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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
E no.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
Only preheat the oven if this is specified in the recipe or in
■
the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
■
absorb the heat particularly well.
Open the oven door as infrequently as possible while
■
cooking, baking or roasting.
It is best to bake more than one cake, one after the other.
■
The oven is still warm. This reduces the baking time for the
second cake. You can also place two loaf tins next to each
other.
For longer cooking times, you can switch the oven off
■
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Energy-saving advice
Always use the correct lid for each pan. Cooking without a lid
■
uses a lot more energy. Use a glass lid to provide visibility
and avoid having to lift the lid.
Use pans with flat bases. Bases that are not flat use a lot
■
more energy.
The diameter of the pan base must match the size of the
■
hotplate. Please note: pan manufacturers usually provide the
diameter for the top of the pan, which is usually larger than
the diameter of the pan base.
Use a small pan for small amounts of food. A large pan which
■
is not full uses a lot of energy.
Use little water when cooking. This saves energy and
■
preserves all the vitamins and minerals in vegetables.
Select the lowest power level to maintain cooking. If the
■
power level is too high, energy is wasted.
24
FD no.
After-sales service
O
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8979
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
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