Warranty And Service; Faqs And Troubleshooting - Samsung NZ64K5747BK User Manual

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
following instructions do not help in each specific case.
WARNING
Repairs to the appliance are to be performed only by a qualified service technician.
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem
What should I do if the • The fuse in the house
wiring is intact.
cooking zones are not
functioning?
What should I do if the • The On/Off sensor
was accidentally
cooking zones will not
switch on? actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
What should I do if • The On/Off sensor
the display except for was accidentally
, the residual actuated.
• The control panel is
warmth indicator
suddenly disppears? partially covered by a
damp cloth or liquid.
What should I do if, • The cooking zone
after the cooking was only briefly used
zones have been and therefore did not
switched off, become hot enough.
residual warmth is
not indicated in the
display
NZ64K5747BK_ET_DG68-00819A-02_IT+EN.indb 25
Possible cause Solution
• If the fuses trip a
number of times,
call an authorised
electrician.
• The appliance is
properly switched on.
• Clean the control
panel.
• The appliance is
properly switched on.
• Clean the control
panel.
• If the cooking zone is
hot, please call a local
service center.
Information code Possible cause
C0 Check the Auto Cook sensor.
The temperature is sensed
C1
higher than specified.
C2 Check the Auto Cook sensor.
A2 The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor
blade.
d0 The sensor is pressed for
more than 8 seconds.
F0 Communications between
main and sub PCBs fail.
F2 The touch-enabled IC
communicates abnormally.
Solution
Restart the appliance
using the Power button.
If the problem continues,
disconnect power for
more than 30 seconds.
Then, restart the appliance
and try again. If the
problem still continues,
contact a local service
center.
Check if the sensor pad
is wet or pressed. If the
problem continues, restart
the appliance using the
Power button. If the
problem still continues,
contact a local service
center.
Restart the appliance
using the Power button.
If the problem continues,
disconnect power for
more than 30 seconds.
Then, restart the
appliance. If the problem
still continues, contact a
local service center.
English 25
2018-07-06 3:29:23