HP Chromebook 14-db0 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook
IMPORTANT! This document is intended for
HP authorized service providers only.

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  Summary of Contents for HP Chromebook 14-db0 Series

  • Page 1 Maintenance and Service Guide HP Chromebook IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License To access the latest user guides, go to Thunderbolt is a trademark of Intel Corporation Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Right side ................................3 Left side ................................. 5 Display ..................................6 Bottom ................................... 7 Speakers ................................. 8 Keyboard area ................................ 9 TouchPad ............................. 9 Special keys ............................10 Action keys ............................
  • Page 6 System board ............................ 30 Heat sink/fan ............................. 33 Speakers ............................35 6 Specifications .............................. 37 Computer specifications ............................37 xx cm (xx-inches) display specifications ......................38 Hard drive specifications ............................. 38 7 Power cord set requirements ........................40 Requirements for all countries ..........................40 Requirements for specific countries and regions ....................
  • Page 7: Product Description

    Bang & Olufsen Audio Control Support for quad speakers Camera:Support HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.0, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second...
  • Page 8 Category Description USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge ● USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge ● ● USB Type-C port 3.1 Gen 2 (2 ports) with Thunderbolt™ Gen 3 technology supporting...
  • Page 9: External Component Identification

    External component identification Right side Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a...
  • Page 10 Component Description Off: The battery is not charging. ● USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
  • Page 11: Left Side

    USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 12: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Chapter 2 External component identification...
  • Page 13: Bottom

    Bottom Components Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
  • Page 14: Speakers

    Speakers Component Description Speaker Produces sound. Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 15: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Keyboard area...
  • Page 16: Special Keys

    Special keys Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Action keys Execute frequently used system functions. Chapter 2 External component identification...
  • Page 17: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101.
  • Page 18 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 20 Item Component Spare part number Display 14 AG FHD UWVA fSNW FG L46548-001 14 AG FHD UWVA L46549-001 14 BV FHD UWVA TOP L46550-001 14 AG HD SVA fSNW FG L46551-001 Chapter 3 Illustrated parts catalog...
  • Page 21 Item Component Spare part number 14 AG HD SVA L46552-001 14 BV HD SVA TOP L46553-001 Top cover with keyboard For use on computer models with chalk board grey finish for Belgium L46581-A41 For use on computer models with chalk board grey finish for Belgium with backlight L46582-A41 For use on computer models with ink blue finish for Belgium L46583-A41...
  • Page 22 Item Component Spare part number For use on computer models with chalk board finish for the United States with backlight L46582-001 For use on computer models with snow white finish for the United States L46585-001 For use on computer models with snow white finish for the United States with backlight L46586-001 For use on computer models with ink blue finish for the United States L46583-001...
  • Page 23: Miscellaneous Parts

    Item Component Spare part number (10) Fan/heatsink L46576-001 (11) Bottom cover Bottom cover in chalk board gray finish L46561-001 Bottom cover in Ink blue finish L46561-001 Bottom cover in snow white finish L46562-001 Miscellaneous parts Component Spare part number AC adapter 45 W ADPTR nPFC USB-PD 3PIN 934739-850 Power cords...
  • Page 24: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 25: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 26: Electrostatic Discharge Damage

    The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● ● Conductive bins and other assembly or soldering aids ● Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance ●...
  • Page 27: Packaging And Transporting Guidelines

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...
  • Page 28: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing authorized service provider only parts.
  • Page 29 Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips M2.5 × 6.7 screws under the rubber feet (3) Three Phillips M2.0 × 5.7 screws on the front edge Insert a case utility tool (1) or similar thin, plastic tool into the hinge areas of the bottom cover. Lift up on the rear edge of the bottom cover (2) until it separates from the keyboard/top cover.
  • Page 30: Battery

    Battery Description Spare part number 2-cell, 47 Whr, 6.17 Ahr, Li-ion battery L42583-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 31 Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 32 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures...
  • Page 33: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable L14330-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 34: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 926879-001. The TouchPad cable is available using spare part number L01851-001. Description Spare part number TouchPad In chalk board gray finish L46559-001...
  • Page 35 Remove the three Phillips M2.0 × 3.0 screws (1) that secure the TouchPad bracket to the keyboard/ top cover. Remove the TouchPad bracket (2). Remove the three Phillips M2.0 × 2.4 broad head screws (3) that secure the TouchPad to the keyboard/ top cover.
  • Page 36: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part numbers Equipped with an AMD A4-9120C (turbo up to 2.2/2.5 GHz) quad core processor (2133 MHz, 8.0 MB L3 L51319-001 cache, 15 W), a graphics subsystem with UMA video memory, 4 GB of system memory, 32 GB of eMMC memory, and the Chrome operating system.
  • Page 37 Component replacement procedures...
  • Page 38 Remove the following: (1) Six Phillips M2.0 × 3.0 screws that secure the system board to the keyboard/top cover (2) One Phillips M2.0 × 5.7 screw that secures the system board to the keyboard/top cover (3) USB Type-C bracket The USB Type-C bracket is available using spare part number L01852-001. Lift the right side of the system board (1) until it rests at an angle.
  • Page 39: Heat Sink/Fan

    Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink/fan NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Fan/heat sink L46576-001 Before removing the heat sink, follow these steps:...
  • Page 40 Remove the heat sink (2). NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2).
  • Page 41: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) L14353-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 42 Remove the speakers (6). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...
  • Page 43: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 38.56 cm 15.18 inches Depth 25.80 cm 10.15 inches Height (front to back) 2.26 centimeters 0.89 inches Weight 2.09 or 2.29 kg (depending on 4.61 lb or 5.05 (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...
  • Page 44: Xx Cm (Xx-Inches) Display Specifications

    xx cm (xx-inches) display specifications Metric U.S. Dimensions Height 20.77 cm 8.17 inches Width 37.78 cm 14.87 inches Diagonal 39.62 cm 15.60 inches Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252 mm x 0.252 mm Format 1366 ×...
  • Page 45 500 GB* 750 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications...
  • Page 46: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 47: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 48 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
  • Page 49: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 50: Index

    Index computer specifications 37 AC adapter light 3 connector, power 4 jacks action keys 11 audio-in (microphone) 3 back 11 audio-out (headphone) 3 display brightness down 11 specifications 38 brightness up 11 display panel keyboard forward 11 product description 1 product description 2 full screen 11 keys...
  • Page 51 USB Type-C power connector and rubber feet spare part number 32 port 4 removal 22 USB Type-C port with HP Sleep and USB Type-C with HP Sleep and spare part number 22 Charge, identifying 5 Charge 5 USB Type-C power connector and...

This manual is also suitable for:

Chromebook 14z-db000