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User Guide B&W Document Printer HD-MB50D...
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Troubleshooting Information for This Printer This manual is intended solely for the use and information of Quadient, its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects.
TABLE OF CONTENTS Manuals for This Machine..........................4 1. Getting Started Before You Start..............................7 How to Read the Manuals..........................7 Model-Specific Information...........................8 List of Options..............................9 Guide to Names and Functions of Components....................11 Guide to Functions of the Machine's Options....................16 Guide to Functions of the Machine's External Options................16 Guide to the Names and Functions of the Machine's Control Panel............
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Precautions for Loading Paper........................43 Loading Paper into Paper Trays........................43 Loading Paper into the Bypass Tray......................45 Loading Paper into Tray 3 (LCT).........................46 Loading Orientation-fixed Paper or Two-sided Paper................49 Recommended Paper............................51 Recommended Paper Sizes and Types......................51 Printing from the Bypass Tray.......................... 61 Specifying Regular Sizes Using the Control Panel..................61 Specifying a Custom Size Paper Using the Control Panel................61 Specifying Thick Paper, Thin Paper, or OHP Transparencies for Paper Type Using the Control Panel..
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User Information on Electrical and Electronic Equipment (mainly Europe)......97 Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe) ..................................98 Environmental Advice for Users (mainly Europe)..............98 Notes to users in the state of California (Notes to Users in USA) (mainly North America)..
The operating instructions of this machine are provided in the following formats: Format Manuals Printed manuals • Quick Installation Guide - Unbox and install • HD-MB50D Read This First - Safety Information USB Thumb Drive (included with printer) or • Quick Installation Guide- Unbox and install Quadient Website •...
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User Guide Regarding the basic usage of this machine, frequently used functions, troubleshooting when an error message appears, etc., summaries are provided for each user manual. HD-MB50D Driver Installation Procedure Describes how to install and configure the PCL6 printer driver...
1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.
1. Getting Started Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products. For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
Before You Start • Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.
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Guide to Names and Functions of Components Guide to Names and Functions of Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Front and left view DUL005 1. Auxiliary Tray on the Paper Reversal Location Pull this tray when duplex printing on paper larger than A4 or 8 1 / 2 ×...
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1. Getting Started Front and right view DUL006 1. Right cover Open this cover when a paper jam occurs. 2. Bypass tray Use to print on OHP transparencies, adhesive labels, and paper that cannot be loaded in the paper trays. For details, see page 45 "Loading Paper into the Bypass Tray".
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Guide to Names and Functions of Components 6. Lower right cover Open this cover when a paper jam occurs. Rear and left view DUL007 1. Vents Prevent overheating.
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1. Getting Started Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options 1. High Capacity Trays with Casters - HD-MB50-HCTRAY Adds two additional paper trays (Tray 3 & Tray 4) to printer. Referred to as "Lower Paper Trays" in manual Each tray can hold up to 550 sheets.
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Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel DNE093 1. Display panel This is a touch panel display that features icons, keys, shortcuts, and widgets that allow you to navigate the screens of the various functions and applications and provide you with information about operation status and other messages.
1. Getting Started Changing the Display Language You can change the language used on the display. English is set as default. Press [Home] ( ) at the bottom of the screen in the center. Flick the screen to the left, and then press the [Change Langs. Widget] icon. Select the language you want to display.
How to Use the [Home] Screen How to Use the [Home] Screen The [Home] screen is set as the default screen when the machine is turned on. One icon is assigned to each function, and these icons are displayed on the [Home] screen. You can register widgets such as the Change Langs.
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1. Getting Started 5. Application list icon Press to display the application list. You can create shortcuts to the applications on the [Home] screen. To use an application displayed in the [Widgets] tab and [Program] tab, create a shortcut for the application on the [Home] screen.
How to Use the [Home] Screen • Machine Features • Maintenance: Print • Maintenance: Image • Counter • Inquiry • Address Book Management • Tray Paper Settings • Current Job / Job History • The [Home] screen is set as the default screen when the machine is turned on. You can change this default setting under Function Priority.
1. Getting Started Icon Description User Tools Press to display the screen for the machine's initial settings. System Mes. Widget Displays messages from the machine system and applications. Change Langs. Widget Allows you to change the on-screen language. Supply Info Widget Displays the remaining amount of toner.
How to Use the [Home] Screen 2. Operational status or messages Displays current machine status, such as "Ready", "Offline", and "Printing...". Information about the print job (user ID and document name) appears in this section. 3. [Print from Memory Storage Device] Press to display the screen for printing files stored on memory storage devices directly.
1. Getting Started DUL012 1. [Prev.] / [Crnt.] Press to switch between the [Information] screen of the previous count period and that of the current count period. 2. Paper Reduction Shows the amount of paper saved by using the duplex and combine printing functions. The figure indicates the percentage of paper saved from the total of all the paper used.
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How to Use the [Home] Screen Place your thumb and forefinger on the screen, and then pinch the fingers together to zoom out the screen. Double-tapping can also be effective for this operation. DNE103 • Pinch-out Place your thumb and forefinger on the screen, and then spread the fingers apart to zoom in the screen.
1. Getting Started DNE101 • Drag Slide your finger while pressing the screen. You can move icons, folders, etc., to where you want to place them. DNE111 Adding Icons to the [Home] Screen Adding shortcuts to the [Home] screen You can add shortcuts to the machine's functions. You can display the icons for the machine's functions and the embedded software applications after you delete them from the [Home] screen.
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How to Use the [Home] Screen Drag the icon to where you want to place it on the screen. If you want to add a shortcut to [Printer (Classic)], proceed to Step 6. Select [Printer (Classic)]. Adding widgets to the [Home] screen You can add widgets to the [Home] screen to show the remaining amount of toner or change the display language.
1. Getting Started Turning On/Off the Power Turning On/Off the Power • When you push the main power switch, wait at least 10 seconds after it is confirmed that the main power indicator has lit up or gone out. The main power switch is on the right side of the machine. When this switch is turned on, the main power turns on and the main power indicator on the right side of the control panel lights up.
Turning On/Off the Power Turning off the main power • When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.
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1. Getting Started • Open the front cover or right cover • When a machine is in Fusing Unit Off mode, the main power indicator is lit. In Sleep mode, the main power indicator flashes slowly. • The energy saving functions will not operate in the following cases: •...
Accessing User Tools Accessing User Tools This section describes how to access the User Tools menu. User Tools allow you to change or set defaults, and have eight types of menus: • Screen Features Specify the settings of the control panel. •...
1. Getting Started Select the settings you want to change. To change the user tool in [System Settings], press [Machine Features], and then press [System Settings]. Change settings by following instructions on the display, and then press [OK]. Quitting User Tools This section describes how to quit the settings of User Tools.
Using Web Image Monitor Using Web Image Monitor Using Web Image Monitor, you can check the machine status and change settings. • You cannot configure the machine settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from a computer connected to the machine's network.
1. Getting Started Displaying Top Page This section explains the Top Page and how to display Web Image Monitor. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". Start your web browser.
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Using Web Image Monitor 5. Work area Display the contents of the item selected in the menu area.
The toner bottle will need to be replaced when the "No Toner" message is displayed on the printer. NOTE: Replacement instructions are provided on the "USB Thumb Drive", that was included with the printer and they can also be obtain from Quadient knowledgebase. See document titled: "Black Toner Bottle (HD-MB5TNR-KK) Replacement Instructions".
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Additional supplies can be ordered from your Quadient Dealer/Distributor or Online at www.myQuadient.com Click on SUPPLIES (account required). Supplies should be purchased from your Quadient Dealer/Distributor to ensure that they are genuine items that will work with the HD-MB50D printer.
NOTICE: Although brief replacement instructions are provided with Maintenance Kits, more detailed instructions are provided on the "USB Thumb Drive", that was included with the printer. Instructions can also be obtain from Quadient knowledgebase. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns.
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"Replacement of Maintenance Kit B will soon be necessary. A new unit is required. Please contact your local vendor." The Fusing Unit in this kit is a "user replaceable" supply that is compatible with the Quadient HD-MB50D printer. The Fusing Unit in this kit will be used to replace the currently installed/ depleted Fusing Unit when the printer displays the following message: "Replacement of Maintenance Kit B is now necessary.
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2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Loading Paper Precautions for Loading Paper • When loading paper, take care not to trap or injure your fingers. •...
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2. Loading Paper • When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease, thin paper may wrinkle, or the paper may misfeed.
Loading Paper • Various sizes of paper can be loaded in the paper trays by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in Paper Trays", Operating Instructions. • You can load envelopes in the paper trays. When loading envelopes, place them in the correct orientation.
2. Loading Paper DCG018 • When you use the bypass tray, it is recommended to load the paper in orientation. • Certain types of paper might not be detected properly when placed on the bypass tray. If this happens, remove the paper and place it on the bypass tray again. •...
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Loading Paper • When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds stop coming from the tray.
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2. Loading Paper CVA019 Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use. •...
Loading Paper Loading Orientation-fixed Paper or Two-sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not be printed correctly, depending on how the originals and paper are placed. Settings for the User Tools Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below.
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2. Loading Paper Print Trays 1–4 Tray 3 (LCT) Bypass tray side One- sided Two- sided • To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must specify [Letterhead] as the paper type in the printer driver's settings. •...
Recommended Paper Recommended Paper Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use paper that curls, either because it is too dry or too damp, a staple clogging or paper jam may occur. •...
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2. Loading Paper Paper type and weight Paper size Paper capacity 60–300 g/m (16 lb. Bond– Select the paper size using the 550 sheets 110 lb. Cover) Tray Paper Settings menu Plain Paper 1–Thick Paper 4 A5 , A6 , B6 JIS , 11 ×...
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Recommended Paper *1 Adjust the supporting side fence before loading B4 JIS , A3 , or 11 × 17 paper into Trays 3–4. *2 When loading paper with a vertical length of more than 279.4 mm (11.0 inches) in Tray 1, use paper that has a horizontal width of 420 mm (16.6 inches) or less.
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2. Loading Paper Paper type and weight Paper size Paper capacity 52–300 g/m (14 lb. Bond– Custom size • 100 sheets (up to 10 mm 110 lb. Cover) in height) Thin Paper–Thick Paper 4 • Thick Paper 1: 40 sheets Vertical: 90.0–304.8 mm •...
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Recommended Paper Paper type and weight Paper size Paper capacity 60–300 g/m (16 lb. Bond– 1000 sheets × 2 110 lb. Cover) Plain Paper 1–Thick Paper 4 × 11 *1 To load paper any of the sizes specified above, contact your service representative. Paper Thickness Paper Thickness Paper weight...
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2. Loading Paper Paper Thickness Paper weight Thick Paper 3 221–256 g/m (80 lb. Cover–140 lb. Index) Thick Paper 4 257–300 g/m (140 lb. Index–110 lb. Cover) *1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight. Change the paper weight setting to thinner or thicker.
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Recommended Paper • Remove printed sheets one by one. • When loading translucent paper: • When loading translucent paper, always use long grain paper, and set the paper direction according to the grain. • Translucent paper easily absorbs humidity and becomes curled. Remove curl in the translucent paper before loading.
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2. Loading Paper • Select [Thick Paper 1], [Thick Paper 2], [Thick Paper 3], or [Thick Paper 4] as the paper thickness in [Tray Paper Settings]. • Even if thick paper is loaded as described above, normal operations and print quality might still not be possible, depending on the paper type.
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Recommended Paper Types of envelopes Trays 1–4 Bypass tray Side-opening envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: • Bottom side of envelopes: toward the back of the machine toward the back of the machine • Side to be printed: face up •...
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2. Loading Paper • Certain types of envelopes might come out creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.
Printing from the Bypass Tray Printing from the Bypass Tray • If you select [Machine Setting(s)] in [Bypass Tray] under [Tray Setting Priority] in [System] of the Printer Features menu, the settings made using the control panel have priority over the printer driver settings.
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2. Loading Paper Press [Printer Bypass Paper Size]. Press [Custom Size]. If a custom size is already specified, press [Change Size]. Press [Horizontal]. Enter the horizontal size using the number keys, and then press [ ]. Press [Vertical]. Enter the vertical size using the number keys, and then press [ ]. Press [OK] twice.
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Printing from the Bypass Tray Select the proper items, according to the paper type you want to specify. • Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies. • To load thin or thick paper, press [Plain: Hidden] on the [Paper Type] area, and then select the appropriate paper thickness in the [Paper Thickness] area.
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3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When the Machine Makes a Beeping Sound The following table describes the meaning of the various beep patterns that the machine issues to alert users about left originals and other machine conditions.
3. Troubleshooting When a Status Icon Is Displayed This section describes the status icons displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Status Icon Status : Paper Misfeed icon Appears when a paper misfeed occurs.
When the Indicator Lamp for [Check Status] Is Lit or Flashing When the Indicator Lamp for [Check Status] Is Lit or Flashing If the indicator lamp for [Check Status] lights up or flashes, press [Check Status] to display the [Check Status] screen.
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3. Troubleshooting The following table explains problems that cause the indicator lamp for [Check Status] to light or flash. Problem Cause Solution Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left.
When You Have Problems Operating the Machine When You Have Problems Operating the Machine Problem Cause Solution The indicator lamp remains In some cases, the machine Before you press [Energy Saver], lit and the machine does not does not enter Sleep mode check that Sleep mode can be enter Sleep mode even when [Energy Saver] is...
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3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. Using curled paper often • Flatten the paper with your hands causes misfeeds, soiled to straighten out the curl. paper edges, or slipped • Load the paper upside down so positions while stack printing that the curled edges face is performed.
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When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. There is a foreign object on • Remove the misfed paper. For the finisher tray. details about removing jammed paper, see page 92 "Removing Jammed Paper". • Do not place anything on the finisher tray.
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3. Troubleshooting Problem Cause Solution The function does not run or The function cannot be Wait a while. When the Address Book cannot be used. performed while the Address backup is complete, the function will Book is being backed up be performed.
If USB Connection Fails If USB Connection Fails Problem Cause Solution The machine is not The USB cable is not Disconnect the USB cable, and turn off automatically recognized. connected properly. the machine, and then turn the machine back on. When the [Home] screen appears, connect the USB cable again.
3. Troubleshooting Messages Displayed When You Use the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Messages Displayed on the Control Panel When You Use the Printer Function •...
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Messages Displayed When You Use the Printer Function Message Cause Solution "Load following paper in n. The printer driver settings are Check that the printer driver settings To force print, select incorrect or the tray does not are correct, and then load paper of another tray and press contain paper of the size the size selected in the printer driver...
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3. Troubleshooting Message Cause Solution "Parallel I/F board has a An error has occurred in the Turn off the power, and then back on problem." IEEE 1284 interface board. again. If the message appears again, contact your service representative. "Printer font error." An error has occurred in the Contact your service representative.
Messages Displayed When You Use the Printer Function Message Cause Solution "Unable to access the • An error occurred Save the file to a different memory specified memory storage when the machine storage device, and then print again. device." accessed the memory storage device or a file stored on the memory storage device.
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3. Troubleshooting Message Cause Solution "Error occurred while The [Enter User Text:] field On the printer driver's [Detailed processing an Unauthorized on the [Unauthorized Copy Settings] tab, click [Effects] in "Menu:". Copy Prevention job. Job Prevention for Pattern Select [Unauthorized Copy cancelled."...
When Other Messages Appear When Other Messages Appear Message Cause Solution "Firmware update will start. Automatic firmware update • If you want to start the firmware Press [OK]. It will start is enabled and it is the time update, press [OK], or configure automatically after 30 for an automatic update.
3. Troubleshooting Message Cause Solution "Internal cooling fan is Large print runs will cause The fan will emit noise, but this is active." the machine's interior to heat normal and the machine will be up, triggering the cooling operable while the fan is running. fan.
When You Cannot Print When You Cannot Print Cause Solution The power is off. For details about how to turn on the power, see page 30 "Turning On/Off the Power". The cause is displayed on the screen of Check the error message or warning status on the the control panel.
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3. Troubleshooting Cause Solution The login user name, login password, or Check the login user name, login password, or driver driver encryption key is invalid. encryption key. Advanced encryption has been set using Check the extended security function settings. For details the extended security function.
Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is Settings for thick paper have PCL 5e smudged.
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3. Troubleshooting Problem Cause Solution Images smudge when The specified paper type PCL 5e rubbed. (Toner is not fixed.) and the paper that is On the printer driver's [Paper] actually loaded might be tab, select a proper paper type in different.
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Other Printing Problems Problem Cause Solution A solid line is printed as a Dither patterns do not match. Change the dithering settings on the dashed line or appears printer driver. For details about the blurred. dithering settings, see the printer driver Help.
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3. Troubleshooting When paper is not fed properly Problem Cause Solution PCL 5e Paper is not fed from the When you are using a selected tray. Windows operating system, On the printer driver's [Paper] printer driver settings tab, select the desired input tray in override those settings the "Input Tray:"...
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Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has • Use recommended paper. For been folded or creased. details about recommended paper, see page 51 "Recommended Paper Sizes and Types". • Use paper that has been stored in the recommended temperature and humidity conditions.
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3. Troubleshooting Problem Cause Solution Edges of sheets are creased. You are using non- Use recommended paper. For details recommended paper. about recommended paper, see page 51 "Recommended Paper Sizes and Types". Duplex printing cannot be You have loaded paper that Change the paper.
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Other Printing Problems Problem Cause Solution It takes a long time to Photographs and other If the Data In indicator is flashing, the complete a print job. data- intensive pages take a printer has received data. Wait for a long time for the machine to moment.
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3. Troubleshooting Problem Cause Solution PDF files cannot print or PDF PDF files are password- To print password-protected PDF files, direct printing cannot be protected. enter the password in the [PDF Menu] performed. or on Web Image Monitor. For details about printing PDF files, see "PDF Menu", Operating Instructions or Web Image Monitor Help.
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Other Printing Problems Problem Cause Solution If the problem cannot be resolved, contact your service representative.
3. Troubleshooting Removing Jammed Paper • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper.
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Removing Jammed Paper DUL208 Remove the jammed paper by following the procedures that are displayed on the screen. • When [Next] or [Previous] is displayed on the screen. After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When the jammed paper is removed, restore the machine to the original state.
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4. Information for This Printer This chapter describes environmental precautions and regulations. Information on Environmental Regulations ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® This company is a participant in the ENERGY STAR Program. This machine is compliant with the regulations specified by the ®...
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4. Information for This Printer • The default delay time the machine waits before entering Sleep mode is 1 minute. This default time can be changed. • The machine can print jobs from computers while in Sleep mode. Specification • Region A (mainly Europe and Asia) Specification Reduced electrical consumption...
Information on Environmental Regulations • Depending on which embedded software application is installed on it, the machine might take longer than indicated to enter Sleep mode. User Information on Electrical and Electronic Equipment (mainly Europe) Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.
4. Information for This Printer Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators. This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.
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Information on Environmental Regulations Recycling Toner cartridges and consumables We encourage recycling of end-of-life consumables/supplies, and recommend that you use your local recycling resources whenever possible to reduce environmental impact. If local recycling is not available, you can easily return items through our Toner Cartridge/Container/ Maintenance Kit Return Programs.
4. Information for This Printer Trademarks Adobe, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. Google and Chrome are trademarks of Google Inc. ®...
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Trademarks • The product names of Windows 8.1 are as follows: ® ® Microsoft Windows ® ® Microsoft Windows 8.1 Pro ® ® Microsoft Windows 8.1 Enterprise • The product names of Windows 10 are as follows: ® ® Microsoft Windows 10 Home Premium ®...
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