desired channel between 0 and 30 in the Channel field. 6.
  • Page 51 Yealink CP960 User Guide Tap More > Resume or to resume the held paging call. The multicast RTP session is re-established. Tap DND to enable or disable DND mode. Tap Mute to mute the multicast RTP session. to record a call.
  • Page 52 Advanced Call Features Advanced Call Features You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features. Topics Using Call Completion Call Pickup Call Park Busy Lamp Field (BLF) BLF List Shared Line Intercom...
  • Page 53 Yealink CP960 User Guide The phone supports the following two call pickup features: Directed Call Pickup: allows you to pick up incoming calls to another phone. Group Call Pickup: allows you to pick up incoming calls to any phone within a predefined group.
  • Page 54 Advanced Call Features The call is answered on your phone. Related Topic Picking up a Call with a Group Pickup Key Picking up a Call with a Directed Pickup Key You can easily use a Directed Pickup key to pick up a call to a specific contact’s phone. Before You Begin Ask your system administrator for the directed call pickup code.
  • Page 55 Yealink CP960 User Guide , and then tap the desired contact. 7. Tap Tips By default, you can drag the line key to the Edit field to set it. When any phone within a predefined group of phones receives an incoming call, you can tap the Group Pickup key, and the call is answered on your phone.
  • Page 56 Advanced Call Features Before You Begin Make sure you have configured a Call Park Key. Contact your system administrator for the call park retrieve code. Procedure 1. During a call, tap More > Dsskey. 2. Tap the call park key. 3.
  • Page 57 Yealink CP960 User Guide Setting a BLF Key You can set a BLF key to monitor a specific line for status changes on the phone. Procedure 1. Navigate to Settings > Features > Dsskey. 2. Select the desired line key.
  • Page 58 Advanced Call Features Procedure 1. When the monitored line receives an incoming call, you can tap the BLF key to pick up the call for the monitored line directly. Related Topic Setting a BLF Key Transferring a Call by BLF Key When there is already an active call on the IP phones, you can transfer the active call to the monitored line by tapping the BLF key.
  • Page 59 Yealink CP960 User Guide Visual Alert for BLF Pickup Visual Alert for BLF Parked Call Monitor Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key Retrieving a Call by a BLF List Key...
  • Page 60 Advanced Call Features Picking up a Remote Call by BLF List Key When the monitor user is not at his/her desk and someone rings his/her line, you can pick up the call simply by tap- ping the flashing BLF List key. Before You Begin Check with your system administrator to find out if this feature is available on your phone.
  • Page 61 Shared Line Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line.
  • Page 62 Advanced Call Features State Indicator of Shared Line You can get the shared line's status by viewing the icon indicator of the shared line key. The following table shows the all kinds of icon indicator associated with the shared line, and the corresponding descrip- tions: Icons Description...
  • Page 63 Yealink CP960 User Guide Placing a Call on Private Hold In SCA scenario, you can place a call on private hold that only you can retrieve the held call. The PriHold soft key can be preset by your system administrator, you can also set a line key as the private hold key manually if the PriHold soft key is not available on your phone.
  • Page 64 Advanced Call Features 2. Select More > Barge In to interrupt the active call. Pulling a Shared Call on a Shared line In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or hold state.
  • Page 65 Yealink CP960 User Guide 2. Tap CallPull to pull the call. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an active call.
  • Page 66 Advanced Call Features Before picking up an incoming call, make sure that the directed call pickup code has been configured either for an Intercom key or for Call Pickup feature in advance. Check with your system administrator to find out if this feature is available on your phone. Note If the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an incom- ing call of the target extension when you tap the Intercom key.
  • Page 67 Yealink CP960 User Guide Procedure 1. Navigate to Settings > Features > Intercom. 2. Make the desired changes. 3. Tap Related Topics Muting or Unmuting the Microphone Answering a Call When in a Call Voice Mail Voice mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your phone.
  • Page 68 Advanced Call Features The phone screen displays the amount of new and old voice mails. You can tap the account to listen to voice mails. Tips Connect When The phone prompts that the phone receives a new voice mail, you can tap to dial out the voice mail access code directly.
  • Page 69 Directory Directory The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Directory Blacklist Remote Phone Book Local Directory You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a contact. Topics Managing the Local Directory Groups Managing the Local Directory Contacts...
  • Page 70 Yealink CP960 User Guide Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Tap > Local Directory. 2. Tap after the desired group and then tap Delete.
  • Page 71 Directory Procedure 1. Tap 2. If you want to edit a contact from the specified contact group, tap Local Directory to select the desired contact group. 3. Tap after the desired contact. 4. Edit the contact information. 5. Tap Deleting a Contact You can delete any contact from the Local Directory.
  • Page 72 Yealink CP960 User Guide 5. Tap OK. Searching for Contacts In the Local Directory, you can enter search criteria to find your desired contact quickly. Procedure 1. Tap 2. Do one of the following: Enter your search criteria in the search field.
  • Page 73 Directory 2. Tap 3. Enter the blacklist contact’s information. 4. Tap Viewing Blacklist Contacts You can view the blacklist contacts from the Blacklist on your phone. Procedure 1. Navigate to > Local Directory > Blacklist. Editing a Blacklist Contact You can update your blacklist contacts' information. Procedure 1.
  • Page 74 Yealink CP960 User Guide 3. Tap the radio box on the top-right of the screen. 4. Tap > Delete contacts. The phone prompts you whether to delete all contacts. 5. Tap OK. Moving a Blacklist Contact to the Local Directory You can move a blacklist contact to a Local Directory.
  • Page 75 Directory Saving a Remote Phone Book Contact to the Local Directory You can save any remote phone book contact to the Local Directory, to conveniently call this contact when you can- not access the remote phone book. Procedure 1. Tap >...
  • Page 76 Call History Call History The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds 100 entries. Topics Call History Icons Viewing History Records Saving a History Record to Local Directory Saving a History Record to Blacklist Deleting History Records Disabling History Record Call History Icons...
  • Page 77 Yealink CP960 User Guide 1. Tap 2. Tap Local Calls to select the desired list. 3. Tap > Blacklist. 4. Edit the contact information. 5. Tap Deleting History Records You can delete one or all call records from the call history list.
  • Page 78 By default, the recorded audio is saved in the internal SD card. You can connect a USB flash drive to your phone, and save the recorded audio to it. Note Yealink For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your phone on Support Procedure 1.
  • Page 79 Yealink CP960 User Guide 5. Tap  to end the recording and save the recording. The recorded audio will be displayed on the right list automatically. Playing a Recorded Call You can browse and play back the recordings on your phone.
  • Page 80 System Applications Copying Recorded Audio to USB Flash Drive You can copy any recorded audio stored in Recorder application to your USB flash drive, as a result, you can view it on PC or other devices. Before You Begin Before copying recorded audio to USB flash drive, you should connect a USB flash drive first. Procedure 1.
  • Page 81 Yealink CP960 User Guide 1. Tap to launch the Recorder. The phone shows all recordings in the Audio Recorder list. 2. If you want to delete the recorded audio saved in USB flash drive, tap USB. 3. Tap after the desired recorded audio.
  • Page 82 System Applications Browsing a Web Page Managing Bookmarks Setting a Home Page Clearing the Navigation History Modifying the Browser Settings Browsing a Web Page You can use the Browser just like normal browsers to browse websites. Procedure 1. Tap  to launch the Browser. 2.
  • Page 83 Yealink CP960 User Guide 4. Edit the details of your bookmark. 5. Tap OK. The web page is added to the BOOKMARKS Library. Accessing a Web Page from the Bookmarks Library You can quickly visit the web page from the Bookmarks Library.
  • Page 84 System Applications Editing a Bookmark You can edit the details of your bookmark for better recognition. Procedure 1. Tap   to launch the Browser. 2. Tap > to access the BOOKMARKS list. A list of web pages that you've bookmarked will appear. 3.
  • Page 85 Yealink CP960 User Guide 1. Tap to launch the Browser. 2. Tap > Settings > General > Set homepage. 3. Tap the web page you want to set as the home page in the pop-up dialog box. Tips BOOKMARKS Set as homepage...
  • Page 86 System Applications...
  • Page 87 Customizing Your Phone Customizing Your Phone You can make your phone more personalized by customizing various settings. Topics Changing the Administrator Password Wallpaper Screen Saver Changing the Screen Backlight and Time Changing the Language Changing the Input Method Time & Date Phone Lock Line Keys Changing the Administrator Password...
  • Page 88 Yealink CP960 User Guide 3. Tap Set wallpaper. Screen Saver The screen saver starts automatically when your phone has been idle for the preset waiting time. You can stop the screen saver by touching the screen or tapping any key.
  • Page 89 Customizing Your Phone Always On: Backlight is on permanently. 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is inactive after the designated time. Procedure 1. Swipe down from the top of the screen. 2. Do one of the following: Drag the backlight slider.
  • Page 90 Yealink CP960 User Guide The intensity of the phone screen is changed to the highest. Tap  The intensity of the phone screen is changed to the lowest. Tips You can only change the screen intensity during phone activity on the control center. To change the backlight time, navigate Settings >...
  • Page 91 Customizing Your Phone Topics Setting the Time and Date Manually Changing the Time and Date Format Setting the Time and Date Manually If your phone cannot obtain the time and date automatically, you can set it manually. Procedure 1. Navigate to Settings > Basic Settings > Time & Date > General. 2.
  • Page 92 Yealink CP960 User Guide 1. Navigate to Settings > Advanced Settings (default password: admin) > Phone Lock. 2. Select Enabled from the Lock Enable field. 3. Enter the desired interval (0 - 3600 seconds) in the Auto Lock field. 4. Tap Note Ask your system administrator for the password if you cannot access Advanced Settings menu.
  • Page 93 Customizing Your Phone Procedure 1. Navigate to Settings > Basic Settings > Change PIN. 2. Enter your old and new unlock PIN respectively. The unlock PIN length must be within 15 digits. 3. Tap Line Keys Line keys allow you to quickly access features such as recall and speed dial. The line key can indicate the monitored status when the line keys are assigned with particular features, such as BLF.
  • Page 94 Yealink CP960 User Guide 4. Tap Changing the Locations of the Line Keys You can change the order in which your line keys display on the phone screen. Procedure 1. Tap the desired page key if required. 2. Drag a line key to the desired location at which another line key locates.
  • Page 95 Customizing Your Phone The phone prompts you whether to delete the DSS key. 2. Tap OK.
  • Page 96 Audio Settings Audio Settings You can change the basic audio settings on your phone. Topics Adjusting the Volume Setting the Ring Tone Disabling the Key Tone Enabling Touch Tone Configuring Notification Sound Enabling Silent Mode Adjusting the Volume You can adjust the volume of ringer, media, and the audio during a call. Procedure 1.
  • Page 97 Yealink CP960 User Guide If Common is selected, this account will use the ring tone selected for the phone. 4. Tap Setting a Ring Tone for a Group You can select a unique ring tone for various groups in your Local Directory.
  • Page 98 Audio Settings 1. Navigate to Settings > Basic Settings > Sound > Touch Tone. 2. Turn on Touch Tone. 3. Tap Configuring Notification Sound The phone will produce a notification sound when receiving a notification (for example, incoming email notification). Procedure 1.
  • Page 99 Creating a Hybrid UC Conference. Answer calls from the softphone. Tips You can install a softphone (e.g., Yealink VC Desktop) on PC to make calls. Topics Connecting the PC to the Phone Setting the Phone as PC Audio Device Holding/Resuming the PC Audio...
  • Page 100 Setting the Phone as PC Audio Device via PC Setting the Phone as PC Audio Device via Softphone When your PC is connected to the phone, you can set the phone as PC audio input and output device via the soft- phone, for example, Yealink VC Desktop.
  • Page 101 Using Your Phone with PC Procedure 1. In the top-left corner of the window, click the avatar icon to enter the settings window. 2. Click Device. 3. Select your phone from the drop-down menu of Speaker. 4. Select your phone from the drop-down menu of Microphone. 5.
  • Page 102 Using the CP Wireless Expansion Mic CPW90 The Yealink CPW90 is a CP Wireless Expansion Mic which works as an audio input device for CP960 phone. It features superior audio technology and supports 360-degree voice pickup range at a radius of up to 10 feet (3 meters) without any wiring troubles.
  • Page 103 To ensure good voice quality of the calls on the IP phones, you can register CPW90 with the phone to use the CPW90 as the external audio input device. Note If you buy CP960-WirelessMic, the CPW90 is registered with the phone by default. Procedure 1. Navigate to Settings > Basic Settings > Wireless Microphone.
  • Page 104 Using the CP Wireless Expansion Mic CPW90 Registering the CPW90 with another Phone When you no longer want to register with the current phone, you can register the CPW90 with another phone. CPW90 can only be registered with one phone at a time, if you register the CPW90 to another IP phones, the CPW90 will deregister from the previous phone automatically.
  • Page 105 Yealink CP960 User Guide 2. Tap the Mute key again to unmute the call. The mute LED indicator glows solid green. And the icon  disappears from the status bar of the phone. Idle Mode When the CPW90 registers with the phone successfully, the CPW90 enters the idle mode. You can tap the Mute key on the CPW90, the battery LED indicator on the CPW90 glows solid green for 3 seconds and then goes out.
  • Page 106 The CPW90 has registered with the phone, but the CPW90 is out of range. Slowly flashing yellow The CPW90 has registered with the phone, but the CP960 is turned off. Flashing red and The phone is searching for the CPW90 which has registered with it.
  • Page 107 Yealink CP960 User Guide LED Status Description If you tap the mute button, the battery indicator LED on the CPW90 is still off, it means the CPW90 is turned off. CPW90 Working Frequency You need to understand the Frequency/Channels of CPW90 for its better performance.
  • Page 108 Using the CP Wireless Expansion Mic CPW90 RF Carrier Index (DECT tester Numbering) Freq (MHz) 1919.- 1921.536 1923.264 1924.992 1926.720 1928.448 1787.616 1789.344 1791.072...
  • Page 109 Using CP960 Star Connection Feature Using CP960 Star Connection Feature You can deploy up to four CP960 phones in a star layout. In the star connection group, one phone acts as a master phone, while other phones act as the slave phones.
  • Page 110 Yealink CP960 User Guide 1. Navigate to Settings > Advanced Settings (default password: admin) > CP Star Connection > Create Group. The phone automatically generates a four-digit PIN number and sends the broadcast. After the slave phones join the star connection group, a star connection icon appears in the status bar.
  • Page 111 3. Enter the PIN number displayed on the master phone. After reboot, the phone joins the star connection group successfully. The star connection name (for example, CP960-S1) is displayed on the idle screen, and a star connection icon appears in the status bar.
  • Page 112 Yealink CP960 User Guide Related Topics Setting Up a Star Connection Group Sending Broadcast from Master Phone Quitting a Star Connection Group When you need use your phone as a normal conference phone, you can quit a star connection group.
  • Page 113 Connecting a Mobile Phone Using Bluetooth Connecting a Mobile Phone Using Bluetooth Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range. You can pair and connect the Bluetooth-enabled mobile phone with your phone.
  • Page 114 Yealink CP960 User Guide Pairing and Connecting the Bluetooth-enabled Mobile Phone You can pair up with countless mobile phones with your phone but only one mobile phone can be connected at a time. After connection, the phone will automatically find an available line key and assign the line key for Mobile Account.
  • Page 115 Connecting a Mobile Phone Using Bluetooth Related Topic Activating the Bluetooth Mode Configuring the Phone Audio Feature After connecting your Bluetooth-enabled mobile phone, the phone acts as a hands-free device for your mobile phone. The call is made through your mobile phone, but the audio is present and the call control is done by the phone. Procedure 1.
  • Page 116 Yealink CP960 User Guide Pairing and Connecting the Bluetooth-enabled Mobile Phone Handling a Mobile Phone Call on the Phone You can handle a mobile phone call on your phone, the phone acts as a hands-free device for your mobile phone.
  • Page 117 Changing Your Phone's Bluetooth Name You can change the Bluetooth name for your phone to identify your phone to other Bluetooth devices. By default, the phone is identified as Yealink-CP960 by other Bluetooth devices. Before You Begin Make sure that the Bluetooth mode is activated.
  • Page 118 Yealink CP960 User Guide 1. Do one of the following: Tap  Swipe down from the top of the screen, and long tap Bluetooth. Navigate to Settings > Basic Settings > Bluetooth. 2. Tap the connected mobile phone. 3. Tap OK.
  • Page 119 Wireless Network Wireless Network The phone can be connected to the wireless network if Wi-Fi is available within the area. You cannot use a wireless network and Ethernet simultaneously to connect phones to your network. Enabling wireless connectivity automatically disables the Ethernet port. Note Enabling Bluetooth may degrade your wireless network connection.
  • Page 120 Yealink CP960 User Guide Procedure 1. Navigate to Settings > Basic Settings > Wi-Fi. The phone will automatically search for available wireless networks in your area. 2. (Optional.) To research the available network, select > Scan. 3. Tap the desired wireless network (SSID) to connect to it.
  • Page 121 Wireless Network Before You Begin Get the available wireless network information from your system administrator. Make sure that the Wi-Fi mode is activ- ated. Procedure 1. Navigate to Settings > Basic Settings > Wi-Fi. 2. Select > Add. 3. Enter the desired value in the Network SSID field. 4.
  • Page 122 Yealink CP960 User Guide 1. Do one of the following: Swipe down from the top of the screen. From the home screen, navigate to Settings > Basic Settings > Wi-Fi. 2. Turn off the Wi-Fi. The Wi-Fi icon disappears from the status bar.
  • Page 123 Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform. Topics Investigating Warnings Clearing Warning Icon Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration...
  • Page 124 Yealink CP960 User Guide Diagnosing the Network When network problems occur on your phone, you can use the "ping" or "trace route" method to troubleshoot net- work connectivity problems. Procedure 1. Navigate to Settings > Features > Diagnostics > Network.
  • Page 125 Maintaining Your Phone Updating the Phone Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to system set- tings, which you can do without restarting it. Procedure 1. Navigate to Settings > Basic Settings > Update Configuration. 2.
  • Page 126 Appendix - Menu Structure Appendix - Menu Structure...