Epson EcoTank ET-15000 Series User Manual page 194

Solving Problems
Faxes Are Sent at the Wrong Size
The following causes can be considered.
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax >
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals on the Scanner Glass" on page 44
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There is dust or dirt on the scanner glass or document mat.
Solutions
When scanning from the control panel and selecting the auto scan area cropping function, remove any
trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original,
the scanning range expands to include it.
"Cleaning the Scanner Glass" on page 138
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Cannot Save Received Faxes to a Memory Device
The following causes can be considered.
The setting for saving received faxes to external memory is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Receive Settings, and then enable Save to Memory
Device in each menu.
A memory device is not connected to the printer.
Solutions
Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes
are saved in the device, they are deleted from the printer's memory.
There is not enough free space in the device.
Solutions
Delete unnecessary data from the device to increase the amount of free space. Or, connect another device
that has enough free space.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
(More) > Fax Report > Last Transmission.
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