HP ProBook 470 G4 Maintenance And Service Manual
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HP ProBook 470 G4 Maintenance And Service Manual

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HP ProBook 470 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 470 G4

  • Page 1 HP ProBook 470 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader ..................10 Special function keys ........................11 Using the hot keys ..........................
  • Page 8 Heat sink assembly ........................... 74 Display assembly ..........................76 Power connector and cable ....................... 83 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 84 Using Computer Setup ............................84 Starting Computer Setup ........................84 Navigating and selecting in Computer Setup ................... 84 Restoring factory settings in Computer Setup .................
  • Page 9 Using HP Sure Start (select products only) ......................87 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 88 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............88 Blink and beep codes ............................89 9 Backup and recovery ............................ 90 Creating recovery media and backups ........................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook 470 G4 Notebook PC Processors 7th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W) 7500U, 2.7 GHz/3.5 GHz Single Core Turbo; Intel HD Graphics 620 7th generation, Intel Core i5 processor, Dual Core (3-MB L3 cache, 15 W) 7200U, 2.5-GHz/3.1-GHz Single Core Turbo processor;...
  • Page 12 Category Description ● 500-GB, 5400-rpm Fixed optical drives Supports the following 9.5-mm SATA optical drives: ● DVD-ROM DVD+/-RW SuperMulti DL ● ● Blu-ray ROM DVD+/-RW SuperMulti DL Supports no optical drive option Primary M.2 M.2 2280 SSD (NGFF), SATA-3 storage Supports the following drives: ●...
  • Page 13 Docking connector Keyboard/pointing Keyboards devices HP Premium Keyboard Full-sized, chiclet, spill-resistant keyboard with numeric keypad (backlit or not backlit) Touchpad requirements Windows 10 gestures: taps enabled by default: on/off control by driver, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), 3-finger tap - Cortana, 3- finger flick - App switch, 4-finger tap - Action Center...
  • Page 14 Keyboard Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.

  • Page 15: Components

    Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 16: Left

    MP3 players. Memory card reader Reads optional memory cards that store, manage, share, or access information. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 Components...

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Components...

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the the key. Using the hot keys on page Windows key Opens the Start menu.

  • Page 22: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 23: Bottom

    Type support in the taskbar search box, and then ▲ select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. SIM card slot or locking hinged connector Supports a wireless subscriber identity module (SIM) card.

  • Page 24: Labels

    Component Serial number Product number Warranty period Model number (select products only) Component HP product name Product ID number Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● ●...

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Item Description Spare part number Display panel assembly, 35.6-cm (14.0-inch) Displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight 827028-xxx...
  • Page 27 Item Description Spare part number 256-GB, TLC 907365-001 128-GB, TLC 907366-001 (20) Hard drive 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001...

  • Page 28: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 906000-001 USB board cable TouchPad cable Power button board cable Optical drive cable Function board cable Chapter 3 Illustrated parts catalog...

  • Page 29: Display Components

    Display components Item Description Spare part number Display bezel Models without an optical drive 905987-001 Models with a DVD-ROM drive 905997-001 Models with a DVD+/-RW Double-Layer SuperMulti drive 905998-001 Models with a Blu-ray Disc R/RW with SuperMulti drive 905999-001 Webcam module 805139-009 Microphone module 826385-001...
  • Page 30 Item Description Spare part number Hinge covers (left and right) 905994-001 Display/webcam cable assembly 905991-001 WLAN antennas not spared NOTE: Included in display enclosure Display Hinge Kit, includes: 905993-001 Left hinge Right hinge Display panel (raw) 805696-002 810651-002 Display rear cover (includes wireless antennas) 905989-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 906001-001 Fingerprint reader insert (for use in models without a fingerprint reader) Fingerprint reader bracket Optical drive bracket Optical drive insert (for models without an optical drive) Plastics Kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drives Blu-ray Disc R/RW with SuperMulti drive 907607-001 DVD+/-RW Double-Layer SuperMulti drive 907609-001 DVD-ROM drive 907608-001 Solid-state drives, M.2 256-GB, TLC 907365-001 128-GB, TLC 907366-001 Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Description Spare part number Smart AC adapters 65-W, 4.5 mm barrel connector 710412-001 65-W, 4.5 mm barrel connector (for use only in Asia and India 714635-850 Power cord (3-pin, C5, black, 1.83-m), for use in: Australia 213356-001 Denmark 213353-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001...
  • Page 34 Description Spare part number United Kingdom and Singapore 213351-008 Screw Kit 906005-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 41: Service Door

    Service door Description Spare part number Service door 906002-001 NOTE: The service door is included in the Hard Drive Hardware Kit. Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Optical Drive

    Optical drive Description Spare part number Blu-ray Disc R/RW with SuperMulti Drive 907607-001 DVD+/-RW Double-Layer SuperMulti Drive 907609-001 DVD-ROM Drive 907608-001 Optical drive bracket 906001-001 NOTE: The optical drive bracket is included in the Plastics Kit. Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 43 If it is necessary to remove the bracket from the optical drive, remove the two Phillips PM2.5×3.0 screws (1) that secure the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive Description Spare part number Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover 906002-001...
  • Page 45 Lift the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 46: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 47 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter 843338-001 Intel Dual Band Wireless-AC 3168 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 852511-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 49 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 256-GB, TLC 907365-001 128-GB, TLC 907366-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 51: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 827028-xxx Keyboard, backlit 827029-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 52 Insert a tool into the access hole in the bottom of the computer (next to the hard drive bay) and push to disengage the keyboard from the top cover (2). Lift the top of the keyboard upward (1), and then rotate the keyboard until it rests on the palm rest (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board.
  • Page 53 Disconnect the keyboard cable by lifting the connector latch (1), and then disconnect the keyboard cable from the system board (2). If applicable, disconnect the backlight cable by lifting the connector latch (3), and then disconnect the cable from the system board (4). Remove the keyboard (5).

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 55 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 56 Disconnect the cable (2) from the module. To remove the display panel: Remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 57 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement procedures...

  • Page 58: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 905996-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the 4 Torx T8 2.5×6.0 screws that secure the top cover to the computer. Component replacement procedures...
  • Page 60 Disconnect the following cables from the system board: (1) Speaker cable (2) Function board cable (3) Power button board cable (4) Touchpad board cable (5) Fingerprint reader cable (6) USB board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 61 Rotate the bottom of the top cover upward (1), and then lift the top cover off the computer (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 62: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 906003-001 Fingerprint reader bracket 906001-001 NOTE: The fingerprint reader bracket is included in the Plastics Kit. Fingerprint reader insert (for use in models without a fingerprint reader) 906001-001 NOTE: The fingerprint reader insert is included in the Plastics Kit.
  • Page 63 Lift the fingerprint reader cable to disengage the adhesive that secures it to the top cover (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 64: Power Button Board

    Power button board Description Spare part number Power button board assembly 905754-001 Power button board cable (included in Cable Kit) 906000-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 If you need to replace the cable, note the cable routing path through the top cover (5). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 66: Function Board

    Function board Description Spare part number Function board 910959-001 Function board cable (included in Cable Kit) 906000-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 If you need to replace the function board cable, note how it is routed in the top cover (5). Reverse this procedure to install the function board. Component replacement procedures...

  • Page 68: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 906004-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 69 Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 70: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly not spared NOTE: The TouchPad is included in the Top Cover spare part kit. TouchPad assembly cable (included in Cable Kit) 906000-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 If you need to replace the TouchPad assembly cable, note how it is routed in the top cover (5). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 72: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 73 Lift the battery out of the computer (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 74: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 905755-001 USB/audio board cable (included in Cable Kit) 906000-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Lift the board out of the computer (3). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 76: Fan

    Description Spare part number 905774-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 77 Lift the fan from the computer (4). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 78: Optical Drive Connector Cable

    Optical drive connector cable Description Spare part number Cable Kit 906000-001 The optical drive connector cable is included in the Cable Kit. Before removing the optical drive connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the connector from the computer (3). Reverse this procedure to install the optical drive connector cable. Component replacement procedures...

  • Page 80: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with processor: Intel Core i7-7500U processor; 2-GB discrete graphics memory 907715-xxx Intel Core i5-7200U processor;...
  • Page 81 Disconnect the following cables from the system board: (1) Display cable (2) Optical drive connector cable Remove the 3 Phillips PM2.5×7.0 screws (1) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (2). Rotate the right side of the system board upward (3).
  • Page 82 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Rtc Battery

    RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink 907364-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Lift the heat sink from the system board (7). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 86: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display subcomponents (bezel, webcam, panel) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 87 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 88 Remove the display bezel (6). The display bezel is available using the following spare part numbers: 905987-001: Models without an optical drive 905997-001: Models with a DVD-ROM drive 905998-001: Models with a DVD+/-RW Double-Layer SuperMulti drive 905999-001: Models with a Blu-ray Disc R/RW with SuperMulti drive NOTE: The display will not be connected to the computer as shown in the following image.
  • Page 89 If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 805139-009. If it is necessary to remove or replace the display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.
  • Page 90 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2). Remove the display panel from the display enclosure (3). Raw display panels are available using spare part number 810651-002 for HD+ panels and 805696-002 for FHD panels.
  • Page 91 Remove the hinge covers from the display hinges (2). Display hinge covers are available using spare part number 905994-001. If it is necessary to remove or replace the display hinges, remove the 4 Phillips PM2.5×2.5 screws (1) that secure both display hinges to the display enclosure. Remove the display hinges from the display enclosure (2).
  • Page 92 Remove the cable from the display enclosure (3). The display/webcam cable is available using spare part number 905991-001. The display enclosure is available using spare part number 905989-001. Reverse this procedure to reassemble and install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 828949-007 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 94: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 95: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 97: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 99: Blink And Beep Codes

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 100: Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 101: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 102: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 103: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 105: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 106: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 280.0 mm 11.02 in Width 416.8 mm 16.41 in Height (front to rear) 25.8 mm 1.02 in Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) M.2 SSD, no optical drive 2.60 kg 5.73 lbs M.2 SSD, optical drive...

  • Page 107: 43.9-Cm (17.3-In) Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9-cm (17.3-in) display specifications Metric U.S.

  • Page 108: Hard Drive Specifications

    Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA...

  • Page 109: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 110: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Item Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...

  • Page 111: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 112: Dvd-Rom Drive

    DVD-ROM drive Item Value Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD- RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 113: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 114 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 115 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.

  • Page 116: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 117 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 118: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 119: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 120: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 121 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 122: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 123: Index

    Index right side 5 external media cards, product AC adapter, spare part numbers 23 top 8 description 2 antennas Computer Setup external monitor port 6 disconnecting 38 navigating and selecting 84 audio, product description 2 restoring factory settings 84 audio-out (headphone)/audio-in computer specifications 96 removing 66 (microphone) combo jack,...
  • Page 124 HP PC Hardware Diagnostics (UEFI) hard drive 6 optical drive cable and connector using 88 microphone mute 9 spare part number 16 HP Recovery Manager num lock 9 optical drive connector cable correcting boot problems 94 power 9 removal 68...
  • Page 125 40 USB 3.0 port 6 USB flash drive 93 spare part numbers 16, 22 USB legacy support 84 using HP Recovery media 91 specifications 99 USB ports, identifying 5, 6 recovery media speaker assembly USB Type-C charging port,...
  • Page 126 webcam/microphone module removing 45 Windows system restore point 90, 91 Windows key, identifying 11 Windows tools using 91 wireless antennas disconnecting 38 wireless antennas, identifying 7 wireless certification label 14 wireless light 9 wireless, product description 2 WLAN antennas, identifying 7 WLAN device 14 WLAN label 14 WLAN/Bluetooth combo card...

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