Tru-Test ID5000 Service Manual
  1. Manuals
  2. Brands
  3. Tru-Test Manuals
  4. Accessories
  5. ID5000
  6. Service manual

Tru-Test ID5000 Service Manual

Scale indicator
Hide thumbs
Table of Contents

Advertisement

Quick Links

SERVICE MANUAL - Level 1
Issue 4, 8/2017
1

Advertisement

Table of Contents
loading

Related Manuals for Tru-Test ID5000

Summary of Contents for Tru-Test ID5000

  • Page 1 SERVICE MANUAL - Level 1 Issue 4, 8/2017...

  • Page 2: Table Of Contents

    ID5000, XR5000 Level 1 Service Manual Contents Service centre requirements ..............................4 Product feedback ................................4 Technical bulletins ................................4 Returning a product ................................4 Service equipment ..................................6 Changes to product................................... 7 Servicing procedures ................................. 8 Parts diagrams ..................................9 Parts list ....................................
  • Page 3 Replacing the LCD (indicators with serial number >510,000 only) ................. 35 Replacing the case front assembly ..........................38 © Tru-Test Limited, 2014-17. All rights reserved. Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Any use by Tru-Test Limited is under licence. Issue 4, 8/2017...

  • Page 4: Service Centre Requirements

    Returning a product Before a product or assembly is returned to Tru-Test for service or analysis, please request a Return Authorisation (RA) number so that one can be allocated. The RA number will ensure that we are ready for the product when it is received and assist us in providing efficient and prompt service.
  • Page 5 ID5000, XR5000 Fault report card Email to: From: Service Department (Distributor) Tru-Test Ltd service@trutest.co.nz (Tru-Test Ltd representative) Date Return authority (RA) number Warranty   Product returned: Indicator  Model:   ID5000 XR5000 Serial number  Load bar/Load cells...

  • Page 6: Service Equipment

    ID5000, XR5000 Level 1 Service Manual Service equipment To service ID5000 and XR5000 indicators, you will require the following equipment: Item Description Multi-meter Good quality digital type with 300 mA and 300 mV range Screwdrivers Pozi-drive, size 1 (for connectors, PCA and cradle – torque setting 0.5 Nm (4 lb-in.)) Pozi-drive, size 2 (for case back screws, bumper screws –...

  • Page 7: Changes To Product

    Changes to product In June 2017, the LCD on ID5000 and XR5000 indicators was discontinued in favour of an LCD which had better contrast and brightness. Indicators with a serial number of <510,000 (a number between 0 and 510,000) will have been manufactured with the old LCD.

  • Page 8: Servicing Procedures

    The reason that the whole indicator must be replaced is that the new LCD does not fit fit into the old case and there are also many other associated spare parts which are required to perform this repair. For this reason, it is more economical to replace the entire indicator.

  • Page 9: Parts Diagrams

    ID5000, XR5000 Level 1 Service Manual Parts diagrams Parts for ID5000 and XR5000 indicators with serial number >510,000 The spare parts differ, depending on the when the indicator was manufactured. Make sure that you have checked the serial number on the indicator before ordering any spare parts.
  • Page 10 ID5000, XR5000 Level 1 Service Manual Parts for ID5000 and XR5000 indicators with serial number <510,000 The spare parts differ, depending on the when the indicator was manufactured. Make sure that you have checked the serial number on the indicator before ordering any spare parts.

  • Page 11: Parts List

    ID5000, XR5000 Level 1 Service Manual Parts list The spare parts differ, depending on the when the indicator was manufactured. Make sure that you have checked the serial number on the indicator before ordering any spare parts. Description Contents Quantity per unit Part number Models with serial number >510,000...
  • Page 12 ID5000, XR5000 Level 1 Service Manual Screw kit bumper (Kit of 40 screws used for securing 823285P bumpers). Screw kit C16 and cradle/PCA (Kit of 50 screws used for securing SSS20416P power/comms connector, load bar connectors, cradle and PCA). Screw kit USB connectors...

  • Page 13: Troubleshooting

    ID5000, XR5000 Level 1 Service Manual Troubleshooting Symptom Possible Fault Action Indicator does not Battery deep If the red stable LED turns on when the power adaptor is plugged in, then leave discharged switch on, or switches it on charge for 30 minutes to see if the battery will recover and allow the off during the boot indicator to turn on.
  • Page 14 Plug a good load bar FPC into the PCA and check if the weights are stable. PCA is faulty Replace the PCA (see page 32). Bad cell code displayed Non Tru-Test load cell Probably needs span calibration. See the technical bulletin Span Calibration Guide...
  • Page 15 PCA. If the indicator still does not switch on, try known good FPCs. Wrong bit rates The handshaking settings for the ID5000 and XR5000 are: 8 data bits, 1 stop bit, no parity, with 9600 bps. Ensure that the other device has matching settings.

  • Page 16: Service Page / Screen

    ID5000, XR5000 Level 1 Service Manual Service page / screen Accessing the service login page You can access the Service login page by pressing the key, then the Settings soft key. Press the Next page soft key until the Service option appears, then press the Service soft key.

  • Page 17: Testing The Indicator

    Auto zero track may hide any small movements. Disable auto zero before testing for stable weights. Follow these steps to disable auto zero on an ID5000 or XR5000 indicator. Press Home Press the soft key Settings, then Weighing Settings.

  • Page 18: Checking The Power Connection

    Checking the USB connections Run Data Link (supplied with the ID5000 and XR5000 indicator, or available to download from the Tru-Test website). Communication with Data Link indicates that the USB interface is functioning correctly. Checking the RS232 connection Check that the indicator receives EIDs from an XRP2 Panel Reader, XRS Stick Reader, or other known good EID reader with RS232 connectivity.

  • Page 19: Checking The Lcd

    Try various functions to check that the LCDs are operating correctly. Watch for missing or faded segments, rows or columns of dots. Follow these steps to test the backlight operation (ID5000 and XR5000). Press Go to the the Settings > General screen.

  • Page 20: Checking The Battery

    ID5000, XR5000 Level 1 Service Manual Checking the battery The indicator has a long life lithium iron phosphate battery fitted. An application-specific charging circuit on the PCA manages the battery. Charge indication is by a dedicated precision Coulomb counter which measures the current flow in and out of the battery.
  • Page 21 ID5000, XR5000 Level 1 Service Manual Check the Settings > Service Info > Status screen for the battery voltage. If less than 3.3 V, replace the battery (see page 27). You need to remove the battery for further testing. Shut down the indicator (see page 22).

  • Page 22: Repair Procedures

    ID5000, XR5000 Level 1 Service Manual Repair procedures Before you begin Cloning the data on the 5000 Before repairing the indicator, clone all data to an external device. See the technical bulletin Series Weigh Scale Indicator Before opening the case, shut down the indicator.

  • Page 23: Removing And Refitting The Bumpers

    ID5000, XR5000 Level 1 Service Manual Figure 2: LCD FPC connector closed. To disconnect and reconnect all other FPCs With your fingertips on either side of the FPC, gently slide the FPC out of the connector body without bending or crumpling the FPC.
  • Page 24 ID5000, XR5000 Level 1 Service Manual Figure 4: Refitting bumpers Make sure the foot edge is not folded in when pushing the bumper over the foot. Inspect the eight screws and replace any that are damaged. Remove any plastic swarf from the screw bosses, the screws, and the case.

  • Page 25: Removing And Refitting The Case Back

    ID5000, XR5000 Level 1 Service Manual Removing and refitting the case back Removing the case back Remove the rubber corner bumpers (see page 23). Figure 5 Manually unscrew the 12 screws securing the case back to the case front (see below).
  • Page 26 ID5000, XR5000 Level 1 Service Manual Inspect for damage the lip on the case front against which the o-ring seals. Even minor damage to this surface can reduce case sealing properties. It is highly recommended to replace the case o-ring with a new one whenever the indicator is serviced.

  • Page 27: Replacing The Case O-Ring

    ID5000, XR5000 Level 1 Service Manual Replacing the case o-ring Remove the rubber corner bumpers (see page 23). Remove the case back (see page 25). Use a fine screwdriver to lever out the o-ring and remove it from the case. Be careful not to damage the mating surfaces of the case.
  • Page 28 ID5000, XR5000 Level 1 Service Manual Figure 10: Battery location Removing the battery Remove the rubber corner bumpers (see page 23). Remove the indicator case back (see page 25). Unplug the battery from the PCA by pressing down carefully on the rear of the clip on top of the connector and sliding the tab out at the same time.

  • Page 29: Replacing The Load Bar And Power/Comms Connectors

    ID5000, XR5000 Level 1 Service Manual Refit the rubber corner bumpers (see page 23). Check that the indicator operates and place on charge for four hours. The indicator must be off during charging to ensure that the battery is fully charged.

  • Page 30: Replacing The Usb Connectors

    ID5000, XR5000 Level 1 Service Manual Figure 13: USB dust cap removal Refitting the USB dust cap Figure 13 Place the USB dust cap in the dovetail groove (Reverse of Step 2 - See Figure 13 Push the cap closed (Reverse of Step 1 - See Refit the case back (see page 25).
  • Page 31 ID5000, XR5000 Level 1 Service Manual Removing the USB connectors Remove the rubber corner bumpers (see page 23). Remove the indicator case back (see page 25). Remove the USB dust cap (see page 29). Unplug the battery from the PCA.

  • Page 32: Removing And Refitting The Pca

    ID5000, XR5000 Level 1 Service Manual Refitting the USB connectors Hold the new USB connectors assembly in place. Tighten the four screws using a torque-limited screwdriver set to 0.5 Nm (4 lbf-in), or hand screwdriver. Do not over tighten. Make sure the correct screws are used with the correct connector.
  • Page 33 Lift and slide the PCA out of the cradle. Refitting the PCA The PCA is factory pre-set to ID5000 or XR5000. If fitting a replacement PCA, ensure that the spare part matches the model being serviced. Fit the PCA in place by sliding the board under the clips and positioning the locating holes over the locating pins on the cradle.
  • Page 34 ID5000, XR5000 Level 1 Service Manual Unscrew the six screws securing the cradle to the case. Figure 18: Cradle screws Lift the cradle out of the front case, taking care to pull the LCD FPC through the gap in the middle of the cradle.
  • Page 35 ID5000, XR5000 Level 1 Service Manual Replacing the LCD (indicators with serial number >510,000 only) New, improved LCD – Changes to product which you should be aware of The LCD is different on indicators manufactured after June 2017 (indicators with serial number >510,000). For indicators with Changes to a serial number of <510,000, no spare LCD is available and it will be necessary to replace the entire indicator.
  • Page 36 ID5000, XR5000 Level 1 Service Manual Figure 21: Using a craft knife to separate the LCD from the case front Lift up the case front to expose the LCD on the work surface. In the case front, remove all traces of the sticky rectangular gasket using the craft knife and IPA.
  • Page 37 ID5000, XR5000 Level 1 Service Manual Refitting the LCD If the LCD is a spare part, remove any protective film and packaging. Place the LCD face down on a soft cloth on the work surface. Figure 23 Refit the LCD FPC to the LCD by inserting the LCD FPC and refitting the LCD connector clips. See It is essential that the LCD connector clips are used to lock the LCD FPC in place.
  • Page 38 ID5000, XR5000 Level 1 Service Manual Replacing the case front assembly Remove the rubber corner bumpers (see page 23). Remove the indicator case back (see page 25). If the battery is not being replaced, it can be left on the cradle and refitted into the new front assembly.

This manual is also suitable for:

Xr5000

Table of Contents