Contents
Service centre requirements ...................................................................................................................................................... 4
Product feedback .............................................................................................................................................................. 4
Technical bulletins ............................................................................................................................................................. 4
Returning a product .......................................................................................................................................................... 4
Service equipment ..................................................................................................................................................................... 6
Changes to product................................................................................................................................................................... 7
Servicing procedures ......................................................................................................................................................... 8
Parts diagrams .......................................................................................................................................................................... 9
Parts list .................................................................................................................................................................................. 11
Troubleshooting ...................................................................................................................................................................... 13
Service page / screen............................................................................................................................................................... 16
Accessing the service login page ..................................................................................................................................... 16
Main service page items.................................................................................................................................................. 16
Testing the indicator ............................................................................................................................................................... 17
Checking for stable weights ............................................................................................................................................ 17
Checking the calibration ................................................................................................................................................. 17
Checking the load cell codes ........................................................................................................................................... 17
Checking the power connection ...................................................................................................................................... 18
Checking the USB connections........................................................................................................................................ 18
Checking the RS232 connection ..................................................................................................................................... 18
wireless connection .......................................................................................................................... 18
Checking the LCD............................................................................................................................................................ 19
Testing the keypad .......................................................................................................................................................... 19
Checking the battery ....................................................................................................................................................... 20
Repair procedures ................................................................................................................................................................... 22
Before you begin ............................................................................................................................................................. 22
Replacing the case o-ring ................................................................................................................................................ 27
Replacing the battery ...................................................................................................................................................... 27
Replacing the USB connectors ........................................................................................................................................ 30
Removing and refitting the PCA ...................................................................................................................................... 32
Issue 4, 8/2017
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wireless connection................................................................................................................. 18
ID5000, XR5000 Level 1 Service Manual
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Questions and answers
screen wont stay on, a picture of a battery with a line through it appears , then it goes blank!
The screen not staying on and displaying a battery icon with a line through it suggests a battery issue. Possible causes include a faulty or insufficiently charged battery. Try recharging the battery for at least twelve hours and check if the charging indicator cycles. If the battery does not recover, measure its open circuit voltage; if it is below 2.5V, replace the battery. If the issue persists, the PCA may be faulty and require replacement.
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