Canon iR2545i Troubleshooting Manual
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Canon iR2545i Troubleshooting Manual

Canon iR2545i Troubleshooting Manual

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Troubleshooting
This Guide describes how to identify and solve problems you may face when operating a machine.
Identifying and Isolating Problems .............................................................................2
Paper Jam Problems .................................................................................................2
Print Quality Problems ...............................................................................................3
Other Problems .........................................................................................................4
Self-diagnostic Display ................................................................................................5
Error Messages .........................................................................................................5
Error Codes .............................................................................................................10
Clearing Paper Jams ..................................................................................................17
Locating Paper Jams ................................................................................................18
Fixing Unit .................................................................................................................19
Inside of the Right Cover .........................................................................................21
Stack Bypass ...........................................................................................................22
Paper Drawers 1 and 2 ............................................................................................23
Paper Drawers 3 and 4 ............................................................................................27
Feeder .....................................................................................................................29
Paper Output Unit .....................................................................................................31
Inner Finisher-B1 (Optional) ....................................................................................33
Clearing Staple Jams ..................................................................................................36
Service Call Message ..................................................................................................39
Restarting the Machine ............................................................................................39
Page 1 of 39 

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  • Page 1: Table Of Contents

    Troubleshooting This Guide describes how to identify and solve problems you may face when operating a machine. Identifying and Isolating Problems ................2 Paper Jam Problems ....................2 Print Quality Problems ....................3 Other Problems ......................4 Self-diagnostic Display ....................5 Error Messages ......................5 Error Codes ......................10 Clearing Paper Jams ....................17 Locating Paper Jams ....................18 Fixing Unit .........................19...

  • Page 2: Identifying And Isolating Problems

    Identifying and Isolating Problems You may experience problems while operating the machine. Take a minute to see if there is a simple solution to your problem before contacting your local authorized Canon dealer. Paper Jam Problems Paper is jammed. Cause Paper or an original is jammed in the machine.

  • Page 3: Print Quality Problems

    To attempt solving the above problem, start with a dev refresh followed by the fixing unit, and then the drum.  If the problem persists even after cleaning all of the above parts, contact your local authorized Canon dealer. Print density is irregular. Cause The machine's transfer output is not appropriate for the paper used.

  • Page 4: Other Problems

    and grime in the feeder from appearing on your copies and prints. Images are obliquely printed. Cause The original or paper placed is not aligned to the appropriate guides or edges. Remedy Make sure that the original and paper are placed properly. The backside of the prints is smudged.

  • Page 5: Self-Diagnostic Display

    Self-diagnostic Display The machine displays simple messages and codes that help you understand what is occurring in the machine. Use these messages and codes to identify the actions you need to take to solve problems, when necessary. Error Messages If the machine displays an error message, follow the instructions on the touch panel display. Load A4 Paper Cause The optimum paper size selected by the Automatic Paper Selection mode is not available in the...
  • Page 6 UDP (User Datagram Protocol) packages are blocked by the filter. Cannot connect to the server because timer settings for this device differ to those of the selected server. Cause The time setting of the LDAP server and the time setting of the machine are more than five minutes apart.
  • Page 7 Check your document. Cause Paper or originals are jammed. Remedy Remove the jammed paper or originals. Load paper. Cause The machine has run out of paper. No more prints can be made. Remedy Load paper Cause The paper drawer is not fully inserted. Remedy Insert the paper drawer as far as it will go.
  • Page 8 Remove the paper from the output tray. Cause Prints from the previous job remain in the output tray. Remedy Remove the prints remaining in the output tray. Printing automatically resumes. Replace the toner. Cause The toner has run out. Remedy Replace the toner cartridge with a new one.
  • Page 9 Cause The scanned document data is too large for the machine's memory. Remedy Print the already scanned pages and continue scanning the remaining pages. Remedy Divide the original into smaller batches and scan them one by one. The number of search results has exceeded limits. If the desired destination is not displayed, change the search conditions and try again.

  • Page 10: Error Codes

    Error Codes If your copy, sending (TX)/receiving (RX), fax, or print job turns out unsuccessful, check for an error code to identify the problem. Error codes can be found in the log of the System Monitor screen, or are printed on the communication reports. # 0001 Cause Paper or originals are jammed.
  • Page 11 Cause The settings on your machine do not match the settings on the recipient's machine. Remedy Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate. Try sending again. Cause No pause is inserted in the fax number when sending a fax overseas.
  • Page 12 Cause The job failed because the USB memory media device was pulled out during transmission. Remedy Check that the USB memory media device is properly inserted, and then try sending again. Cause An error occurred while data, such as image data, was being transferred to the USB memory media device.
  • Page 13 Remedy Check that the file server is operating properly. Cause The network is down (the server is unable to connect to the network or was disconnected). Remedy Check the network status. # 0752 Cause The SMTP server name and e-mail address are incorrect. Remedy Check that SMTP Server and E-mail Address in E-mail/I-Fax are set correctly.
  • Page 14 Cause The DNS server address settings are incorrect. Remedy Check that Primary DNS Server and Secondary DNS Server in DNS Server Address Settings are set correctly. Cause The domain name is incorrect. Remedy Check that Domain Name in DNS Host Name/Domain Name Settings is set correctly. Cause Connection to the DNS server failed.
  • Page 15 Remedy Check the network status. Cause A timeout error occurred on the server while connecting to the POP server. Remedy Check that POP Server in E-mail/I-Fax is set correctly. Remedy Check that the POP server is functioning normally. Remedy Check the network status. # 0813 Cause The login name or password for access to the POP server is incorrect.
  • Page 16 Cause You have received HTML data. Remedy Ask the sender to use a file format other than HTML and resend the data. # 0829 Cause Data consisting of more than approximately 1,000 pages is received. Remedy This machine can store up to approximately 1,000 pages of data in memory, but will delete any data that exceeds this limit.

  • Page 17: Clearing Paper Jams

    If you cannot remove the paper, please contact your local authorized Canon dealer.  When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.

  • Page 18: Locating Paper Jams

     After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.

  • Page 19: Fixing Unit

    Jam Location Finisher Feeder Paper Output Unit Fixing Unit (Upper Side) Fixing Unit (Lower Side) Inside of the Right Cover Stack Bypass Paper Drawer 1 Paper Drawer 2 Paper Drawer 3 Paper Drawer 4 Fixing Unit If paper is jammed in the fixing unit, remove the jammed paper as described below. Open right cover, and follow the label Recover instruction to remove paper.
  • Page 20 Follow instructions on control panel and open cover where fuser is located, as per example below. Press the button on the right cover of the main unit, and open the right cover. Remove any jammed paper protruding from the lower part of the fixing unit.

  • Page 21: Inside Of The Right Cover

    When finished, close all covers. System Monitor 1/1 The paper has jammed. NOTE Example The 2 Way Unit-B1 is optional for Models in the Canon the image RUNNER Press the button on the right cover of the main unit, and open the right cover.

  • Page 22: Stack Bypass

    Remove any jammed paper. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 23: Paper Drawers 1 And 2

    Remove all the paper that is not jammed from the stack bypass. Remove any jammed paper. Do not attempt to pull out the jammed paper by force. Doing so may damage the machine. If you find it hard to pull out the jammed paper, remove it from the inside.
  • Page 24 Press the button on the right cover of the main unit, and open the right cover. Remove any jammed paper. Open the paper drawer's right cover, and remove any jammed paper. Press the button on Paper Drawer 1, and pull out the drawer until it stops.
  • Page 25 Remove any jammed paper. Gently push the drawer back into the machine until it clicks into place. CAUTION When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. Press the button on the Paper Drawer 2, and pull out the drawer until it stops.
  • Page 26 Gently push the drawer back into the machine until it clicks into place. CAUTION When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. Close the paper drawer's right cover.

  • Page 27: Paper Drawers 3 And 4

    Paper Drawers 3 and 4 If paper is jammed inside Paper Drawers 3 or 4, remove the jammed paper as described below. Open right cover, and follow the label Recover instruction to remove paper. Later When finished, close all covers. The paper has jammed.
  • Page 28 Press the button on the Paper Drawer 3 or 4, and pull out the drawer until it stops. Remove any jammed paper. Gently push the drawer back into the machine until it clicks into place. CAUTION When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 29: Feeder

    Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 30 Open the inner cover, holding it by the front tab. Turn the feed dial and remove any jammed originals. Do not pull the original forcibly, because it may tear. Feed Dial Close the inner cover, and then the feeder cover. CAUTION When closing the covers, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 31: Paper Output Unit

    Lift the feeder and check for any jammed originals left inside. If you find any jammed originals left in the feeder, repeat the procedure from step 1. Do not pull the original forcibly, because it may tear. Jammed original Close the feeder. CAUTION When closing the feeder, be careful not to get your fingers...
  • Page 32 Remove any jammed paper protruding from the output tray. IMPORTANT Do not attempt to pull out the jammed paper by force. Doing so may damage the machine. Press the button on the right cover of the main unit, and open the right cover.

  • Page 33: Inner Finisher-B1 (Optional)

    Inner Finisher-B1 (Optional) If paper is jammed in the optional finisher, remove the jammed paper as described below. Remove jammed paper from output tray Recover and openiclose finisher cover. Later When finished, close an covers.  e  e r • i r •...
  • Page 34 Press the button on the right cover of the main unit, and open the right cover. Pull out the paper output unit. Remove any jammed paper. If paper is jammed far inside, hold down the inner guide and remove the jammed paper.
  • Page 35 Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 36: Clearing Staple Jams

    Clearing Staple Jams If staples are jammed inside the optional Inner Finisher-B1, remove the jammed staples as described below. Fo I low label instruction in the finisher Recover cover to remove staple. Later When finished, close all covers. Stapler is jammed. System Monitor Open the front cover of the finisher.
  • Page 37 Release the metal part on the front side of the staple case and lift it as far as it will go. CAUTION When releasing the metal part of the staple case, be careful not to cut your fingers on the staples. Slide and remove the full row of jammed staples remaining in the slot.
  • Page 38 Close the front cover of the finisher. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. NOTE As soon as the cover is closed, the stapler unit automatically conducts several dry fires to reposition the staples.

  • Page 39: Service Call Message

    Service Call Message If any critical error occurs that prevents normal operations, a service call message is displayed on the screen. If the screen similar to the one shown below is displayed, follow the procedures described below. Turn the main power switch (on the main unit's left side) OFF &...

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