Warranty And Service; Faqs And Troubleshooting - Samsung NZ84T9770EK User Manual

Warranty and service

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
following instructions do not help in each specific case.
WARNING
Repairs to the appliance are to be performed only by a qualified service technician.
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem
What should I do if the • The fuse in the house
cooking zones are not wiring is intact.
functioning? • The control indicators
in the control panel are
illuminated.
What should I do if the
• The On/Off
cooking zones will not
was accidentally
switch on?
actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
What should I do if the
• The On/Off
display except for ,
was accidentally
the residual warmth
actuated.
indicator suddenly
• The control panel is
disppears?
partially covered by a
damp cloth or liquid.
What should I do if, • The cooking zone
after the cooking zones was only briefly used
have been switched off, and therefore did not
residual warmth is not become hot enough.
indicated in the display.
26 English
NZ84T9770EK_EU_DG68-00630B-00_EN.indd 26
Possible cause Solution
• If the fuses trip a
number of times, call an
authorised electrician.
• The appliance is
properly switched on.
• The appliance is
button
properly switched on.
• Clean the control panel.
• The appliance is
button
properly switched on.
• Clean the control panel.
• If the cooking zone
is hot, please call the
customer service center.
Information code Possible cause
C0 Check the Auto Cook sensor.
The temperature is sensed
C1
higher than specified.
C2 Check the Auto Cook sensor.
A2 The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor blade.
d0 The sensor is pressed for more
than 8 seconds.
F0 Communications between main
and sub PCBs fail.
F2 The touch-enabled IC
communicates abnormally.
Solution
Restart the appliance using
the On/Off button. If
the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance and try
again. If the problem still
continues, contact a local
service center.
Check if the sensor pad
is wet or pressed. If the
problem continues, restart
the appliance using the On/
Off button. If the problem
still continues, contact a
local service center.
Restart the appliance using
the On/Off button. If
the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance. If the
problem still continues,
contact a local service
center.
2020-02-25 12:35:21