Veris iScan EC-OM Operating Instructions Manual page 34

Pub# OM22-iScan EC-OM
Procedure #10 SoilViewer Troubleshooting
V.Sense controller is not found/ No Communication in SoilViewer
Check to ensure the com which the V.Sense controller is connected to is present under the device
manager. To get to the device manager go to StartSettingsControl PanelSystem Click on the
Hardware tab and then click on the device manager button. Click on the "+" sign next to Ports and make
sure the port is listed here. In this case a USB to serial converter is being used and the port is listed as
USB Serial Port (COM33)
Figure10.1
If the port is not listed here, then unplug and replug the USB – Serial converter cable and replug. If USB –
Serial port is still unavailable, or has a yellow exclamation mark next to it, then reinstall the drivers following
the manufacturer's instructions for driver installation.
The drivers could be obtained from the internet via windows. If the PC has connectivity to the internet, right
click on the USB-Serial converter, and choose "Update Driver"; when prompted select "Let windows update
driver automatically".
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