quadient AS-850 User Manual
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quadient AS-850 User Manual

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User Guide
Inkjet Printer
AS-850
& AS-850R
1

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Summary of Contents for quadient AS-850

  • Page 1 User Guide Inkjet Printer AS-850 & AS-850R...

  • Page 2: Safety Precautions

     In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Quadient, its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards.

  • Page 3: Table Of Contents

    RANSPORT YSTEM Media Side Guide and Transport Belt Adjustment ....................16 Media Thickness Adjustment ..........................18 ..............................19 OSITION RINT NITS – AS-850 (L2R) ............................19 RINT ANGE – AS-850R (R2L) ............................. 20 RINT ANGE & E ..................21 EDIA...
  • Page 4 TABLE OF CONTENTS WIFI SET-UP ................................36 WIRELESS STATUS ..............................37 HOW TO OBTAIN MAC ADDRESS ..........................37 TIME SERVER (DATE AND TIME) ..........................37 TOUCHSCREEN CALIBRATION ........................... 37 ..............................38 ONTROL ANEL Quick Menu Key ..............................38 Test Feed/Reprint ................................38 Purge Print ..................................
  • Page 5 TABLE OF CONTENTS ................................69 AMS IN RINTER Removing Jammed Media ........................... 69 ............................... 70 LEANING RINTER Cleaning Transport Belts/Rollers and Forwarding Rollers ................... 70 Cleaning Touchscreen ............................70 Cleaning Media Sensor ............................71 SECTION 5 – TROUBLESHOOTING GUIDE ......................72 ) ............................

  • Page 6: Section 1 - Getting Acquainted

    SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Front View POWER INDICATOR LIGHT – ON (illuminated) when Main Power Switch is ON. CONTROL PANEL KEYS – Used to access commonly used Printer functions. Quick Menu, Shutdown/Restart Menu, Transport Control Menu, Pause/Resume Job. CONTROL PANEL TOUCHSCREEN –...

  • Page 7: Rear View

    SECTION 1 GETTING ACQUAINTED Rear View ENTRY PRESSURE ROLLERS – Drives media to and under the Printheads. MEDIA SIDE GUIDES – Used to position and guide media into the Printer. MEDIA HOLD-DOWN STRAP – Holds media flat when feeding under Printheads. TRANSPORT BELTS –...

  • Page 8: Control Panel

    SECTION 1 GETTING ACQUAINTED Control Panel QUICK MENU KEY – Allows quick access to often-used Printer functions without having to scroll through a number of screens. Test Feed/Reprint, Horizontal and Vertical Alignment, Printer Preferences, Purge Print, and Ink Status. Press Quick Menu key again to return to previous screen. SHUTDOWN/RESTART KEY –...

  • Page 9: Section 2 - Install Printer

    NOTICE: Cable 97E-500-193 was originally made for use with the AS-980 (Envelope Imager XT3.0) printer and FDR12 (EasyFeed 120) feeder, so the cable may be tagged as such. However, this cable is also compatible for use with the AS-850 printer and FDR14 (EasyFeed 140) feeder.

  • Page 10: Connect Printer And Optional Feeder

    SECTION 2 INSTALLING PRINTER Connect Printer and Optional Feeder Plugging in Printer CAUTION BEFORE CONNECTING THE POWER CORD, VERIFY THAT THE PRINTER IS SET FOR THE APPROPRIATE VOLTAGE SELECTION [A]. DO NOT USE ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT PRINTER TO WALL OUTLET. DO NOT USE WITH OUTLETS CONTROLLED BY WALL SWITCHES.

  • Page 11: Connect To Computer Or Network

    SECTION 2 INSTALLING PRINTER Connect to Computer or Network USB 3.0 (USB 3.1 Gen 1) Port: Plug USB cable into connector [1]. Printer can be connected to a USB 2.0 or USB 3.0 port. Printer can accommodate a USB 2.0 or a USB 3.0 Cable. Cable used to connect Printer to computer must not exceed 6 feet long.

  • Page 12: Positioning The Optional Feeder

    INSTALLING PRINTER Positioning the Optional Feeder A number of different Feeder models can be used with the AS-850. The suggested feeder is the AS-FDR14 (EasyFeed 140) with RS-140 Feeder Stand, as shown below. Place the AS-FDR14 Feeder onto the RS-140 Feeder Stand and position it at the input side of the Printer, as shown below.

  • Page 13: Install Printer Driver

    NOTE: The AS-850 Printer is available as a left-to-right or right-to-left operating model. Be sure the appropriate model, reflecting your printer, is presented/selected. If “L2R” appears after AS-850 this indicates a left-to-right model. If “R2L” appears after AS-850 this indicates a right-to-left model.
  • Page 14 SECTION 2 INSTALLING PRINTER 5. The Driver will load and the next screen allows you to “Name Your Printer”. Unless another printer has the same name on your system or network, ignore this step and click Next>. 6. Click Finish to complete the installation.

  • Page 15: Section 3 - Operating Printer

    SECTION 3 OPERATING PRINTER SECTION 3 – Operating Printer Install Inkjet Cartridges (Printheads) Printer can accommodate up to eight Proprietary EASYInk Cartridges. See the section titled “Supplies - Compatible Inkjet Cartridges” for a list of compatible inkjet cartridges. See the section titled “Solvent Ink Cartridge Use & Care” for guidelines on using Solvent Inks. CAUTION For continued protection against possible fire, use only authorized Ink Cartridges.

  • Page 16: Setting Up The Media Transport System

    SECTION 3 OPERATING PRINTER Setting Up the Media Transport System Media Side Guide and Transport Belt Adjustment 1. Loosen the Side Guide Securing Knobs and slide the Media Side Guides [1] apart. Center the Media Hold-Down Strap [2] over the wide, center transport belt. 2.
  • Page 17 SECTION 3 OPERATING PRINTER IMPORTANT! The two Outer Transport Belts should be adjusted so they ride over the bottom lip of the Media Side Guides and are positioned very close the Media Side Guides, but not rubbing against them, as shown below.

  • Page 18: Media Thickness Adjustment

    2. Turn Media Thickness Knob [A] in the proper direction to raise the Printhead Carriage to its highest position. AS-850 (L2R) – Turn Knob counter-clockwise to raise carriage. AS-850R (R2L) – Turn Knob clockwise to raise carriage.

  • Page 19: Position Print Units

    Print Range – AS-850 (L2R) The sketch below shows the range of each Print Units movement on the AS-850 (left to right feed) printer. It also indicates the “No Print Zones” (unreachable print areas) when feeding Media that measures the maximum Media width (15”...

  • Page 20: Print Range - As-850R (R2L)

    SECTION 3 OPERATING PRINTER Print Range – AS-850R (R2L) The sketch below shows the range of each Print Units movement on the AS-850R (right to left feed) printer. The example below represents a Media size of 15” Width x 17” Length (in direction of feed). It also indicates the “No Print Zones”...

  • Page 21: Media Control Guide & Exit Pressure Roller Assembly Use

    OPERATING PRINTER Media Control Guide & Exit Pressure Roller Assembly Use The AS-850 Printer is shipped with two accessories that can be used to help improve how Media travels through the Print Area, under the Print Units and exits the printer.

  • Page 22: Feeder Setup, As-Fdr14 (Easyfeed 140) - Optional

    SECTION 3 OPERATING PRINTER Feeder Setup, AS-FDR14 (EasyFeed 140) - optional Please refer to the Operations Manual that came with the Feeder, for Feeder setup and operating instructions. Positioning the Feeder and Media Input Place the AS-FDR14 (EasyFeed 140) Feeder onto the RS-140 Feeder Stand and position it at the input side of the Printer, as shown below.

  • Page 23: Using The Touchscreen

    SECTION 3 OPERATING PRINTER Using the Touchscreen The Touchscreen turns ON after the Printer’s Main Power Switch is Turned ON. NOTE: It takes about 60 seconds, after the Printer is switched ON, for the Printer to fully initialize. By default, the Touchscreen will turn OFF (go into sleep mode) if it isn’t pressed for 60 minutes. Touch/tap the Touchscreen, or press a Printer Control Panel key, to wake the Touchscreen.

  • Page 24: Main Menu

    SECTION 3 OPERATING PRINTER MAIN MENU Tap the icons to access features built into the Printer and to customize Printer operation. Print Image: Select, Import or Delete an image. Imported images are stored within printer. You can Print stored image or Merge stored image with next job. Printer Setup: Set Printer parameters to adjust the Printer to suit your needs.

  • Page 25: Info Screen

    SECTION 3 OPERATING PRINTER INFO Screen Displays information about the Printer. Model Name: Printer model. BIOS version: Current version of firmware installed. Max. Printheads: Max number of Printhead positions. number = printhead installed in this position x = printhead missing or unrecognized Firmware Notice: Displays firmware status.

  • Page 26: Print Image Menu

    SECTION 3 OPERATING PRINTER PRINT IMAGE Menu Pressing the Print Image icon on the Main Menu opens the Print Image screen. Select Import to store an Image. Imported images are stored within printer. You can then Delete stored image, Print stored image or Merge stored image with next job.

  • Page 27: Print Image - Delete

    SECTION 3 OPERATING PRINTER PRINT IMAGE – DELETE Use this feature to permanently delete Stored Image(s) from the printer and Print Image Library. Press BACK to cancel this process and return to previous screen. PRINT IMAGE – SET-UP Pressing the Print icon on the Print Image screen opens the Print Image Set-up screen. Once an Image is loaded, the image name and dpi it was sent at are displayed at the top of the screen.

  • Page 28: Printer Setup Menu

    SECTION 3 OPERATING PRINTER PRINTER SETUP Menu Pressing Printer Setup on the Main Menu opens the Printer Setup screen. Features on this screen allow you to set Printer parameters to adjust the Printer to suit your needs. Ink Type: Displays the Ink Types loaded in each of the HEAD positions.

  • Page 29: Printer Preferences Menu

    SECTION 3 OPERATING PRINTER PRINTER PREFERENCES Menu This menu is also available by pressing Quick Menu key on the Control Panel. >>> Press to go to Next screen. <<< Press to return to the Previous screen. NOTICE: Some Printer Preference features are not accessible when there is job data in the printer.
  • Page 30 SECTION 3 OPERATING PRINTER signal, to an “interfaced” conveyor, to momentarily speed-up. This creates an obvious gap between end of one set of pieces and beginning of the next. Enter the distance between the Media Sensor and the Conveyor. The Printer sends a delayed signal to the “interfaced” conveyor, based on the distance value set for “Conveyor Gap”, and continues to print/feed.

  • Page 31: Select Language Screen

    Customer Inks: Displays the Ink Set that the printer will recognize. This choice cannot be changed. Neopost = Only proprietary EASYInk cartridges, sold by Neopost (now Quadient) can be used in printer. See section titled “Supplies – Compatible Inkjet Cartridges (Printheads)” for list of compatible cartridges.

  • Page 32: Horizontal Alignment Screen

    SECTION 3 OPERATING PRINTER HORIZONTAL ALIGNMENT Screen Adjusts offsets of individual Printheads (ink cartridges) to fine tune horizontal positioning of the printout. By doing this the operator can improve the horizontal alignment of images that are split between adjacent Printheads. TIP: Horizontal print alignment will never be perfect from media leading edge to trailing edge.

  • Page 33: Tools Menu

    SECTION 3 OPERATING PRINTER TOOLS Menu NOTICE: The Tools Menu, and its menu features, are not accessible when there is job data present in the printer. Press Tools icon on Main Menu to open the Tools screen. Estimator: Select to set up an Ink Cost Estimate for a particular print job.

  • Page 34: Ink Status Screen

    SECTION 3 OPERATING PRINTER INK STATUS Screen Shows the percentage (%) of ink remaining in each Ink Cartridge (HEAD#) and the estimated number of prints (LIFE) remaining at a selected print quality (resolution). Select a Resolution from the choices (150, 200, 300, 600) on the right-hand side of the screen.

  • Page 35: Diagnostics Screen

    SECTION 3 OPERATING PRINTER DIAGNOSTICS Screen Use to help troubleshoot and identify Printer issues by running tests on Printer components and systems. Use selections (1, 2, 3, 4), at bottom of screen, to control speed (1 = slowest, 4 = fastest). CAUTION: Printer transport will run and printer will feed when TEST is activated.

  • Page 36: Network Settings Menu (Network & Wifi Setup)

    SECTION 3 OPERATING PRINTER NETWORK SETTINGS Menu (NETWORK & WiFi SETUP) Press the Network icon on the Tools screen to open the Network Settings screen. NETWORK SETUP Select Network Setup to enter the settings for connecting the Printer to your network. Enter the Printer Name, IP address, Subnet address, Gateway address, DNS #1 and DNS #2 and select or deselect DHCP as needed.

  • Page 37: Wireless Status

    SECTION 3 OPERATING PRINTER WIRELESS STATUS Once a WiFi connection has been established, this screen displays information about the wireless network connection. The information on this screen if provide for reference purposes only. It will display the values for the current WiFi connection.

  • Page 38: Control Panel Keys

    SECTION 3 OPERATING PRINTER Control Panel Keys QUICK MENU KEY – Allows quick access to often-used Printer functions without having to scroll through a number of screens. Test Feed/Reprint, Horizontal and Vertical Alignment, Printer Preferences, Purge Print, and Ink Status. Press Quick Menu key again to return to previous screen.

  • Page 39: Horizontal Alignment

    SECTION 3 OPERATING PRINTER Horizontal Alignment Adjust offset of individual Printheads (side-to-side) Range: ±100 (each step is 1/1000 of an inch). Press “Test Print” to check alignment. Press “Reset” to set all values back to zero. See “HORIZONTAL ALIGNMENT”, in section titled “Using the Touchscreen”, for more details.

  • Page 40: Shutdown/Restart Key

    SECTION 3 OPERATING PRINTER Shutdown/Restart Key When the Shutdown/Restart key on the Control Panel is pressed, the Shutdown Printer screen opens. Functions found on this screen: Restart Stops and restarts the Printer's software and electronics. See “Port Reset” if button is grayed out. Shutdown Safely powers-down printer by saving settings and shutting down internal applications.

  • Page 41: Pause/Resume Key

    SECTION 3 OPERATING PRINTER Pause/Resume Key When running a job, you can use the Pause/Resume Key on the Control Panel to PAUSE and RESUME the current job. While job is printing, press this key to PAUSE the job. Press this key again to RESUME the job. NOTE: You can also perform these functions using the PAUSE/PLAY buttons from the Touchscreen (Print Data screen).

  • Page 42: Printer Driver Properties

    SECTION 3 OPERATING PRINTER Printer Driver Properties The Printer Driver for the AS-850 works similar to other Printer Drivers for Windows . It does contain some ® features that are unique to this printer. The Driver properties/features are explained below.

  • Page 43: Layout Tab

    SECTION 3 OPERATING PRINTER Layout Tab Lets you select Portrait or Landscape orientation. NOTE: In most cases, Orientation should be set to “Portrait”. Clicking Advanced” opens “Advanced Options” window. Advanced Options When Advanced Options window opens, there are Paper/Output and Document Options to set up, change, and adjust Printer. Paper/Output Paper Size: Lets you select the size of media to be used.

  • Page 44: Copy Count

    Print inverted: No (normal), Yes (rotate 180°) AS-850 (left to right feed model) with AS-850(L2R) Printer Driver Print inverted: No = “normal” – print up-side-down to operator Print inverted: Yes = “inverted” – print right-side-up to operator AS-850R (right to left feed model) with AS-850(R2L) Printer Driver Print inverted: No = “normal”...

  • Page 45: Resolution

    SECTION 3 OPERATING PRINTER Resolution: Sets resolution of print quality. Changing resolution to a higher number (e.g. 200 DPI to 600 DPI) increases image quality. NOTE: Higher resolutions reduce Belt Speed options. Print Quality Compatible Belt Speeds (Resolution) (Print Speed) Low (1), Medium (2), 150 DPI (150 x 600) Medium High (3), High (4)

  • Page 46: Adding New Form Size (Paper Size)

    Max Print Height: AS-450 = 2", AS-650 = 3", AS-850 = 4" This will prevent the operator from positioning data outside the printers physical print height. For example when feeding #10 envelopes, short edge first, in an AS-850, you would create the following Page size. Width = 9.5" Height = 4"...

  • Page 47: Printing From Bulk Mailer

    This is due to the fact that BCC Software has not developed AS-850/850R Printer Drivers, for use with Bulk Mailer. Because of this there is no integration between the current AS-850(L2R) and AS-850(R2L) Printer Drivers (developed by FlexSystems) and the Bulk Mailer Software. Therefore you must access “Advanced Settings”, in the Print Dialog box, to make changes to these features.
  • Page 48 SECTION 3 OPERATING PRINTER c. From the “Envelope Options” window select the desired media size (Name/Width) from “Envelope/Letter Layout” list. NOTE: Width = length of media in direction of travel. TIP: If your desired media size is not present, select and open the “New Envelope/Letter Layout”, located at top of list.
  • Page 49 - Device: AS-850(L2R) (AS-850 as physical printer model) - Printer Model: AS-850 (the “Direct Impression” choice in Bulk Mailer) - Print inverted = Yes in the AS-850(L2R) Driver (“inverted” print orientation). - Device: AS-850(R2L) (AS-850R as physical printer model) - Printer Model: AS-850 (the “Direct Impression” choice in Bulk Mailer)
  • Page 50 For example; when using “normal” print (Print inverted = No) on an AS-850 (left to right feed model), Head #1 should be at the bottom and Head #8 should be at the top of the Layout.
  • Page 51 SECTION 3 OPERATING PRINTER 6. Click on the “Print Records” icon , located in the upper left-hand corner of the Bulk Mailer "print preview" screen. The "Mail Print Setup" window (Print dialog) box will open. a. Make sure the corresponding Printer Driver is selected as your "Printer".
  • Page 52 Print inverted: No, Yes No = normal Yes = inverted (rotate 180°) AS-850 (left to right feed model) with AS-850(L2R) Printer Driver Print inverted: No = “normal” – print up-side-down to operator Print inverted: Yes = “inverted” – print right-side-up to operator AS-850R (right to left feed model) with AS-850(R2L) Printer Driver Print inverted: No = “normal”...

  • Page 53: Printing From Flex Mail 4.3

    OPERATING PRINTER Printing from FlexMail 4.3 This section describes the process of designing a Template (Layout) and printing to the AS-850/850R printer models. This section does not provide information on using other FlexMail functions, such as Importing a Mailing List, Validating/Cleaning records or other FlexMail features. Please contact FlexSystems (www.flex-systems.com) for help with FlexMail features/functions that are not outlined in the following procedure.
  • Page 54 5. Click on the “DESIGNER” Tab to add elements to the Layout. Once the Layout is setup to represent the AS-850 printer and your desired Page Size, you are ready to start adding elements, such as Text (including data fields), Barcodes and Pictures, to the Layout.
  • Page 55 SECTION 3 OPERATING PRINTER 6. To Save your Project and Layout, click on the “FILE” button and then click on “Save”. Type a name for your Project and then click on the Save button. TIP: You can also save the Project as a “FlexMail Template” that can be used to format future Projects. 7.
  • Page 56 This may improve throughput (print speed). 11. Click on the “Settings” Tab and make sure the appropriate AS-850 printer model is selected. You can also select the following features from this window. Print Range – The range of records you would like to print.
  • Page 57 Print Optimizations: Enabled, Disabled Make sure Enabled is selected. Print inverted: No, Yes AS-850 (left to right feed model) with AS-850(L2R) Printer Driver Print inverted: No = “normal” – print up-side-down to operator Print inverted: Yes = “inverted” – print right-side-up to operator AS-850R (right to left feed model) with AS-850(R2L) Printer Driver Print inverted: No = “normal”...
  • Page 58 SECTION 3 OPERATING PRINTER 16. Click on “OK” to Close the “Document Properties” window. 17. Click on “OK” to send records to the printer. NOTE: Make sure the printer is powered up and ready, before sending job/records to printer. TIP: If you want to “test print” a single record, or a few records, using the current Printer Preferences;...

  • Page 59: Printing From Ms-Office Applications

    SECTION 3 OPERATING PRINTER Printing from MS-Office Applications ® We do not have solutions for printing from current MS-Office applications. Although we have seen some success printing from MS-Word 2007, we have not been successful at printing from ® newer versions of MS-Word The limitation appears to be caused by the fact that MS-Word changes page size and orientation automatically.

  • Page 60: Section 4 - Maintenance

    SECTION 4 MAINTENANCE SECTION 4 - Maintenance This section covers how to care for Ink Cartridges, clear paper jams and perform routine maintenance on Printer. Inkjet Cartridge (Printhead) Inkjet Cartridges must be replaced when out of ink or when purging and cleaning have not helped the image quality.

  • Page 61: Replace Inkjet Cartridge (Printhead)

    SECTION 4 MAINTENANCE Replace Inkjet Cartridge (Printhead): CAUTION Damage to Ink Carriage and or electronics can occur if you insert or remove Cartridge at too steep of an angle. Cartridge foil may be Foil Torn damaged/torn by strong contact with pogo-pins (electrical contacts in Pen Stall) during install/removal of Cartridge.

  • Page 62: Ink Cartridge (Printhead) Disposal

    SECTION 4 MAINTENANCE Ink Cartridge (Printhead) Disposal Dispose of product in accordance with local/regional/national/international regulations. Ink in cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately. Ink Cartridge (Printhead) Care CAUTION: Ink Cartridge Care instructions are different for Water-Based and Solvent Inks, please be sure to follow the appropriate instructions.

  • Page 63: Cleaning Storage Clip Pad - Water-Based Inks

    SECTION 4 MAINTENANCE Cleaning Storage Clip Pad – Water-Based Inks Before installing an Ink Cartridge into its “Storage Clip”, please be sure to clean the “Pad” within the Cartridge Storage Clip. If not, Cartridge nozzles may be clogged/damaged by ink/debris on Pad. When using Water-Based Ink Cartridges, “Pad”...

  • Page 64: Ink Cartridge Storage - Water-Based Inks

    SECTION 4 MAINTENANCE Ink Cartridge Storage - Water-Based Inks Short-term Cartridge Storage (Less than 8 hours or less than 2 hours in hot/dry environments.) • The cartridge can be left in the Printer, for short periods of time. • The next time that the Printer is used, the cartridge nozzles may need to be cleaned and purged. Note: Decap Time (time it takes for unsealed cartridge nozzles to become clogged) will vary greatly.

  • Page 65: Solvent Ink Cartridge Use & Care

    SECTION 4 MAINTENANCE Solvent Ink Cartridge Use & Care Valid for EASYInk UltraUV (ASINKHPUUV) and EASYInk UltraSolv (ASINKHPUSLV) Ink Cartridges CAUTION Solvent Inks are Toxic and Flammable • Avoid contact with skin, eyes and clothing. Wear personal protective equipment. • Avoid breathing vapors or mists of this product.

  • Page 66: Ink Cartridge Care - Solvent Inks

    SECTION 4 MAINTENANCE Ink Cartridge Care – Solvent Inks Before Installing Cartridges into Printer 1. Remove Ink Cartridge from Storage Clip. TIP: To avoid mixing Storage Clips used with Water-Based and Solvent inks, mark Water-Based Storage Clips with “W” and Solvent Storage Clips with “S”.

  • Page 67: Cleaning Cartridge Nozzles - Solvent Inks

    SECTION 4 MAINTENANCE Cleaning Cartridge Nozzles - Solvent Inks During idle-time nozzles can dehydrate and clog. During printing process ink spray, paper fibers, and dust can build up on the Nozzle Plate. Nozzle dehydration and particle build-up will eventually block nozzles and degrade print quality.

  • Page 68: Purging Nozzles - Solvent Inks

    SECTION 4 MAINTENANCE Purging Nozzles – Solvent Inks If the Printheads (ink cartridges) sit inactive, in the printer, ink may dry in the nozzles, causing white streaks (voids) in printout. Normal printing may not remove these “ink plugs” from the nozzles. CAUTION: Solvent Ink Cartridges should NOT be Purged more than once a day.

  • Page 69: Jams In Printer

    SECTION 4 MAINTENANCE Jams in Printer If a jam occurs and the printer does not stop automatically, press PAUSE to STOP the Printer. Some possible reasons for jamming are: • Media size (length in direction of feed) does not match Driver/Software setting. •...

  • Page 70: Cleaning Printer

    SECTION 4 MAINTENANCE Cleaning Printer WARNING! PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT PRINTER FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS ON PRINTER! Printer must be cleaned regularly of accumulated paper dust and ink. Depending on types of media that are run, paper dust may accumulate within Printer and on Transport.

  • Page 71: Cleaning Media Sensor

    SECTION 4 MAINTENANCE Cleaning Media Sensor Periodically check Media Sensor for dust and debris, (located under Media Sensor Reflector Plate). 1. Use the Media Thickness Knob to raise the Printhead Carriage Assembly to its highest setting. 2. Wipe the Reflector surface (under the mounting plate) with a clean, lint-free cloth.

  • Page 72: Section 5 - Troubleshooting Guide

    SECTION 5 TROUBLESHOOTING SECTION 5 – Troubleshooting Guide Troubleshooting Guides are provided to assist you in solving any problems that might occur with Printer or its software. We tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in and has ink cartridges installed before attempting to troubleshoot any problem.

  • Page 73: Printer

    SECTION 5 TROUBLESHOOTING Printer CONDITION PROBLEM SOLUTION Touchscreen is Black and Printer is in Sleep mode To wake printer, press any of the four Power Indicator Light is ON mechanical keys or tap the Touchscreen. Printer was Shutdown, but Main Try to wake printer as described above.
  • Page 74 SECTION 5 TROUBLESHOOTING Printer (continued) CONDITION PROBLEM SOLUTION Printer has detected a Paper See Touchscreen Messages Paper Jam jam. See Touchscreen Messages Double Feed Printer has detected a double- feed or wrong Paper Size selected in driver. Not printing on Media Media not passing through Adjust media feed position (side and printer does NOT count...

  • Page 75: Touchscreen Messages

    SECTION 5 TROUBLESHOOTING Touchscreen Messages The Touchscreen will display messages to alert you to problems or to indicate a process is finished. SCREEN MESSAGE PROBLEM SOLUTION Paper jam. Clear media from feeder and/or Media is curled or bent. print transport area. Minimum: 0.008"...
  • Page 76 SECTION 5 TROUBLESHOOTING Touchscreen Messages (continued) The Touchscreen will display messages to alert you to problems or to indicate a process is finished. Printer operation has timed out Check Printer. TIME OUT (ERROR 04) or Printer was paused too long. Press OK to continue.

  • Page 77: Appendix A - Printer Specifications

    FUSE: 2x 1.6A, 250V, Slow-Blow (5x20mm) COUNTERS Lifetime Piece Counter, Session Counter, Jobs Counter OPTIONS AS-850: Left-to-Right operation or AS-850R: Right-to-Left operation, AS-FDR14 (EasyFeed 140) Feeder, RS-140 Riser, Conveyor/Stacker, IR Dryer, Cabinet All Specifications are Subject To Change Without Notice...

  • Page 78: Appendix B - Supplies And Optional Hardware

    APPENDIX B APPENDIX B – Supplies and Optional Hardware Supplies – Compatible Inkjet Cartridges (Printheads) The following proprietary inkjet cartridges were available at the time of publication. Please contact your Distributor for currently available ink types and colors. The following inkjet cartridges are constructed using Genuine HP Original Inkjet Cartridges (not refills or knock-offs).

  • Page 79: Optional Hardware

    Friction Feeder AS-FDR14 (EasyFeed 140) Friction Feeder Riser Stand RS-140 Conveyor/Stacker (not shown) AS-CSD3 (TB-390) or AS-CSD6 (TB-690) IR Dryer (not shown) For conveyors AS-850 (left to right feed) Printer shown with AS-FDR14 (EasyFeed 140) Feeder on RS-140 Feeder Stand...

  • Page 80: Index

    INDEX INDEX Media Sensor ............35 Adding New Form Size ..........46 Piece Count ............35 Adding New Paper Size ..........46 Piece Length ............35 Adjustment Knob, Media Thickness ......6 Diagnostics Screen ..........35 Alphanumeric Keyboard .......... 23 Display Antenna, WiFi ............
  • Page 81 Inkjet Cartridge ............ 15 Set-up Screen ............27 Print Image Menu ............ 26 Printer ..............9 Print Range – AS-850 (L2R) ........19 Printer Driver ............13 Print Range – AS-850R (R2L) ........20 Interface Connector Print Unit Positioning ..........19 Feeder ..............
  • Page 82 INDEX Main Power Switch ..........7 Maintenance ............60 Quick Menu Horizontal Alignment ........... 39 Media Exit Roller ............ 6 Ink Status ............. 39 Media Hold-Down Strap ........7 Printer Preferences ..........39 Media Sensor ............6 Purge Print ............38 Media Side Guides ..........
  • Page 83 INDEX Print Data Screen ..........24 Transport Belts ............7 Vertical Alignment Screen ........32 Vertical Alignment, Printhead ......... 32 Transport Beltsrs, Cleaning ........70 Voltage Selection ............. 10 Transport Control Screen ........41 Troubleshooting ............72 Water-Based Ink Cartridge Care ......62 Inkjet Cartridge ............
  • Page 86 © Quadient May 28, 2020...

This manual is also suitable for:

As-850rAs-650

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