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9 Warranty
The tank is guaranteed against breakage for a
period of five years, starting from the date the
appliance was activated, if the warranty voucher
was sent back to the manufacturer. In the absence
of this document, the date of manufacture will be
used to determine the start date. If the tank is
broken, the whole appliance will be replaced.
The other parts are guaranteed for a two year
period starting from the date the appliance was
activated, if the warranty voucher was sent
back to the manufacturer. In the absence of this
document, the date of manufacture will be used to
determine the start date.
The appliance is guaranteed against all
manufacturing defects, provided that it was
installed by a qualified professional using our
instruction manuals, the C15-100 standard for
electrical connections and the plumbing DTU 60-1
additional clause 4 for domestic water.
A defective part does not warrant the whole
appliance being replaced.
The warranty only extends to parts which we
identify as having been defective at manufacture.
If necessary, the part or product should be
returned to the manufacturer but only with
prior agreement from our technical department.
Labour, transport and packaging costs are the
responsibility of the user. Repairs on a device will
not result in compensation. The parts warranty
ends at the same time as the
appliance warranty.
The warranty only applies to the appliance and its
components and excludes any part or installation
external to the appliance.
Regular maintenance of the appliance by a trained
professional is essential for ensuring sustained
use and durability. In the absence of regular
maintenance, the warranty will not apply.
If an appliance is presumed to have been
the cause of any damage, the appliance and
the damage must be left as they are and not
tampered with.
9.1
Warranty Limits
9.1.1 General Information
Please read the following statements
carefully as it affects your warranty.
Please ensure that the installer has fully
completed the Benchmark Checklist on the inside
back pages of this document and that you have
signed it to say that you have received a full and
clear explanation of its operation. The installer
is legally required to complete a commissioning
checklist as a means of complying with the
appropriate Building Regulations Part G3 (England
and Wales), Part P of Northern Ireland and Sec-
tion 6 of Scotland.
All installations must be notified to Local Area
Building Control either directly or through a
Competent Persons Scheme. A Building
Regulations Compliance Certificate will then be
issued to the customer who should, on receipt,
write the Notification Number on the Benchmark
Checklist.
This product should be serviced annually to
optimise its safety, efficiency and performance.
The service engineer should complete the relevant
Service Record on the Benchmark Checklist after
each service.
The Benchmark Checklist will be required in the
event of any warranty work.
The warranty does not apply to defects or damage
caused by situations or events such as:
•
Misuse, abuse, negligence, improper
transport or handling.
•
Incorrect installation, or installation which
has been carried out without following the
instructions in the manual and user guide.
•
Insufficient maintenance.
•
Modifications or changes carried out on the
appliance.
•
Impacts from foreign objects, fire,
earthquakes, floods, lightning, ice,
hailstones, hurricanes or any other natural
catastrophe.
•
Movement, imbalance, collapse or settling
of the ground or the structure where the
appliance is installed.
•
Any other damage which is not due to
defects in the product.
The heat pump water heater is not guaranteed
against:
•
Variations in colour of the appliance or
damage caused by air pollution, exposure
to chemical elements or changes brought
about by bad weather conditions.
•
Dirt, rust, grease or stains which occur on
the surface of the appliance.
Warranty
24
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