HP 14-dq6 Series Maintenance And Service Manual
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HP 14-dq6 Series Maintenance And Service Manual

HP 14-dq6 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP 14 Laptop PC
Models: 14-dq6xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP 14-dq6 Series

  • Page 1 Maintenance and Service Guide HP 14 Laptop PC Models: 14-dq6xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Intel is a trademark of Intel Corporation to be bound by the terms of the HP End To access the latest user guides, go to or its subsidiaries in the U.S. and/or other User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 34 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 41 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Getting to know your computer........................................ 6 Right side ................................................6 Left side.................................................7 Display .................................................. 8 Low blue light mode (select products only)..............................8 Keyboard area...............................................10 Touchpad settings and components ................................10 Touchpad settings .......................................10 Adjusting touchpad settings................................10 Turning on the touchpad ..................................10 Touchpad components ....................................10...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....70 Downloading HP PC Hardware Diagnostics Windows.........................70 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........70...
  • Page 7 9 Backing up, restoring, and recovering....................................75 Backing up information and creating recovery media............................75 Using Windows tools for backing up..................................75 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......75 Restoring and recovering your system..................................75 Creating a system restore .......................................76 Restoring and recovery methods ..................................76...

  • Page 8: Product Description

    Universal Flash Storage (UFS) v3.x 128 GB Audio Dual speakers Supports XiaoWei Video HP True Vision HD Camera (indicator LED, USB 2.0) 720p by 30 frames per second Dual-array microphone with appropriate software - beam forming, echo cancellation, noise suppression Product description...
  • Page 9 Clickpad with image sensor Multitouch gestures enabled Precision Touchpad Modern Trackpad Gestures Taps enabled by default Multimedia card HP Multi-Format Digital Media Card Reader Power requirements Battery 41 Whr, 3 cell Long life, fast charge Smart AC adapter (nPFC) 45 W, straight, USB Type-C, 1.8 m (6 ft) 45 W, right angle, 3 pin, 4.5 mm...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Pro Value Windows 11 Pro Value China Windows 11 Pro Entry Windows 11 Pro Entry China Windows 11 Home 64 Desktop AIO Chinese Market CPPP Windows 11 Home in S Mode for Developed Markets (ML) Windows 11 Home in S Mode Advanced ML Windows 11 Home in S Mode Plus ML Windows 11 Home in S Mode ML...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home in S Mode SL India PPP (IPPP) Windows 11 Home in S Mode Value SL India PPP (IPPP) Windows 11 Home in S Mode Entry SL India PPP (IPPP) Windows 11 Home for Developed Market (ML) Windows 11 Home Advanced ML Windows 11 Home Plus ML...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home Entry SL APAC PPP Windows 11 Home for Africa PPP Market Windows 11 Home Plus SL Africa PPP Windows 11 Home SL Africa PPP Windows 11 Home Value SL Africa PPP Windows 11 Home Entry SL Africa PPP Serviceability End user replaceable parts...

  • Page 13: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Compo Description nents USB 5 Gbps ports (2) Connect a USB device, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small...

  • Page 15: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2 Getting to know your computer...
  • Page 16 Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Low blue light mode (select products only)

  • Page 17: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Buttons, speakers, and fingerprint reader Identify the computer buttons, speakers, and fingerprint reader.
  • Page 20 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter.

  • Page 21: Special Keys

    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Labels

    Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.

  • Page 24: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 25 To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from the slot. Chapter 2 Getting to know your computer...

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page Natural silver, with fingerprint reader, not backlit keyboard...

  • Page 28: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel N250 processor, 128 GB UFS memory P25894-601 Intel N250 processor, 64 GB eMMC memory P25892-601 Intel N150 processor, 128 GB UFS memory P25898-601 Intel N150 processor, 64 GB eMMC memory P25896-601 (10) L63588-001...
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Hinge cover Natural silver L64911-001 Snowflake white L64913-001 Jet black M03788-001 Indigo blue M03789-001 Pale rose gold M29048-001 Moonlight blue P08131-001 Winter lavender P08135-001 Chapter 3 Illustrated parts catalog...

  • Page 30: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display bezel (includes hinge cover) L64907-001 Display panel NOTE: The display panel adhesive kit is available as spare part number M27499-001. HD, SVA, 250 nits, nontouch M13564-001 HD, SVA, 250 nits, touch P25907-001...
  • Page 31 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) For use in Argentina L19357-001 For use in Australia L19358-001 For use in Denmark L19360-001 For use in India L19363-001 For use in Italy L19364-001...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 33: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 34: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 35: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 37: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 39 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 40 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 42: Removing And Reinstalling The Same Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 43: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 44 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 45 Remove the backing from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer.
  • Page 46 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. To install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 47 Install the screws (1) to secure the battery. Screw locations might vary. Lift the containment tray (2) off the battery, NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 48: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 49 Table 6-1 Bottom cover and feet descriptions and part numbers (continued) Description Spare part number Pale rose gold M29049-001 Moonlight blue P08132-001 Winter lavender P08136-001 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 50: Memory Modules

    Insert a plastic tool (1) between the bottom cover and the computer chassis, and then flex and lift the sides (2) and the top edge (3) of the bottom cover enough to separate it from the computer. Remove the bottom cover (4). To install the bottom cover, reverse the removal procedures.

  • Page 51: Wlan Module

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module (2) into the slot at an angle until it is seated. Press down on the module (3) until the side retention clips snap into place.
  • Page 52 Table 6-3 WLAN module descriptions and part numbers Description Spare part number MediaTek MT7920 Wi-Fi 6 + Bluetooth 5.4 P17386-005 Realtek 8852BE-VT Wi-Fi 6 + Bluetooth 5.4 P06350-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 53: Power Button/Card Reader Board

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Power button/card reader board To remove the power button/card reader board, use these procedures and illustrations.

  • Page 54: Touchpad

    Table 6-4 Power button/card reader board descriptions and part numbers (continued) Description Spare part number Power button/card reader board cable L64887-001 Before removing the power button/card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 55: Fingerprint Reader Board

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Removing and reinstalling the same battery on page 35).

  • Page 56: Fan

    Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Removing and reinstalling the same battery on page 35). Remove the fingerprint reader board: Disconnect the cable (1) from the ZIF connector on the fingerprint reader board. Remove the Phillips M2.0 ×...

  • Page 57: Heat Sink

    Remove the fan (3) from the computer. To install the fan, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-8 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material) P25916-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...

  • Page 58: Battery Connector

    Remove the heat sink (2). Apply thermal grease to the integrated processor on the system board (1) and associated location on the heat sink (2). To install the heat sink, reverse this procedure. Battery connector To remove the battery connector, use these procedures and illustrations. Table 6-9 Battery connector description and part number Description...

  • Page 59: System Board

    Before removing the battery connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Removing and reinstalling the same battery on page 35).
  • Page 60 Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Removing and reinstalling the same battery on page 35). Remove the system board: Disconnect the following cables from the system board: ●...

  • Page 61: Speakers

    Remove the system board (2) from the computer. To install the system board, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration. Table 6-11 Speakers description and part number Description Spare part number Speakers M16590-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 62 Disconnect the antennas (1) from the WLAN module, and then remove the antenna cables from the channel (2) in the left speaker. Disconnect the speaker cable (1) from the system board. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the speakers to the computer. Lift the left speaker (3) out of the computer, remove the speaker cable from the clips (4) in the computer chassis, and then remove the right speaker (5) from the computer.

  • Page 63: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 64 Separate the display (3) from the computer. To remove the hinge cover: ■ Squeeze both ends of the cover (1), and then pull the cover (2) off the display. Hinge covers are available as the following spare part numbers: L64911-001: Natural silver M29048-001: Pale rose gold L64913-001: Snowflake white M03788-001: Jet black...
  • Page 65 To remove the bezel: Use a tool to release the bottom edge (1) of the display bezel from the display assembly. NOTE: Be careful not to bend or break the narrow sections of the bezel during removal. Release the left and right edges (2) of the display bezel from the display assembly. Release the top (3) of the display bezel from the display assembly.
  • Page 66 Remove the module (3) from the display back cover, and then disconnect the cable (4). The camera module is available as spare part number N07276-001. To remove the display panel: Use tweezers (1) to grasp the tape that routes behind both the left and right sides of the display panel.
  • Page 67 Lift the tape (2) from the connector on the rear of the panel, and then disconnect the cable (3) from the panel. Display panels are available as the following spare part numbers: P25907-001: HD, SVA, 250 nits, touch M13564-001: HD, SVA, 250 nits, nontouch P25908-001: FHD, UWVA, 300 nits, nontouch M13563-001: FHD, SVA, 250 nits, nontouch When installing the display panel, apply the adhesive in the locations as shown in the following...
  • Page 68 To remove the hinges from the display rear cover: Remove the Phillips M2.0 × 2.5 screw (1) from the bottom of each hinge. Remove the two Phillips M2.5 × 2.5 screws (2) from the bottom of each hinge. Remove the Phillips M2.5 × 3.0 screw (3) from the top of each hinge. Remove the hinges (4) from the display back cover.
  • Page 69 To remove the display cable: Remove the cable from the channel (1) along of the bottom of the display back cover. Remove the cable from the clips at the bottom (2) and at the top (3) of the display back cover. Disconnect the cable from the camera module (4), and then remove the cable (5) from the display back cover.

  • Page 70: Power Connector Cable

    When installing the display cable, position the cable in the middle of the alignment notch as marked on the inside of the display back cover. To reassemble and replace the display assembly, reverse these procedures. Power connector cable To remove the power connector cable, use these procedures and illustrations. Table 6-12 Power connector cable description and part number Description...

  • Page 71: Top Cover With Keyboard

    Remove the power connector and cable (2) from the computer. To install the power connector cable, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top cover with keyboards.
  • Page 72 Table 6-14 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -A41 Hungary -211 Saudi Arabia -171 Brazil -201 Iceland...

  • Page 73: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 74: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 75 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).

  • Page 76: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 77: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 78: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 79: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 81: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 82: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 83: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 84: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 85: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 86: 29.5 Cm (11.6 In) Display Specifications

    29.5 cm (11.6 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 (FHD) 1366 × 768 (HD) Surface treatment Antiglare Brightness 300 nits 250 nits Viewing angle UWVA...

  • Page 87: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 88 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 89 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 90: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 91: Index

    23 power 14 illustrated 22 display components 8 right touchpad 10 spare part numbers 22 display panel HP PC Hardware Diagnostics UEFI illustrated 23 downloading 72 spare part numbers 23 failure ID code 71 camera drive light, identifying 8...
  • Page 92 43 recovery 76 primary storage 1 microphone HP Sure Recover 77 processors 1 product description 1 HP triple bass subwoofer 14 product name 1 model name 1 serviceability 5 mute light, identifying 12 solid-state drive 1 video 1...
  • Page 93 serviceability, product spare part number 20 description 5 spare part numbers 47 SIM card, correct size 17 touchpad buttons SIM card, inserting 17 identifying 10 slots touchpad components 10 memory card reader 8 touchpad light, identifying 10 microSD memory card touchpad settings, adjusting 10 reader 8 touchpad zone, identifying 10, 11...

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