HP 470 G7 Maintenance And Service Manual
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HP 470 G7 Maintenance And Service Manual

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HP 470 G7 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 470 G7

  • Page 1 HP 470 G7 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. bound by the terms of the HP End User License Not all features are available in all editions or under license. Intel, Core, and Optane are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Keyboard area ................................ 7 Touchpad ............................. 7 Lights ..............................8 Button, vent, and speakers ......................... 9 Special keys ............................
  • Page 8 Downloading a BIOS update ......................64 8 Using HP PC Hardware Diagnostics ........................ 65 Using HP PC Hardware Diagnostics Windows (select products only) ..............65 Downloading HP PC Hardware Diagnostics Windows ............... 65 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 66 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................70 Using Windows tools ......................... 70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..70 Restoring and recovery ............................71 Restoring, resetting, and refreshing using Windows tools .............. 71 Recovering using HP Recovery media ....................
  • Page 10 13 Recycling ..............................86 Index ................................87...

  • Page 11: Product Description

    Product components and their descriptions Category Description Product Name HP 470 G7 Notebook PC Processor 10th-generation Intel® Core™ processors Intel Core i7-10510U (1.8 GHz [turbo up to 4.9 GHz], 2666 MHz/8 MB L3 cache, quad core, 15 W) Intel Core i5-10210U (1.6 GHz [turbo up to 4.2 GHz], 2666 MHz/6 MB L3 cache, quad core, 15 W) Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2666 MHz/4 MB L3 cache, dual core, 15 W)
  • Page 12 9.0 mm tray load - SATA - fixed products only) DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Single digital microphone Audio Audio control panel: HP Audio Center...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled by default Power requirements Battery 3 cell Prismatic/Polymer battery, 41 Whr Supports battery fast charge AC adapter, barrel type 65 W Smart, nPFC, right angle, 4.5 mm, 1.8 m 65 W Smart, nPFC, 4.5 mm, EM Power cord (C5) 1 m, conventional...

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Power light ● On: The computer is on. Blinking (select products only): The computer is in the Sleep state, a power- ●...

  • Page 15: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and then ▲ select HP Documentation. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Getting to know your computer...

  • Page 17: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Chapter 2 Getting to know your computer...

  • Page 19: Button, Vent, And Speakers

    Button, vent, and speakers Table 2-6 Button, vent, and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 20: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Labels

    Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display Not available NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 25 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit file transfer L57250-005 speeds) (14) L22529-001 (15) Heat sink L22531-001 (16) Battery (3 cell, 41 WHr) L11119-855 (17) Hard drive...

  • Page 26: Cables

    Cables Table 3-2 Cables and their descriptions Item Component Spare part number USB board cable L22522-001 Touchpad cable L22525-001 Touchpad button board cable L22523-001 Hard drive cable L22526-001 Solid-state drive cable L22527-001 Optical drive board cable L22524-001 Display cable FHD panel L22520-001 HD panel L22519-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-3 Display assembly components and their descriptions Item Component Spare part number Hinge cover L83730-001 Display bezel L22517-001 Display panel L83733-001 L83734-001 Hinge Kit (includes left and right hinges) L22536-001 Camera module L22587-001 Display cable For use with HD displays L22519-001 For use with FHD displays L22520-001...

  • Page 28: Mass Storage Devices

    Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component Spare part number Hard drive cover L22534-001 Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm L30422-005 500 GB, 5400 rpm 778186-005 Hard drive cable L22526-001 Solid-state drive (M.2) 512 GB, PCIe...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter (65 W, nPFC, 3 pin, 4.5 mm) 710412-001 Power cord, C5, conventional, 1.0 m For use in Denmark L19360-001 For use in Europe L19361-001 For use in Israel L19362-001 For use in Japan L19365-001...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 31: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 33: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Removal and replacement procedures preliminary requirements on page 20 for initial safety procedures.

  • Page 36: Optical Drive (Select Products Only)

    Optical drive (select products only) Table 5-1 Optical drive description and part number Description Spare part number DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel L83729-001 Before removing the optical drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 37 If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, or loosened when servicing authorized service provider only parts.

  • Page 39: Bottom Cover

    Bottom cover Table 6-1 Bottom cover description and part number Description Spare part number Bottom cover for use in models with an optical drive L83726-001 Bottom cover for use in models without an optical drive L83725-001 Computer feet (front and rear) L83731-001 Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 40 Starting near the optical drive bay (1), pull to release the bottom cover from the computer (2). NOTE: Model with an optical drive shown. Reverse this procedure to install the bottom cover. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 41: Battery

    Battery Table 6-2 Battery description and part number Description Spare part number Battery (3 cell, 41 Wr) L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).
  • Page 42 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Memory

    Memory Table 6-3 Memory module description and part number Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 44 Gently press down on the module edges until the side retention clips snap into place (3). Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Hard Drive

    Hard drive Table 6-4 Hard drive description and part number Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm L30422-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cover L22534-001...
  • Page 46 If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 47: Optane Memory Module (Select Products Only)

    Optane memory module (select products only) IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Before removing the Optane memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 48: Solid-State Drive (Select Products Only)

    Solid-state drive (select products only) IMPORTANT: The M.2 connector that supports a solid-state drive can also support an Optane memory module. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Table 6-5 Solid–state drive descriptions and part numbers Description Spare part number 512 GB, PCIe...

  • Page 49: Solid-State Drive Bracket And Connector Board (Select Products Only)

    Solid-state drive bracket and connector board (select products only) Table 6-6 Solid-state drive bracket and connector board descriptions and part numbers Description Spare part number Solid-state drive bracket L22535-001 Solid-state drive connector board L24487-001 Solid-state drive cable L22527-001 Before removing the solid-state drive bracket and connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 50: Wlan Module

    WLAN module Table 6-7 WLAN module description and part number Description Spare part number Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter L44796-005 Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit file transfer speeds) L57250-005 Before removing the WLAN, follow these steps: Prepare the computer for disassembly...

  • Page 51: System Board Hook

    System board hook Table 6-8 System board hook description and part number Description Spare part number System board hook L22748-001 Before removing the system board hook, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).

  • Page 52: Usb Board

    USB board Table 6-9 USB board description and part number Description Spare part number USB board L22538-001 USB board cable L22522-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).

  • Page 53: Optical Drive Board (Select Products Only)

    Optical drive board (select products only) Table 6-10 Optical drive board description and part number Description Spare part number Optical drive board L22540-001 Optical drive board cable L22524-001 Before removing the optical drive board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 54: Touchpad Button Board

    Touchpad button board Table 6-11 Touchpad button board description and part number Description Spare part number Touchpad button board L22539-001 Touchpad button board cable L22523-001 Before removing the touchpad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 55: Touchpad Module

    Touchpad module Table 6-12 Touchpad module description and part number Description Spare part number Touchpad module L22586-001 Touchpad module cable L22525-001 Before removing the touchpad module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).
  • Page 56 Working around each edge, pry the touchpad module loose, and then remove it from the computer (2). NOTE: The touchpad module might be very tight and difficult to remove. Reverse this procedure to install the touchpad module. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 57: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Table 6-13 Power connector cable description and part number Description Spare part number Power connector cable L22528-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 58: Fan

    Table 6-14 Fan description and part number Description Spare part number L22529-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).

  • Page 59: Heat Sink Assembly

    Heat sink assembly Table 6-15 Heat sink assembly description and part number Description Spare part number Heat sink L22531-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).
  • Page 60 Thoroughly clean the thermal material from the surfaces of the heat sink (2) (4) and associated system board components (1) (3) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink assembly.

  • Page 61: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-16 System board description and part number Description Spare part number Intel Core i7-10510U processor with 2 GB of AMD Radeon 530 graphics memory L67091-xx1 Intel Core i5-10210U processor with 2 GB of AMD Radeon 530 graphics memory...
  • Page 62 Speaker cable (8) ● ● Power connector cable (9) Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 63 Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath. Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2).

  • Page 64: Speakers

    Speakers Table 6-17 Speakers description and part number Description Spare part number Speaker Kit L22580-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive (see Optical drive (select products only) on page 26).

  • Page 65: Display Assembly

    Display assembly Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 66 Separate the display from the computer (3). Remove the display assembly subcomponents: If it is necessary to replace the display bezel: If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 67 Detach the camera module (1) from the display back cover. (The module is attached with double- sided adhesive.) Disconnect the cable (2) from the camera/microphone module. The HD camera module is available as spare part number L22587-001. If it is necessary to replace the display panel: Remove the four Phillips M2.0 ×...
  • Page 68 Release the tape (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel. Remove the display panel. Raw display panels are available using the following spare part numbers: L83733-001: FHD panel L83734-001: HD+ panel Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 69 If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure. The hinge cover is available as spare part number L83730-001. When replacing the hinge cover, make sure the hinges rotate downward as far as they can go.
  • Page 70 Remove the display hinges (2). The display hinges are available as spare part number L22536-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 71 If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (1). Release the antenna from the display enclosure (2). Antennas are available as spare part number L22497-001.

  • Page 72: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-18 Top cover with keyboard description and part number Description...

  • Page 73: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 74: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 77: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID ▲...

  • Page 78: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 79 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 80: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 81: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 82: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 83: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 272.2 mm 10.72 in Width 414.8 mm 16.33 in Height 24.5 mm 0.97 in Weight (lowest configuration) 2.45 kg 5.21 lbs HDD: add 36.6 g (0.08 lbs) HDD + SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs) Input power Operating voltage...

  • Page 84: 43.9 Cm (17.3 In) Display Specifications

    43.9 cm (17.3 in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution FHD: 1920 × 1080 HD+: 1600 × 900 Surface treatment Antiglare Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+ panels) UWVA (FHD panels) Backlight...

  • Page 85: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 10-4 M.2 PCIe solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read...

  • Page 86: Hard Drive Specifications

    Hard drive specifications Table 10-5 M.2 Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g...

  • Page 87: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 88 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 89: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 90 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 91: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 92: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 93: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 94: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 95 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3 conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration.
  • Page 96 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 97 Hinge Kit DVD+/-RW Double-Layer Writer camera spare part number 17 spare part number 15, 18, 26 identifying 6 HP PC Hardware Diagnostics UEFI product description 2 downloading 67 camera light, identifying 6 electrostatic discharge (ESD) 21 starting 67 camera module...
  • Page 98 2 USB flash drive 71 lights ports recovery media battery 5 HDMI 5 creating using HP Cloud Recovery camera 6 product description 2 Download Tool 70 caps lock 8 creating using Windows tools 70 drive 4 USB SuperSpeed 5...
  • Page 99 Remote HP PC Hardware Diagnostics system board hook WLAN UEFI settings removal 41 removal 40 customizing 68 spare part number 14, 41 spare part numbers 40 using 68 system memory, removing personal WLAN antenna removal/replacement data from volatile 77 removal 61...

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